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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,060 Reviews
Call Service Center (414) 228-5700

1,060 Reviews of Heiser Ford Lincoln - Service Center

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February 08, 2024

Friendly and respectful Service was presented and easy to understand Staff was very informative and pleasant More

by CKCRHIA
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Feb 09, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with David and our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 08, 2024

Service was thorough and completed on a timely. I was kept well informed before. During and after the process. More

by EGHUBBARD
Recommend Dealer
Yes
Employees Worked With
Alex
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Feb 09, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear Alex and our team were able to serve you and demonstrate our commitment to great service. Please let us know if there is anything we can assist you with in the future. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 06, 2024

Was told I needed a co signer. Did not want to do a co signer so I went to Rosen hands and got a 2024 Honda crv ex without a co signer. More

by Jamaltrey44
Recommend Dealer
No
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Feb 09, 2024 -

Heiser Ford Lincoln responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 06, 2024

The advisor was very polite and friendly. He made clear of what would happen when I brought my car in. I really appreciate that. More

by Judybyrd6
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
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Feb 07, 2024 -

Heiser Ford Lincoln responded

Judy, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 06, 2024

My advisor was very helpful and did a great job My technicians were very knowledgeable and amazing . Would recommend them to everyone I know (Quentin J and Nick K) More

by DTURNAGE14
Recommend Dealer
Yes
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Feb 07, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 05, 2024

Somewhat unhappy due to Charlie sick and others lacked interest in covering. Disorganized Customer service needs work More

by RRSAINT78
Recommend Dealer
Yes
Employees Worked With
Charlie
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Feb 05, 2024 -

Heiser Ford Lincoln responded

We appreciate your business. We'd like to know more about your visit and where you feel we can improve to make your next visit a 5-star experience. If it's possible to discuss your experience in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Thank you again for your input, and we hope to hear from you soon. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 05, 2024

I got pick-up, drop off service. It was very nice. A very convenient service, I really appreciated the service. More

by STEVENSEEKINS
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
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Feb 05, 2024 -

Heiser Ford Lincoln responded

Steven, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today's your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 04, 2024

Good, didn't take too long. Maybe more information about how the car is doing once it's done would be helpful though More

by pargabi02
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe, Lawrence Bledsoe
Report | Print
Feb 05, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 03, 2024

Very poor follow up regarding my special order part and service appointment. Customer service was lacking compared to past appointments. More

by SANDRA.GOTTWALD
Recommend Dealer
No
Employees Worked With
Dave in Service
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Feb 05, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 02, 2024

Lack of communication Service department needs help and the manager is not good. Drags feet More

by imtwigga
Recommend Dealer
No
Employees Worked With
You figure it out
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Feb 02, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to my attention, and if you'd be willing to give me some more details, please send me a message with your contact information so that I can reach out. I would love the opportunity to touch base with you and address your concerns once I've been able to understand the full picture. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

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