Heiser Ford Lincoln - Service Center

Recent Service at Heiser Ford Lincoln I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program t I set up basic maintenance on the Lincoln MKC. I delayed the service 10 days, due to their staff shortage in the service area. Lincoln has a program that give me a loaner and takes my car back to dealership for service. However, they never showed up, at scheduled time, to switch cars. I called, but could not explain why they never showed. Set new date to switch cars. Cars were exchanged as scheduled. However, received no call regarding status and get my car back. Called to find out my car was not done and to call the next morning. Car was ready by I ended up making the exchange at the dealership. More

Always get great service at Heiser. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. Service staff is always accommodating and provides great customer service. My salesmen Brandi always has my back and makes sure I am taken care of. More

Ford cars are no good I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will n I have benn having issue with my car starting .My car is only 4 years old therefore I should not be having issue . My Son and I both stated we will never buying another Ford. I get it it is winter and the service department is busy, but I need my car . They said they are willing to work with me, but they do not sound convencing to me. I am only ddisappoint in the service department everyone else is excellent. When I call the service department depending on who I talked to I get different answers More

Oil change As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. As always the service was great. I waited in the lounge area and the work complete with a car wash in less than an hour. More

Excellent Service Department They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Alwa They are always knowledgeable and friendly. They explain everything thoroughly and even make recommendations outside of their service department. Always enjoy my service. I bought my (used) vehicle from here too and have been coming to the service department ever since!! More

Liftgate Repair Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! Matt did a great job having the Service crew get to bottom of liftgate problem on 2015 MKC. Then repaired and relaced worn down battery. Well done! More

oil change was prompt and courteous,lov Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! Oil change was prompt and courteous.Lincoln service great too picked up loaner car and brought mine back great! Saved me lots of time wonderful! More

Very positive service experience I went in for an oil change/tire rotation and steering wheel replacement part recall. Service tech was very friendly and explained what needed to be d I went in for an oil change/tire rotation and steering wheel replacement part recall. Service tech was very friendly and explained what needed to be done for the steering wheel part replacement. When everything was done service tech went over other things that were done for the courtesy check. Things were done in a timely manner, I always enjoy the free snacks and beverages in the waiting room area. Pretty much the whole staff from salesman, cashiers, etc... are always very friendly and are very personable. I'm on my second car from this dealership and have recommended them to family and friends who have purchased vehicles from Heiser Ford. They really do a fantastic job. A++ More

Always Excellent Service Service is on time and the lounge is a pleasant place to wait for your car while it is being serviced. All personnel are helpful and friendly. I do w Service is on time and the lounge is a pleasant place to wait for your car while it is being serviced. All personnel are helpful and friendly. I do wonder why there are so many employees everywhere, possibly overstaffed for number of customers. More

Broke something during my servicing, tried to make me pay I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and bring I brought my boyfriend's car in while he was out of town due to a recall we received in the mail. He bought his car from Heiser Ford in 2012 and brings it there most often for service. Sometimes he does go to a different place for a quick oil change, though. The service men were supposed to investigate into the Ford-issued recall, as well as give me an oil change. When I came back, they told me someone had broken my oil pan when I got an oil change in the past and tried to fix it with a heli-coil, which in turn stripped the oil pan, leaving it leaky. They told me I needed a new oil pan for over $600. I declined the service and just asked for a print out of all of the problems with estimates. When my boyfriend got back into town, he brought the car with the list of estimates to the mechanic at his work. The mechanic determined that there was NEVER a heli-coil put in the oil pan and that the mechanic at Heiser Ford made a mistake and broke something during the service. The fix, including parts, actually only cost $35!!! DO NOT TRUST THIS SERVICE CENTER EVER! After years of bringing the car here, we will NEVER go back now. We are extremely disappointed in the dishonesty of this dealership. More