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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,099 Reviews
Call Service Center (414) 228-5700

1,099 Reviews of Heiser Ford Lincoln - Service Center

Sort by
May 07, 2024

Great service, the staff was kind. No one try to sale me something I did not need. More

by Jerri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tom Ikert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa, Landon Hill
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May 07, 2024 -

Heiser Ford Lincoln responded

Hi Jerri: Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 02, 2024

Great Service with a great understanding of the customers thoughts and needs Thanks you much More

by nowella
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa, Lawrence Bledsoe, David Disch, Landon Hill, Michael Wemmer
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May 03, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 02, 2024

I've always had great experiences with Heiser, from their sales people to their service department. More

by WIESS4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Gigl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa
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May 03, 2024 -

Heiser Ford Lincoln responded

We are very happy to have provided you with such a positive service experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

May 01, 2024

The service was okay. At least they called to say my car was done this time. More

by JPETERS18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Landon Hill
Report | Print
May 03, 2024 -

Heiser Ford Lincoln responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

April 24, 2024

I did not receive the first responders/Essential Workers discount.I didn't like the way my car looked after tires were changed, or the way the tires were just thrown in the truck of my car. I have taken pic More

by RICHARDHODGE1832
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Disch
Report | Print
Apr 25, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, Richard, feel free to contact us at your convenience. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 20, 2024

I was quoted different prices on service, mixed communication and completion date was not accurate More

by KATHYBARBER99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Landon Hill
Report | Print
Apr 25, 2024 -

Heiser Ford Lincoln responded

Kathy, We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 19, 2024

Derek is an asset to your company he. ......took great care of me. He followed up after my car was finished More

by SHARIPERINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek
Report | Print
Apr 22, 2024 -

Heiser Ford Lincoln responded

Shari, Thank you for your very kind review. Derek and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 18, 2024

The communication was very helpful. Pleasant people that helped me at the dealership. Good service. More

by alexanderk24524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Landon Hill
Report | Print
Apr 18, 2024 -

Heiser Ford Lincoln responded

Thank you, Alexander, for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

April 18, 2024

Manager never called me back with a price on new radio or acm module for my 2017 ford escape se. More

by FAITH_7825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Disch
Report | Print
Apr 19, 2024 -

Heiser Ford Lincoln responded

We're sorry that you didn't have a completely satisfying experience. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

April 17, 2024

I’ve had my car in for warranty repair several times for several issues. Not once have I received it back with the issues resolved. Communication has improved dramatically but my issues are not repaired. I’ More

by DAWN.DUCHOW
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2024 -

Heiser Ford Lincoln responded

Thank you for providing this feedback, Dawn, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

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