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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,060 Reviews
Call Service Center (414) 228-5700

1,060 Reviews of Heiser Ford Lincoln - Service Center

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October 25, 2023

We took our car in for regular maintenance. Service was quick and efficient, we plan to use this dealer again for future needs. More

by Tatiana
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
joseph, fikejs
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Oct 25, 2023 -

Heiser Ford Lincoln responded

Tatiana, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 24, 2023

It was literally a debacle. . I have been a Heiser customer for many years and this appointment was a disaster. The appointment was made weeks in advance because I was told by More

by ETHAYES2
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Larry and the drivers were excelllent
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Oct 24, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime please call our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.com so we can better understand what happened during your experience.

October 23, 2023

Michael customer service is superb! !! He is knowledgeable and timely and efficient. I haven’t received this kind of customer service like this in quite some time! Thank you! More

by STEP1SHAW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
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Oct 23, 2023 -

Heiser Ford Lincoln responded

We are very happy to hear that Michael provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 23, 2023

Service was prompt and efficient. The customer service care team members were knowledgeable and friendly. It made my first experience pleasant. More

by nlbeaugard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 23, 2023 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 23, 2023

Heiser Ford has certified mechanics to work on Ford cars and I feel that I am assured of quality service so that my car runs well. More

by melaniekhelmke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Randazzo
Report | Print
Oct 23, 2023 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Melanie, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

October 20, 2023

Problem still exists. Problem not documented to my satisfaction. I'm still not happy. Car still has issues. More

by MSLINDAIVY
Recommend Dealer
No
Employees Worked With
Alex
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Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Service Manager David Lopez-Cepero by phone at 414-247-8850 or by email at David.Lopez@heiser.comX with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

October 19, 2023

Alex was phenomenal and a true gem. Excellent customer service and a strong listener. Thank you. More

by BDJOHNSTONFAMILY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 18, 2023

Everyone at Heiser is very friendly and helpful. They do a great job on service, and car washes More

by MADHEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Brooke Spannbauer
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Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 17, 2023

Handled my warranty repair without issue Would return for additional service. Everyone was vary helpfull More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Brooke Spannbauer, Marco Villa
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Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 17, 2023

Heiser ford this place taker my truck like professional I like that thanks guys good service More

by MTYTILE@GMAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Marco Villa
Report | Print
Oct 20, 2023 -

Heiser Ford Lincoln responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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