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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,060 Reviews

1,060 Reviews of Heiser Ford Lincoln - Service Center

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December 09, 2023

I'm very comfortable get service there, everyone has been very helpful with my car needs. More

by tatumdonald
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't know everyone's name. But to me they're all do a good job as far as I could see. , Service Team
Dec 11, 2023 -

Heiser Ford Lincoln responded

Tatum, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Excellent salesman and follow-up on customer satisfaction. HEISER customer since 2004. Great inventory to choose ftom More

by mmedcalf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie Przislicki
Dec 05, 2023 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Brought my vehicle in for service The service took a little longer than I expected More

by Pastor l
Recommend Dealer
Yes
Dec 05, 2023 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

The Customer Service representative I spoke with on 11/27/2023 at 8:54am was very rude and not helpful at all. I was complaining about the problem I found after my truck was serviced by your company, i More

by RBK0676
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2023 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 05, 2023

Great experience working with Hutch, never had an easier experience purchasing a vehicle in my life. More

by bryce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Lopez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

Heiser Ford Lincoln responded

Bryce, Thank you! Hunter and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 03, 2023

Alex in the service department did an excellent job. Coordinated everything from getting my car to the shop fixing the problem and getting my car to me that day, nicely done Hutch in sales also assist More

by weisnerjh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 04, 2023 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that Alex and our team had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

December 01, 2023

Glendale Heiden dealership staff was very professional and helpful. I would do business any time. More

by clay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Charlie Przislicki
Dec 01, 2023 -

Heiser Ford Lincoln responded

Thank you, Clay, for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 30, 2023

Everyone made mistakes. The manager could get the schedule right or answer a phone call. The service consultant ordered the wrong tires. The tech didn’t note the work he was More

by TIMOTHY.ALLEN.JOHNSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team
Dec 04, 2023 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

November 29, 2023

I gave them $40,000 for a bronco down payment and they gave me one key and they refused to give me another key and they was very rude about it I called to check on it they hung up in my face or call admin More

by lball3711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All this was done by the sales department
Nov 29, 2023 -

Heiser Ford Lincoln responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our Sales Director Brian Crandall by email at bcrandall@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

November 28, 2023

Dealership is okay. It's cleanish and reliable I suppose. Happy with the car I bought there. More

by secondary900
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Lopez
3.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Kenneth Miller, Casey Bobinger, Michael Randazzo, Marco Villa
Nov 28, 2023 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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