Heiser Ford Lincoln - Service Center

Wonderful experience! Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed Had a great experience at Heiser, Andrew the service manager, and Terry my advisor were wonderful to work with. Very polite and professional! I needed parts ordered for my Lincoln and had an appointment. The whole process was smooth and effortless. More

My go-to service provider Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle inspection, plus a car wash! More

Fantastic Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfact Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfaction. Would recommend to others. More

Quick and easy All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat me like an idiot or try to sell me things I don't need. For these reasons I will continue to come back again and again. More

Lack of communication and multiple delays in service Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (t Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (this phone call should have been to me, not from me). I was told the correct kit would be in the following week and I'd receive a phone call. After 8 days, I called and the kit had been in for a few days - no phone call to me again. Dropped car off on October 31st for what was supposed to be a 7am installation - finished by 1 pm. I called to check on the car in the early afternoon, sat on hold for over 10 minutes, and it turned out that my car had not been touched. I was told it would be done by Friday, November 1st, by 1pm, and was assured I would be called when completed. Not hearing from Heiser AGAIN, I called and the car had still not been serviced. I was not able to pick up my car until November 4th. The lack of communication at Heiser Ford is atrocious. We will never bring our 2 Fords here again. More

Poor attention to detail and fear mongering Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pu Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pulled out. Given how much you charge to change a bulb...the car should be in better condition when returned to the owner. The multi point inspections are nice but the urgency with which you sell the items on the list reeks of opportunitistic upselling. More

Very professional staff I have delt with Heiser Ford for 8 plus years, and have found them to be reputable dealership. Always helpful in every way. No pressure. I have delt with Heiser Ford for 8 plus years, and have found them to be reputable dealership. Always helpful in every way. No pressure. More

Glendale prices for south siders The work performed was excellent. I'd have to say you have top drawer mechanics. The quotation for the work was much lower than what I was charged. The work performed was excellent. I'd have to say you have top drawer mechanics. The quotation for the work was much lower than what I was charged. Installation of a new radiator is somewhat involved ,to be sure. The other work seemed inordinately expensive! I have a great mechanic, I will use him always... I realize the overhead in a facility such as Heiser is much higher, especially your "Park Avenue" address. Cheers, Christopher More

fantastic service. treats me like family. because I have purchased car and trucks from Heiser Lincoln for years and had them services there and always received great service. they are consist because I have purchased car and trucks from Heiser Lincoln for years and had them services there and always received great service. they are consistently excellent. More

Slightly disappointing Before I had my Ford see Max, I was going to Heiser Chevrolet. I miss the individual attention that I had there. I worked with one person and I always Before I had my Ford see Max, I was going to Heiser Chevrolet. I miss the individual attention that I had there. I worked with one person and I always got service immediately when I came in. The service here is erratic. I can stand around my car for five minutes with guys sitting at their counter doing whatever and never acknowledging me. I am hoping that will change with time but I’m not holding my breath. More