Heiser Ford Lincoln - Service Center

All was handled as expected. Everything went fine. I just hope to not have to spend any more time on car repairs or recalls anytime soon! Everything went fine. I just hope to not have to spend any more time on car repairs or recalls anytime soon! More

Excelent Is there good communication, do they work well? Good communication, good work, good employees, excellent work. Good communication, good work, good employees, excellent work. More

Heiser provides exceptional service and their valet service is very helpful. I am a strong supporter. service is very helpful. I am a strong supporter. More

Great service and great staff! I can trust Heiser and know my car is in good hands! I can trust Heiser and know my car is in good hands! More

Received many informational texts. Car was picked up and delivered as promised. Everyone was very pleasant to work with. Car was picked up and delivered as promised. Everyone was very pleasant to work with. More

Recall work got done, but had to bring it back a second time because they missed tightening a bolt the first time and it was making a clicking sound. time because they missed tightening a bolt the first time and it was making a clicking sound. More

Mr Perkins, made my time at the dealership pleasure Mr Perkins also has a great attitude towards the people who are in the dealership Perkins also has a great attitude towards the people who are in the dealership More

Took nearly 3 weeks to get an appointment for an issue that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold f that Heiser caused on my vehicle. Couldn't get anyone on the phone to actually help me during that time period. When I'd call, I was placed on hold for 15-30 minutes at a time and usually someone would pick up and hang up causing me to have to call again and do it all over. On day 2 of service, I received a call saying my vehicle needed a radio which was false information. Thank goodness I work with cars and that I was aware the issued caused was their fault and needed a software update otherwise I would've paid hundreds if not thousands for something not actually needed. To add insult to injury Heiser charged a fee to correct a problem they caused. After having my vehicle 2 days the oil change still wasn't preformed, but they were able to finally correct the main issue it was in for so there is one positive. More

Didn't rotate my tires said it bc was too difficult to remove the bolts? Tires are pretty new. Did a phenomenal job washing my car tho. remove the bolts? Tires are pretty new. Did a phenomenal job washing my car tho. More

Always amazing! I use the valet service. So I have some wonderful representatives communicating with me the whole way through. My car gets picked up and serviced and I use the valet service. So I have some wonderful representatives communicating with me the whole way through. My car gets picked up and serviced and dropped back off to me by the time I finish work. It's seamless and I will never go anywhere else More