Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
1,103 Reviews of Heiser Ford Lincoln - Service Center
Sort by
September 06, 2019
Work Service Experience Ever My 2012 Ford Escape spent a total of 19 days in the service department for A/C repair. After spending $1400, it was deemed the vehicle would need a “p My 2012 Ford Escape spent a total of 19 days in the service department for A/C repair. After spending $1400, it was deemed the vehicle would need a “phase 2” repair for an additional $1600....without guaranteed success. In the mean time, our bike rack (and my husband’s bike) we subsequently broken by your employees and we were never reimbursed as promised. I was sent on my way with my broken vehicle, damaged personal property, and a $1400 repair bill with nothing to show. This was the worst customer service experience my husband and I have ever experienced and we’re both faithful Ford owners perhaps until now. More
by HMSTANGL
Verified CustomerEmployees Worked With
Multiple members of the service department
September 05, 2019
Fiesta Battery Very fast replacement of a dead battery. Out in minutes! Thank you for getting me in and out so quickly. Great waiting room as well! Very fast replacement of a dead battery. Out in minutes! Thank you for getting me in and out so quickly. Great waiting room as well! More
by douglas_ihrke
Employees Worked With
Terrance Anderson
September 03, 2019
Well done. I have nothing but good things to say about heiser fords service department I've been going to them for years and I've always got good reliable servic I have nothing but good things to say about heiser fords service department I've been going to them for years and I've always got good reliable service on my vehicles. More
by ras4925
Employees Worked With
Terrance Anderson
September 03, 2019
Top rated service I been going to heiser for about 15 years and I haven’t had but 1 issue with them. So I think that very good for all the time that I have been using t I been going to heiser for about 15 years and I haven’t had but 1 issue with them. So I think that very good for all the time that I have been using them More
by MGLORIA896
Employees Worked With
Mike Lavin
August 13, 2019
Installation of previously ordered parts Courteous and timely service. Been a customer since 2004. I will continue to use the service department for all service and repairs. Appointment sched Courteous and timely service. Been a customer since 2004. I will continue to use the service department for all service and repairs. Appointment scheduling is easy . More
by mmedcalf
Employees Worked With
Terrance Anderson
August 13, 2019
Slow The process is long. Particularly when you've mad an appointment. You are told a half hour, but rarely get out under an hour and a half. Been through The process is long. Particularly when you've mad an appointment. You are told a half hour, but rarely get out under an hour and a half. Been through this 3 times now (lease vehicle standard check-up part of the agreement) with a lease vehicle. Bring something to read or work on. Very pleasant staff, but no sense of others (customers?) time. More
by JUBOB
Employees Worked With
Don't believe Terence was the one who handled it this time. He was the previous, Terrance Anderson
August 13, 2019
honest and good service I've visited other local dealers for services and so far Heiser ford Lincoln provided better service. The only challenge was that it took to long to s I've visited other local dealers for services and so far Heiser ford Lincoln provided better service. The only challenge was that it took to long to schedule an appointment which was fustrating. More
by Paynejp25
Employees Worked With
can't remember the name
August 11, 2019
Always get an honest answer about maintenance The service team provides an honest assessment and only does the work required. They also provide options for service that must be done immediately a The service team provides an honest assessment and only does the work required. They also provide options for service that must be done immediately and what can be deferred. More
by Chris H
Employees Worked With
Terrance Anderson
August 11, 2019
Recall The service is great the people & staff are so humble & concerned about your needs. My experience was a recall, which I needed a loaner car which for The service is great the people & staff are so humble & concerned about your needs. My experience was a recall, which I needed a loaner car which ford provided the transaction was soo smooth… look bottom line I love this place & would recommend More
by TCROWDER1296
Employees Worked With
Pat Cardinal, Mike Lavin, Holly Thom, Samantha Calmes
August 07, 2019
Great service at Heiser I really like the people at Heiser from the concierge service to their service work, they never disappoint. We’ve been getting outs cars from Heiser I really like the people at Heiser from the concierge service to their service work, they never disappoint. We’ve been getting outs cars from Heiser for years. More
by MsLucy
Employees Worked With
Dick the concierge and the service people, Chris Meyer
