Heiser Ford Lincoln - Service Center

I scheduled my Explorer for the service package. Within 45 minutes the service was completed and I was on my way. Certainly appreciated the quick turn around. Within 45 minutes the service was completed and I was on my way. Certainly appreciated the quick turn around. More

Excellent service and very friendly staff. I BBC will definitely be back for service and recomnend I BBC will definitely be back for service and recomnend More

I would leave a one star review, but everyone I, and my husband, spoke with was very nice. The reason for the two star review is that Heiser Ford Lincoln had my 2017 Chrysler Pacifica for four days an husband, spoke with was very nice. The reason for the two star review is that Heiser Ford Lincoln had my 2017 Chrysler Pacifica for four days and did not discover that the positive terminal was loose, despite my telling the dealership that I had recently had a new battery installed. The reason that I took my Chrysler to a Ford dealership is that I bought my Pacifica used from a Ford dealership earlier in the year and they threw in a two year premium Ford extended warranty, so any work I need done that is not wear and tear is covered with a low deductible. I have since discovered that, because I did not buy my vehicle from the dealership that I am taking it to for work, they do not always have the equipment to diagnose my problems. I also feel like there is less motivation to keep me as a customer, but I almost feel like this is understandable since I do not even own the type of vehicle that the dealership sells. But I digress. I told Heiser that my car was doing weird electrical things. The passenger window would roll down for no reason, the engine would hesitate, and I almost stalled two times while in heavy downtown Chicago interstate traffic. I mentioned that I had a new battery installed recently (about a month to five weeks earlier.) I thought perhaps it was a bad battery or a short in my electrical system. They were unable to find the problem, despite having my vehicle for four days. They said that I would have to take it to their Fastlane on 76th to get a diagnosis, but I needed to use it that weekend. I picked up my van on a Thursday and on Friday I had to move my daughter to college in Minneapolis. We packed the van to the top and were four blocks from my home when the passenger window went down and the van actually did stall. I called Heiser and they told me to take it to the Fastlane. I called the Fastlane place and they said they would not be able to do anything that day. Obviously, my daughter was freaking out since school started on the following Monday. We ended up renting a Pacifica from the airport, which we were very lucky to be able to do. We were lucky that they had the same size vehicle and that we could afford the $225 to rent it. Not everyone would be that lucky. The following week I took my van to the Fastlane and the mechanic there diagnosed the problem as a loose positive battery terminal within ten minutes of my being there. The person who had installed the battery lost a piece that had helped clamp the terminal in place (another business, not Heiser.) It was sliding all over on the battery and was VERY dangerous. To sum this up, I am just not sure what they did with my van for four days. I could have stalled in traffic in the middle of the expressway on the way to Minneapolis and am very glad this didn't happen. On a positive note, they did not charge me for doing nothing! More

Very polite, professional, attentive, and helpful. Highly would recommend business to family and friends. I was very happy with the results. Highly would recommend business to family and friends. I was very happy with the results. More

The device department is a joke! Left the car over night with what is a loud noise when you press on the break. They never looked it. Then I get the service writer out to hear it. An Left the car over night with what is a loud noise when you press on the break. They never looked it. Then I get the service writer out to hear it. And he has the nerve to say. Well it's a new car it will go away!!! We bought it new, 28,000 miles on it never did it before! Talking to us like we're stupid!! Not happy trying to make us look like fools! I've worked at Ford at Griffin in Waukesha, he thought I didn't know anything. So now we are going to Griffin to get it looked at. This isn't over SHAME!! Not Happy! More

You always know that you will be taken care of and knowing what has to be done you’ll always be kept in the loop knowing what has to be done you’ll always be kept in the loop More

I am always satisfied with my service visits at Heiser, however, the amount of time it takes to actually schedule an appointment is unacceptable however, the amount of time it takes to actually schedule an appointment is unacceptable More

We took our car in for regular maintenance. Service was quick and efficient, we plan to use this dealer again for future needs. Service was quick and efficient, we plan to use this dealer again for future needs. More

It was literally a debacle. . I have been a Heiser customer for many years and this appointment was a disaster. The appointment was made weeks in advance because I was told by . I have been a Heiser customer for many years and this appointment was a disaster. The appointment was made weeks in advance because I was told by Alex that I would need to leave it there for two days. My car was never touched. More

Michael customer service is superb! !! He is knowledgeable and timely and efficient. I haven’t received this kind of customer service like this in quite some time! Thank you! !! He is knowledgeable and timely and efficient. I haven’t received this kind of customer service like this in quite some time! Thank you! More