Heiser Ford Lincoln - Service Center

All the work was done as promised. Facility was clean and the waiting area was comfortable. Facility was clean and the waiting area was comfortable. More

Communication from Heiser Ford was extremely poor. Multiple messages went unanswered and it took three days to get my car back when I was told it would be at the end of business on the first day. Multiple messages went unanswered and it took three days to get my car back when I was told it would be at the end of business on the first day. More

I have always received excellent service from Heiser on my Lincoln MKX as well as all other cars that I have taken there my Lincoln MKX as well as all other cars that I have taken there More

The service center having knowledgeable people dedicated to fords products needs were able to fix the problem and repair in a reasonable amount of time. to fords products needs were able to fix the problem and repair in a reasonable amount of time. More

The dealership was very time efficient, the employees were very knowledgeable and helpful. Would recommend to others. were very knowledgeable and helpful. Would recommend to others. More

I been going to this dealership for over 20 years so I love it and they are very nice love it and they are very nice More

Last minute request for an issue was excellent. Service tech went out of his way to accommodate us . Service tech went out of his way to accommodate us . More

Great customer service and over all experience. I was seen right away and service was under 2 hours. Great experience. I was seen right away and service was under 2 hours. Great experience. More

Friendly Knowledgeable Didn’t feel like they were taking advantage of me Nice waiting area taking advantage of me Nice waiting area More

I wish someone in service would actually follow up with me. I still don't know if my recall parts have been ordered or not. Someone says they will call me back and I hear nothing. Derrick was helpful, b me. I still don't know if my recall parts have been ordered or not. Someone says they will call me back and I hear nothing. Derrick was helpful, but I think he has been out for a while. My issue was handed off to others but I cant get those guys to call me back. Meanwhile they are telling me its not totally safe to drive my truck, long distances....so if someone actually reads these comments, please have service take ownership of my issue and call me back. I bought this truck here in 2022 and I'm very close to just going somewhere else to get it serviced. More