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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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February 28, 2024

Friendly Forgot I was waiting for my vehicle Rectified situation Pulled off and had to come right back because signal light was out. More

by Patterson.johnnie
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Jul 09, 2024 -

Heiser Ford Lincoln responded

Johnnie, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

February 27, 2024

They provided excellent customer service experience. They found out what the problems was and the car is running great. More

by GINGER420
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 27, 2024 -

Heiser Ford Lincoln responded

Ginger, Thank you for taking the time to share your thoughts on working with Alex and our team. We're glad to hear we delivered such a great experience! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 27, 2024

The service department tried scam me into doing an alignment when it wasn't required or necessary. More

by POPEYE1117
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
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Feb 28, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 26, 2024

On-time, efficient, professional, friendly -- and painless. A+ Lawrence provided excellent customer service and made me feel valued and appreciated. More

by post.edward.m
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
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Feb 26, 2024 -

Heiser Ford Lincoln responded

Edward, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Lawrence met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 26, 2024

Fine coming in for recall work, but they didn't note (somehow) that I was waiting at the dealership while work was done. So waited extra time until my sales guy (Zach) said hi and said he would go check More

by MICHAEL.BROWN1
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
Report | Print
Feb 26, 2024 -

Heiser Ford Lincoln responded

Michael, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 24, 2024

Very nice! !! Will be working with them from now on Very easy to work with More

by Vswartzell
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Feb 25, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 24, 2024

Quick service, took time to explain everything I thought I needed to know, kind servicepeople More

by jaxargentiero
Recommend Dealer
Yes
Employees Worked With
ALEX
Report | Print
Feb 25, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 23, 2024

It was good. It seemed to take a little long ti complete services. The review of the inspection was thorough. More

by EDWARD.THELEN
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
Report | Print
Feb 23, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department, Edward! We look forward to sharing your comments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 22, 2024

Stole my change cup and check engine light is on now Heiser sucks Call me More

by jbruiser48
Recommend Dealer
No
Employees Worked With
David Disch, David Disch
Report | Print
Feb 23, 2024 -

Heiser Ford Lincoln responded

Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Chad Formico General Manager 414-247-8831 Chad.formico@heiser.com

February 22, 2024

I appreciated the service and the promptness of getting the work done with no hassels. More

by TDDOYOU
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
Report | Print
Feb 23, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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