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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,037 Reviews
Call Service Center (414) 228-5700

1,037 Reviews of Heiser Ford Lincoln - Service Center

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March 13, 2024

Horrible customer service. No communication. Ignoring us and not returning phone calls. Car was misdiagnosed -- same exact problems persist after it was 'fixed'. More

by Bobpicciolo30
Recommend Dealer
No
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Mar 16, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Bob, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 12, 2024

Good service. Friendly people The waiting area is a nice3 and the drinks are free. More

by MTKOREN
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Jul 05, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

March 11, 2024

Everything was smooth. I loved the Valet service offered Everything was top tier from service check in to valet service More

by SHAVELLEPAYNE
Recommend Dealer
Yes
Employees Worked With
Landon Hill, Landon Hill
Report | Print
Jul 05, 2024 -

Heiser Ford Lincoln responded

Shavelle, we are delighted to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

March 11, 2024

Fixed my tire Looked for a noise did inspection noise went away Checked my air pressure More

by JENCHRISBROOK
Recommend Dealer
Yes
Employees Worked With
Derrick
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Mar 12, 2024 -

Heiser Ford Lincoln responded

Jen, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Heiser Ford Lincoln, we look forward to having you as one of our valued customers for many more years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Good job thank you The car service is a new experience and on time Thanks again More

by hawaiilvr1941
Recommend Dealer
Yes
Employees Worked With
Lawrence Bledsoe
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
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Mar 10, 2024 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Very slow Their was only one tech available it took like three hours for an oil change that's unacceptable More

by OWARDJR2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Lawrence Bledsoe
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lawrence Bledsoe
Report | Print
Mar 12, 2024 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 09, 2024

Well organized. Good handling of their schedules The work was done within the time frame quoted. More

by BRUCE.COLE
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
David Disch, David Disch
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Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you, Bruce! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Heiser Ford Lincoln. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Overall it was pleasurable. A lot better experience than I've had in over a year More

by Desilynn
Recommend Dealer
Yes
Employees Worked With
Derrick Bey
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Mar 08, 2024 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

They kept me informed on all newly issues found wrong with my vehicle. I was shown photos and given consultation on how to proceed. Price was not inflated. More

by ernestway7
Recommend Dealer
Yes
Report | Print
Mar 10, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Today’s your Day David Lopez-Cepero - Service Manager 414-247-8850 David.Lopez@heiser.com

March 08, 2024

Everything went well I was happy with how it all went and the valet service made it easy More

by CSTEMPER
Recommend Dealer
Yes
Employees Worked With
Marco and Alex
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