Heiser Ford Lincoln - Service Center

Broke something during my servicing, tried to make me pay I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and bring I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and brings it there most often for service. Sometimes he does go to a different place for a quick oil change, though. The service men were supposed to investigate into the Ford-issued recall, as well as give me an oil change. When I came back, they told me someone had broken my oil pan when I got an oil change in the past and tried to fix it with a heli-coil, which in turn stripped the oil pan, leaving it leaky. They told me I needed a new oil pan for over $600. I declined the service and just asked for a print out of all of the problems with estimates. When my boyfriend got back into town, he brought the car with the list of estimates to the mechanic at his work. The mechanic determined that there was NEVER a heli-coil put in the oil pan and that the mechanic at Heiser Ford made a mistake and broke something during the service. The fix, including parts, actually only cost $35!!! DO NOT TRUST THIS SERVICE CENTER EVER! After years of bringing the car here, we will NEVER go back now. We are extremely disappointed in the dishonesty of this dealership. More

In For A Repair We have been with Heiser since 2002. My 2008 Lincoln MKX recently went in for repair. It was diagnosed that the Brake Booster needed to be repaired an We have been with Heiser since 2002. My 2008 Lincoln MKX recently went in for repair. It was diagnosed that the Brake Booster needed to be repaired and the brake line needed to be bled. Mike was very courteous and efficient with the entire process. He kept us informed and got the part ordered and replaced promptly. More