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1,099 Reviews of Heiser Ford Lincoln - Service Center
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May 25, 2019
Late service We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and were told the oil change should be done "a little after 4pm". We arrived at 4:10pm and were told it would be only 10-20 more minutes. Finally, at about 5pm we asked about the status and 5 minutes later the service adviser, Rob Jarecki, shows up with an explanation that they were busy and offered a discount on some future service need that he provided a quote sheet for ----- WHY does the dealership take appointments if you don't intend to honor the commitment time for work completion? This is not the only time this has occurred. We were not provided the usual multi colored check list of the status of all the points that your (The Works) advertised service includes. Have you changed the process? It leaves me with the opinion that, with the service adviser's statement of "we are busy", that you probably did not do the status checks I paid for. Very disappointed on this visit. Bruce Cole More
by BRUCE.COLE
Verified CustomerEmployees Worked With
Rob Jarecki, Kristina Beck
May 25, 2019
Regular Oil Change I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to place a sticker on the front glass when it's time to bring the car in for oil change. The last 2 times, this has not been done. This is the first time since December (5 months) I took the car in. The service person that waited on me said my tires did not need to be rotated; not enough mileage. I was under the impression this was to be done each time the vehicle was taken in for oil change. No major complaints with service or personnel. More
by ernice1918
Employees Worked With
Terrance Anderson
May 24, 2019
Poor Service The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I The staff are rude and disgruntled. The service staff go out of their way to give customers an extremely hard time. If my vehicle was not from Ford I would never return! More
by iwalls04
Employees Worked With
Terrance Anderson
May 24, 2019
Escape checkup and oil change I continue to go back for routine service because it is timely and though. This was the first time I was told about some extra service but it was not I continue to go back for routine service because it is timely and though. This was the first time I was told about some extra service but it was not pushy which I appreciate. More
by Kebonaparte
Employees Worked With
Pat Cardinal
May 24, 2019
Friendly, Professional, Helpful Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! More
by EDUARDO.GRANJAJR
Employees Worked With
Dave Vajgrt
May 24, 2019
service It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without being disturbed. More
by DCNELSON
Employees Worked With
Pat Cardinal
May 24, 2019
Excellent service Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. More
by ras4925
Employees Worked With
Benjamin Kaufman
May 23, 2019
Oil Change I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a problem. More
by debmaejacobs
Employees Worked With
Terrance Anderson
May 23, 2019
Service Review My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsi My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsieder More
by TSALZSIEDE
Employees Worked With
Terrance Anderson
May 23, 2019
They forgot about me. I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just g I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just gets worse. I will never be back. I have many other options for service in my area. I was going to buy a new Explorer there last year and the sales dept. screwed that up. I bought the car at another dealer. More
by JOHNDALLGOOD
Employees Worked With
Terrance Anderson
