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1,111 Reviews of Heiser Ford Lincoln - Service Center
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August 08, 2024
Poor communication. Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't Service advisors have to do better and hold tech accountable. Assuming the tech did their job is not acceptable. Charging me for things when I didn't ask for them is bad business. Not using my Lincoln warranty is a sign of incompetence and bad business on your part. Lying to me about having fixed repaired or replaced items that were supposed to be taken care of is extremely bad business. I'm in the process of reporting the service dept to corporate customer relations. This was the third time this was a complete failure. Also, how are you going to charge someone for an oil change when they didn't ask for it and the oil is still blacker than black? Try to charge me for a new battery when a new one was put in less than a year ago by another Lincoln dealer. It didn't need a new battery. They scratched my hood from two visits ago and promised they would fix it. They said they did but never did. Said they fixed the light & never did. Said they ordered the speaker and parts called me and said it was in stock!!!!! How did they not replace my speaker????? Blows my mind! Alex dropped the ball and Derrick needs more or much better training! Told me they would call me for a return visit and I'm still waiting. More
by Navigator
Verified Customer
July 10, 2024
Was in and out. Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... Even with a line! Faster than any of those "Stay In Your Car" Oil change places... Thanks again... More
by incredibledmorgan
Employees Worked With
July 04, 2024
I feel as though it's unfair for the diagnostic fee not to go toward the amount that's charged if we as the customer actually have it fixed. to go toward the amount that's charged if we as the customer actually have it fixed. More
by sakotarichmond
Employees Worked With
June 28, 2024
Unconfessional when it comes to the staff. They kept my car for more than 4 days for a simple fuse check They kept my car for more than 4 days for a simple fuse check More
by Shawnell Johnson
Employees Worked With
Other Employees :
Marco Villa, Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey, Michael Wemmer
June 20, 2024
Very pleasant. Work was completed on time and without any problems and cleaned the vehicle inside and out Work was completed on time and without any problems and cleaned the vehicle inside and out More
by gigl0
Employees Worked With
Other Employees :
Marco Villa, Lawrence Bledsoe, Michael Wemmer
June 13, 2024
Exceptional service will definitely buy another car from Heiser Mercury Sure, honored to be one of their customers Heiser Mercury Sure, honored to be one of their customers More
by lsipatrick
Employees Worked With
Other Employees :
Marco Villa, Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey
June 13, 2024
Tony and the team were great to deal with. Always enjoy my time there Thanks Always enjoy my time there Thanks More
by aplm
Employees Worked With
Other Employees :
Lawrence Bledsoe, David Disch, Landon Hill, Derrick Bey
June 04, 2024
The dealership had my car for TWO days with NO clear indication in why my ABS, SERVICE ADV TRAC, and TRAC light were on. Then when i needed my car back, they demanded zi pay $165 bc the mechanic "neede indication in why my ABS, SERVICE ADV TRAC, and TRAC light were on. Then when i needed my car back, they demanded zi pay $165 bc the mechanic "needed"to be paid for the diagnosis he did NOT get. I highly DO NOT recommend this dealership! More
by D.Madlock
