Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,099 Reviews of Heiser Ford Lincoln - Service Center
Sort by
May 23, 2019
Communication? I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which s I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which stated it included synthetic oil, then was told the final amount charged was higher because my car required synthetic oil. (I see nothing on the final invoice to indicate the coupon was applied.) I never have had either problem at other dealers in the past. Waiting area was pleasant and quiet, personnel were polite and helpful. Service adviser said he would try to work my car in sooner, due to the appointment mix-up, but it appeared he was not able to do so. I had a question about Sync I wanted to ask, but adviser was gone before I remembered it; I had been there long enough and didn't want to wait for him to be located. Young lady called to follow up on service but spoke too quickly on my voicemail for me to get her name. Had I been able to, I would have called her back to advise her about these problems. My husband was wowed the first time he brought my car here for service. I was not but am keeping an open mind for future visits. More
by linkslvr
Verified CustomerEmployees Worked With
Johnathon Owen
May 23, 2019
Great experience Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the service was just great overall. Thank you More
by diabo0111
Employees Worked With
Terrance Anderson, Jaime Flynn
May 23, 2019
Dead battery we think Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to be concerned that car will not start again if I leave car in garage for more than 2 weeks unattended???? Please advise More
by mularski1206
Employees Worked With
Chris Meyer
May 23, 2019
Always satisfied with professionalism! I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingnes I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingness to make sure of your satisfaction More
by KEVIN_JOHNSON
Employees Worked With
Tom Sobieski, Brandi Winfrey
May 23, 2019
Great Dealership Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . W Great customer service, quality work, clean facility, always a pleasure going there. I find them to be trust worthy, also a convenient location . Will continue to go there . More
by KEESHAGIBSON
Employees Worked With
Terrance Anderson
May 23, 2019
Great Place to Have Your Car Serviced I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the I've been having Heiser servicing my Subarus for 5 years or more. The service rep gave me his card & said to call him when making appointments so the Subaru parts will be there in advance. The facility is clean & airy as is the waiting area. Service reps want to insure you have a great experience. Heiser has earned my business. More
by Happy Customer
Employees Worked With
Terrance Anderson
May 23, 2019
Took 2 days for my car to even get looked at Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed th Appointment was scheduled for a Tuesday at 10am. I dropped it off and spoke to Matt who indicated the car would be done at 1pm. I stated I needed the right bearing replaced and he said they will look at it and charge me 64 bucks just to look at it even though I knew what was wrong. I called at 1pm and asked for Matt, which the receptionist mentioned he was on another call and can he call me back in 15 mins. He never called back. I called every hour until 8pm that Tuesday without any call back. I then let the receptionist know to have a manager call me. Someone called me at 730am on Weds and stated Matt gets in at 11 and will call me ASAP. Apparently noone looked at my car at all. He never called me back. I called at 3pm on Thursday stating I just want my car back and he then said, well we have your car being looked at now and it's getting fixed. He said the hub bearing was the problem, which I already knew. He said it would be ready at 5pm that day and he would call me back when it was ready. He never called back and I showed up the next day to pick up my car and paid almost 500 bucks for one right hub bearing. My wife purchased her car here and we've patronized this place for 5 years but the last few times have been brutal. today was the straw that broke the camel's back. Never going back again. More
by neil_szalewski
Employees Worked With
Matt!
May 23, 2019
Good Service I would say the service was great, however I did indicated that I wanted to have my car washed after having service and they did not do so. I would say the service was great, however I did indicated that I wanted to have my car washed after having service and they did not do so. More
by mcbemis
Employees Worked With
Terrance Anderson, Jaime Flynn
May 23, 2019
Great Service Department Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service rem Heiser has always given me great service all the years (15 or so) that I have been going there. Some of the faces have changed but the service remains top-notch. I will continue to have my car serviced there and will recommend Heiser to others. More
by GEOMCKINN
Employees Worked With
Matthew Pulaski
May 23, 2019
I don't really trust Heiser Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make t Just had an oil change and tire rotation. They left a valve cover off one of my tires, a little thing, I know, but it's the little things that make the difference, there was also a small grease stain on my seat. I can find another valve cover and clean the seat easily enough, by WHY SHOULD I HAVE TO? They are always trying to sell me new tires. The last two times I was in, they told me I need new tires, even though my tires are less than a year old, less than 20,000 miles (45,000 tread wear warranty), and are perfectly fine?! More
by TFEAR789
Employees Worked With
None i remember
