Heiser Ford Lincoln - Service Center

My truck took nearly 7 weeks to fix. I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I wo I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I would wait a few days after the promised date and once again attempt to initiate a conversation. In these conversations I feel that I never got the true story of what was going on. The materials were ordered and received after the first week, but it took 6 more weeks of "it will be done next week" to finish the work. Better communication could have helped this entire process. Realistic and timely status updates would have been much more appreciated. Upon flying out to retrieve my truck at my own expense, I was received in the shop with, "your truck is out there, he will take you to it." This certainly did not make me feel comfortable for a 15 hour drive after major repairs. More

Encounters have been different based on who helps but last two encounters have been great!! last two encounters have been great!! More

Thankful they offered remote service worked out perfectly! Very pleased with the service I received perfectly! Very pleased with the service I received More

Hutch is the dealer to see at Heiser Ford! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! More

I came in for an oil change and was immediately helped. They worked very fast and communicated with me. They worked very fast and communicated with me. More

Professional work has been done to my car. I will come back again for sure. I will come back again for sure. More

Wonderful and very detail I had a great knowledge about the process and the company. the process and the company. More

Service was fast and efficient. Will choose Heiser again! My Lincoln dealer in Racine closed. Was not happy with service time at another Lincoln dealership in West Allis.Having to Will choose Heiser again! My Lincoln dealer in Racine closed. Was not happy with service time at another Lincoln dealership in West Allis.Having to wait 33 weeks for an oil change was ridiculous. More

Alex, my customer service rep was very good, kind and informative. The service performed on my vehicle got done when they said it would so I appreciated that. informative. The service performed on my vehicle got done when they said it would so I appreciated that. More

Customer service was great real nice people friendly atmosphere We'll return Tell friends B plus atmosphere We'll return Tell friends B plus More