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1,055 Reviews of Heiser Ford Lincoln - Service Center
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May 24, 2019
Friendly, Professional, Helpful Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! Great service! Dave was awesome to work with and kept us up to date with any news regarding the service for our vehicle. Highly recommended! More
by EDUARDO.GRANJAJR
Verified CustomerEmployees Worked With
Dave Vajgrt
May 24, 2019
service It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without It went faster than what I planned for. waiting area was fine. employees were very friendly. TV was on mute which made it easy to read a book without being disturbed. More
by DCNELSON
Employees Worked With
Pat Cardinal
May 24, 2019
Excellent service Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. Every time i need service done on my vehicle i get the A-1 treatment for whatever i need done the works service is top of the line. More
by ras4925
Employees Worked With
Benjamin Kaufman
May 23, 2019
Oil Change I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a I always have a great experience at Heiser—the service reps are so respectful and helpful! The work that is done is done correctly and I never have a problem. More
by debmaejacobs
Employees Worked With
Terrance Anderson
May 23, 2019
Service Review My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsi My service was completed in a reasonable time and the cost of this service was reasonable. I would recommend Heiser to any of my friends. Tom Salzsieder More
by TSALZSIEDE
Employees Worked With
Terrance Anderson
May 23, 2019
They forgot about me. I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just g I had a 1:30 appointment for an oil change, didn't get out until 4:00. Horrible service!!! I have been a customer for a long time. Your service just gets worse. I will never be back. I have many other options for service in my area. I was going to buy a new Explorer there last year and the sales dept. screwed that up. I bought the car at another dealer. More
by JOHNDALLGOOD
Employees Worked With
Terrance Anderson
May 23, 2019
Communication? I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which s I experienced some communication miscues: Showed up at 8 am, was told my appointment was for 9 am. Presented a coupon for $49.95 oil change, which stated it included synthetic oil, then was told the final amount charged was higher because my car required synthetic oil. (I see nothing on the final invoice to indicate the coupon was applied.) I never have had either problem at other dealers in the past. Waiting area was pleasant and quiet, personnel were polite and helpful. Service adviser said he would try to work my car in sooner, due to the appointment mix-up, but it appeared he was not able to do so. I had a question about Sync I wanted to ask, but adviser was gone before I remembered it; I had been there long enough and didn't want to wait for him to be located. Young lady called to follow up on service but spoke too quickly on my voicemail for me to get her name. Had I been able to, I would have called her back to advise her about these problems. My husband was wowed the first time he brought my car here for service. I was not but am keeping an open mind for future visits. More
by linkslvr
Employees Worked With
Johnathon Owen
May 23, 2019
Great experience Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the Great service center. Will go back if needed. I came in for a recall appointment and everything went great. I stayed and waited on my vehicle and the service was just great overall. Thank you More
by diabo0111
Employees Worked With
Terrance Anderson, Jaime Flynn
May 23, 2019
Dead battery we think Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to Upon return of MKC service report did not indicate what was wrong. Just reports car was reviewed and fixed How was it fixed.??? Do I need to be concerned that car will not start again if I leave car in garage for more than 2 weeks unattended???? Please advise More
by mularski1206
Employees Worked With
Chris Meyer
May 23, 2019
Always satisfied with professionalism! I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingnes I have been a costumer for over thirty years, because of their professionalism! I’m also very impressed by their knowledge of products, and willingness to make sure of your satisfaction More
by KEVIN_JOHNSON
Employees Worked With
Tom Sobieski, Brandi Winfrey
