Heiser Ford Lincoln - Service Center

Did not correctly order part despite having credit card payment given when set up service appointment 2+ weeks in advance. Service advisor said he was going to try something out, but never got back to payment given when set up service appointment 2+ weeks in advance. Service advisor said he was going to try something out, but never got back to me. I would have again given him my credit card info again if he had called back. I tried multiple times to contact service advisor. Office staff left messages. No one called me back until quite late. I was told again that the part could not be found. I got a ride to pick up the car. I was told then that they had found the part and they could get me in the next day. I said that I would think about it and let them know in the morning. The next day I called in and said that I would take up their offer. I dropped off the car at 8:30 am. I received a call around noon again saying that they did not have the part. It took multiple calls when the pickup did not arrive. The final time the advisor told me that were several guys available and someone would soon be there. They were. When I arrived, the advisor told me AGAIN that they had found the part! I told him that I did not want to go through the same routine for yet another time. I would not recommend using the Glendale Heiser Ford for any service work. More

Very helpful Thanks. I was happy with the service I received I want to thank David Lopez for his great support I was happy with the service I received I want to thank David Lopez for his great support More

Staff was very welcoming. Got me in and got me out rather quickly. Took care of the things that needed to be done efficiently. Got me in and got me out rather quickly. Took care of the things that needed to be done efficiently. More

All was handled as expected. Everything went fine. I just hope to not have to spend any more time on car repairs or recalls anytime soon! Everything went fine. I just hope to not have to spend any more time on car repairs or recalls anytime soon! More

Excellent It was a pleasurable experience, the car was treated with care and respect, the customer service was the best I've experienced so far. treated with care and respect, the customer service was the best I've experienced so far. More

Positive experience, I'll be back. I'd give a 5 if the car wash happened like i have come to expect. I'd give a 5 if the car wash happened like i have come to expect. More

Explained each service that was done on my vehicle. The time it would take Explained The time it would take Explained More

Alex and David were helpful when getting my car serviced. However, the car is pretty much in its same state it was before the service was performed However, the car is pretty much in its same state it was before the service was performed More

Excelent Is there good communication, do they work well? Good communication, good work, good employees, excellent work. Good communication, good work, good employees, excellent work. More

Heiser provides exceptional service and their valet service is very helpful. I am a strong supporter. service is very helpful. I am a strong supporter. More