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1,060 Reviews of Heiser Ford Lincoln - Service Center
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October 14, 2023
My Lincoln is still not repaired correctly. You don’t want me to seriously review this place. I give you a big fat 0! You don’t want me to seriously review this place. I give you a big fat 0! More
by MSLINDAIVY
Verified CustomerEmployees Worked With
October 13, 2023
They had my car for 5 weeks. They fixed it, but it took way too long. They fixed it, but it took way too long. More
by agrouthe
October 12, 2023
Everyone is ready to help answer questions about any question and respond in a timely fashion, Great people question and respond in a timely fashion, Great people More
by DSCUSFIN
October 11, 2023
My truck took nearly 7 weeks to fix. I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I wo I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I would wait a few days after the promised date and once again attempt to initiate a conversation. In these conversations I feel that I never got the true story of what was going on. The materials were ordered and received after the first week, but it took 6 more weeks of "it will be done next week" to finish the work. Better communication could have helped this entire process. Realistic and timely status updates would have been much more appreciated. Upon flying out to retrieve my truck at my own expense, I was received in the shop with, "your truck is out there, he will take you to it." This certainly did not make me feel comfortable for a 15 hour drive after major repairs. More
by F150Axle
October 11, 2023
Great service department is excellent especially service writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car More
by Bruce.repp
Employees Worked With
October 11, 2023
My experience with has been very disappointing. Thier attention to detail needs to improve in regards to electronic tracking of service performed and insuring the correct oil is used for my vehicle Thier attention to detail needs to improve in regards to electronic tracking of service performed and insuring the correct oil is used for my vehicle. More
by KLH1
Employees Worked With
Service Team
October 11, 2023
Came in for a routine oil change. The service advisor was friendly and the service was completed quickly The service advisor was friendly and the service was completed quickly More
by STEPHANIERADMER
Employees Worked With
