Heiser Ford Lincoln - Service Center

Everyone is ready to help answer questions about any question and respond in a timely fashion, Great people question and respond in a timely fashion, Great people More

Courtesy, effective, responsible, and the convenience a customer can rely on. I would highly recommend this location. customer can rely on. I would highly recommend this location. More

I'm always concerned when a diagnostic is run on the car and the car still has the same problem. and the car still has the same problem. More

Great service department is excellent especially service writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car writer Alex. I was kept informed as the service being performed and when completed, I was escorted to my car More

My truck took nearly 7 weeks to fix. I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I wo I feel that I must have been the lowest priority possible. All communication was initiated by me, even when I was told I would get a call back, I would wait a few days after the promised date and once again attempt to initiate a conversation. In these conversations I feel that I never got the true story of what was going on. The materials were ordered and received after the first week, but it took 6 more weeks of "it will be done next week" to finish the work. Better communication could have helped this entire process. Realistic and timely status updates would have been much more appreciated. Upon flying out to retrieve my truck at my own expense, I was received in the shop with, "your truck is out there, he will take you to it." This certainly did not make me feel comfortable for a 15 hour drive after major repairs. More

My experience with has been very disappointing. Thier attention to detail needs to improve in regards to electronic tracking of service performed and insuring the correct oil is used for my vehicle Thier attention to detail needs to improve in regards to electronic tracking of service performed and insuring the correct oil is used for my vehicle. More

Came in for a routine oil change. The service advisor was friendly and the service was completed quickly The service advisor was friendly and the service was completed quickly More

Encounters have been different based on who helps but last two encounters have been great!! last two encounters have been great!! More

Thankful they offered remote service worked out perfectly! Very pleased with the service I received perfectly! Very pleased with the service I received More

Hutch is the dealer to see at Heiser Ford! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! ! He goes above and beyond!! Overall Heiser Ford is very friendly and accommodating!! Great experience!! More