Heiser Ford Lincoln - Service Center

Took nearly 3 weeks to get an appointment for an issue that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold f that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold for 15-30 minutes at a time and usually someone would pick up and hang up causing me to have to call again and do it all over. On day 2 of service, I received a call saying my vehicle needed a radio which was false information. Thank goodness I work with cars and that I was aware the issued caused was their fault and needed a software update otherwise I would've paid hundreds if not thousands for something not actually needed. To add insult to injury Heiser charged a fee to correct a problem they caused. After having my vehicle 2 days the oil change still wasn't preformed, but they were able to finally correct the main issue it was in for so there is one positive. More

Didn't rotate my tires said it bc was too difficult to remove the bolts? Tires are pretty new. Did a phenomenal job washing my car tho. remove the bolts? Tires are pretty new. Did a phenomenal job washing my car tho. More

Always amazing! I use the valet service. So I have some wonderful representatives communicating with me the whole way through. My car gets picked up and serviced and I use the valet service. So I have some wonderful representatives communicating with me the whole way through. My car gets picked up and serviced and dropped back off to me by the time I finish work. It's seamless and I will never go anywhere else More

Friendly and respectful Service was presented and easy to understand Staff was very informative and pleasant understand Staff was very informative and pleasant More

Service was thorough and completed on a timely. I was kept well informed before. During and after the process. I was kept well informed before. During and after the process. More

Was told I needed a co signer. Did not want to do a co signer so I went to Rosen hands and got a 2024 Honda crv ex without a co signer. Did not want to do a co signer so I went to Rosen hands and got a 2024 Honda crv ex without a co signer. More

The advisor was very polite and friendly. He made clear of what would happen when I brought my car in. I really appreciate that. He made clear of what would happen when I brought my car in. I really appreciate that. More

My advisor was very helpful and did a great job My technicians were very knowledgeable and amazing . Would recommend them to everyone I know (Quentin J and Nick K) technicians were very knowledgeable and amazing . Would recommend them to everyone I know (Quentin J and Nick K) More

Somewhat unhappy due to Charlie sick and others lacked interest in covering. Disorganized Customer service needs work interest in covering. Disorganized Customer service needs work More

I got pick-up, drop off service. It was very nice. A very convenient service, I really appreciated the service. It was very nice. A very convenient service, I really appreciated the service. More