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1,103 Reviews of Heiser Ford Lincoln - Service Center
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August 06, 2019
The good & the not quite. The service provided was top notch. The offered pick up and delivery not so much. The pickup at my home was more tan an hour latter then sche The service provided was top notch. The offered pick up and delivery not so much. The pickup at my home was more tan an hour latter then scheduled. Only occurred with the the assistance of the service manager. More
by DROBINSON1424
Verified CustomerEmployees Worked With
Name unknown.
August 05, 2019
helpful Was very helpful in explaining things I didn't understand that needed maintenance on my vehicle It was nice that he explained that to me.. Was very helpful in explaining things I didn't understand that needed maintenance on my vehicle It was nice that he explained that to me.. More
by AUNTYNINA
Employees Worked With
Terrance Anderson
August 04, 2019
Car repair J.T. Was very helpful in getting my repairs fixed and went above to help slight inconvenience that I experienced. I will be back for service. J.T. Was very helpful in getting my repairs fixed and went above to help slight inconvenience that I experienced. I will be back for service. More
by VARVEGAS
Employees Worked With
JT
July 29, 2019
Heavy Repair & Electrical Actuators JT .Owen Started Process With Securing A Loaner Escape With Rob J. Approval. Matt Pulaski Then Updated Me With Timely Data Regarding Servicing Vehicl JT .Owen Started Process With Securing A Loaner Escape With Rob J. Approval. Matt Pulaski Then Updated Me With Timely Data Regarding Servicing Vehicle; Very Helpful. Dan Kane Is One Outstanding Individual!; Extremely Knowledgeable & Always Helpful Until The Job Is Completed! The Heiser Group Is Fortunate To Have Him! Rob J. Finished The Deal With A Wash; Vac.; & Wax Job On The Taurus Wagon. Nicely Done. Hatch Actuator Is Obsolete Due To Age Of Vehicle; Couldn't Fix It. Otherwise Pleased. Je. More
by EMMERICHJS
Employees Worked With
Mike Lavin
July 28, 2019
Friendly and polite. The work was done in a timely manner. The employees were polite and friendly. My car was washed and given a very good inspection of all major componen The work was done in a timely manner. The employees were polite and friendly. My car was washed and given a very good inspection of all major components. More
by SPONHOLZ110
July 26, 2019
Regular Service Maintenance The Service is good, I only have problems with the desk workers. Have to ask for a car wash every time instead of them just doing it. The Service is good, I only have problems with the desk workers. Have to ask for a car wash every time instead of them just doing it. More
by SMCGHEE0
Employees Worked With
Express service advisor
July 15, 2019
Disapointed I had my car in for the "The Works" special, which included tire rotation. The service person came in and said they couldn't do the tires because the I had my car in for the "The Works" special, which included tire rotation. The service person came in and said they couldn't do the tires because the lug nuts had corroded from road salt and they couldn't remove them without breaking them. I was told it would be over $100 to replace the nuts. I declined. I couldn't believe that all 16 nuts would of been corroded. So because they couldn't rotate the tires they also couldn't check the brake pads either. I did get a discounted price. Anyway when I got home my husband said all they needed was some penetrating oil on and then they would come off. Well, that is exactly what happened. I took my car somewhere else and the lug nuts came off with no problem and the tires got rotated. So I was disappointed that your service people wouldn't of thought of that. Also, I'm wondering if you stopped giving the complimentary car wash, because my car didn't have any water on it and I figured you didn't do that anymore. More
by JADASCHOLZ
Employees Worked With
Terrance Anderson
July 09, 2019
First time....but Extremely Disappointed! My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side ti My truck was picked up to be serviced for an oil change, both mirrors stick, clicking in an attempt to open and a slow leak in my rear drivers side tire. Once they began work they notified me the front light on the grill was malfunctioning and they would take care of that as well. The service person also let me know they would keep the truck longer than originally expected. He also said they didn't notice a leak in their assessment and I told him there's definitely a leak in the tire because I've put air in it at least 3 times. The service person assured me they would take it apart and reseal it to make sure. At this point I'm as satisfied as I've always been because Chris M., Dick W. & Don M. have consistently made me feel like a valued customer. I was very happy when I received the call that service was completed on my truck it was being washed and returned. Let me just add, I still love my vehicle and the deal we made. I met with Dick (the best in the business) and we exchanged keys and pleasantries. Later when leaving I got to my truck and noticed the following; **While it was clean, the running boards were filthy, even dirtier than when it was picked up. There was a brown colored mud, oil or dirt all over both running boards, how it's returned dirtier is beyond me. Not the first time. **The mirror on the right still stuck and clicking as I enter the truck **I get a notification the front right tire is low on pressure now (been rotated) **The "next oil change" sticker hasn't been changed, the old one from April is still up **There are oily finger prints all over my console, also where the compartment opens. When I open the console I noticed someone clearly had rifled through it looking for something and few of my personal items were kind of all over the place. I'm not sure if the repair person needed to access my console to repair any of my issues. However, on the surface it appeared none of the single bills or the bag of change had anything missing. One of the reason's I left Cadillac was because they couldn't be trusted. So as you address the other issues please let me know if I need to be clearing every single thing out of the truck when you guys pick it up for service and if theft is a problem at Heiser as well. More
by TIM@ACESWORKS.COM
Employees Worked With
Dick, Griff and service person over the phone. Very pleased with each
June 30, 2019
Lost customer I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrat I have decided that I will no longer be getting my car serviced at your location. I am usually pretty easy going and understandable but very frustrated that last year when I got an oil change I had a free one and was told "Oh sorry, I forgot to ring it up that way. Is next time okay?" Which I said sure that's fine only to find out the rewards system has changed and that my free oil change expired. On top of that I had my passenger airbag replaced, after 5 years of waiting, only for the dash to be left with a few scratches and grease all over it. Not that upset about the little scratch or two but I would expect it to be as clean as it was before I had brought it in. The dash plate is more loose than it was before and I was told it was fine and the airbag will go off easier that way. It seems the work on my car was rushed, no one went over my vehicle's condition after the oil change or even mentioned a survey that has always been done in the past. I have always been impressed with the service and drive an extra 10 miles than if I were to take it to a different Ford dealership. I sent an email to Heiser over a week ago and have been ignored which only gives me more reason to never go back. More
by jdschumacher90
Employees Worked With
Unknown
June 27, 2019
I needed an oil change. I brought my car in for an oil change and I found the staff to be friendly, helpful and professional. The job was completed in less time than estimat I brought my car in for an oil change and I found the staff to be friendly, helpful and professional. The job was completed in less time than estimated and I was given a printout of everything that had been checked. Terrance explained everything which I really appreciated. More
by ANDER666
Employees Worked With
Terrance Anderson
