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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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March 08, 2024

Mechanic forced me to tow the car back to dealership due to an error Oil cap not tight letting air in car. More

by PAUL@LAMPRON.ORG
Recommend Dealer
No
Employees Worked With
Alex
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March 08, 2024

Everything went well and they took care of my vehicle and washed it. I was very satisfied. More

by WBROWN390.WB
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Car came in 2 different times for a total of 7 days. One of the problems still isn't fixed and will have to bring in a 3rd time! More

by A7STERLING
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
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Mar 12, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

The dealership provided an efficient and professional service. Great communication and customer service. Good experience More

by R Harmon
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Mar 07, 2024 -

Heiser Ford Lincoln responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 07, 2024

Dealership was very quick and nice I did have to wait for a long time More

by LYNETTE39JOHNSON
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
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Mar 07, 2024 -

Heiser Ford Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Lynette, for choosing Heiser Ford Lincoln! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 06, 2024

This Dealership needs a complete overhaul. From Corporate all the way down to the bottom! The Customer Service is Horrible! The Management doesn't care and it trickles down to the employees. I More

by Eric Snowden
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Mar 09, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Eric, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 05, 2024

Custom service was great Job completed on time. Job well done I would recommend Heiser to my friend. More

by LINDALEMON945
Recommend Dealer
Yes
Employees Worked With
Tony Perkins
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Perkins
Report | Print
Mar 05, 2024 -

Heiser Ford Lincoln responded

Linda, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 01, 2024

They are not professional. Misdiagnosed my wife's vehicle. They make appointments and cancel without giving you proper or any notice. This is after you've taken off work unpaid More

by antoniobrashear
Recommend Dealer
No
Employees Worked With
David Disch, David Disch
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Mar 04, 2024 -

Heiser Ford Lincoln responded

Antonio, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 29, 2024

Talked me into home service. Improperly installed the part and didn't test before they left. Transmission wouldn't shift into any gears the next morning causing me to miss work a More

by Lefcoa21
Recommend Dealer
No
Employees Worked With
Marco Villa
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marco Villa
Report | Print
Mar 04, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

February 28, 2024

It took a while but it was really good I am very pleased It was done right More

by KENNETHAUSTIN1950
Recommend Dealer
Yes
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Feb 28, 2024 -

Heiser Ford Lincoln responded

Kenneth, Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

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