Heiser Ford Lincoln - Service Center

Very Good! Good service, nice agent, nice waiting area, and not too long of a wait. The price was a little high , but that's the norm for auto dealers these days Good service, nice agent, nice waiting area, and not too long of a wait. The price was a little high , but that's the norm for auto dealers these days. More

get ready to wait Long wait when dropping off truck and longer wait when picking up the truck. Also bought some touch-up paint and was told it would be in the cup holde Long wait when dropping off truck and longer wait when picking up the truck. Also bought some touch-up paint and was told it would be in the cup holder. It wasn’t, back in for another wait. Unfortunately it seems like customer service is going down hill fast at Heiser. My brother-in law goes there for service also and has experienced the same issues I have. ( not resetting computer after oil changes, long waits, etc) Might have to start driving to Boucher Ford in Thiensville if this continues. OR switch to a Chevy. More

reinvest in a new lease car Brandi was a great help in calling me prior to my lease ending and letting me know about the new cars that I might be interested in leasing. Brandi was a great help in calling me prior to my lease ending and letting me know about the new cars that I might be interested in leasing. More

car shutting down while driving This car was purchased for Heiser. In the past 2 years it has been into their service between 10-15 times for related issues with no fix only replacin This car was purchased for Heiser. In the past 2 years it has been into their service between 10-15 times for related issues with no fix only replacing failed batteries and updating the software. Chris Meyer has never called me back when promised and don Meyer seems to forget to follow up as well. I have been waiting for this issue to be resolved before I wrote this survey. I am writing this now because Don was going to call me back in a few minutes and after 3.5 hours I'm guessing he will not be calling me once again. I will say that every one is pleasant to deal with but I have to write down the facts. I hope this 18 month issue will be solved someday as well. More

Great Service! I have been servicing my fords with Heiser since 2004. I bought a 2012 fusion from Heiser and have Heiser do all the maintenance on the vehicle. I I have been servicing my fords with Heiser since 2004. I bought a 2012 fusion from Heiser and have Heiser do all the maintenance on the vehicle. I have recently bought new tires from them. I have complete confidence in the service department. They all do a great job. Most of my dealings is with Matt Pulaski and he is outstanding! Very competent and personal. I will continue to use and recommend Heiser. More

Poor customer service is the norm. The most recent visit to the service center is one of a few visit that was not completely disappointing. Most of the time the staff is aloof, unconcer The most recent visit to the service center is one of a few visit that was not completely disappointing. Most of the time the staff is aloof, unconcerned and condescending. I came in a couple of times for brakes and never got them. I took my car elsewhere to get the work done. Also I brought my car in for a oil change and when I got it back it had a oil leak from a cracked seal. I brought it in to get it fixed, they wouldn’t even address it. I took my car elsewhere to get the work done. I felt like because my car is a focus that I wasn’t as important as others. The last time I was there was probably the best visit. Service people don’t even make eye contact. More

Good,customers service first priority I been a loyalty customer for 12 years tell me all about the vehicle price Ask me about the color looking for he for four door two tail pipes I been a loyalty customer for 12 years tell me all about the vehicle price Ask me about the color looking for he for four door two tail pipes More

First class Everyone was very helpful and courteous and very friendly in every way .the work was done in a timely manner. Also Terry is a asset to the company Everyone was very helpful and courteous and very friendly in every way .the work was done in a timely manner. Also Terry is a asset to the company More

Very poor service on so-called passed testing. A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were no A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were not. They had the truck and it didn't look like they did anything to correct the issues. We have now taken the truck to the business where our friend works and he is fixing it the way it should have been in the first place. Because of the poor service we will have to pay our warranty deductible to have fixed the items that Heiser should have taken care of for us. I will never recommend this dealership to anyone. More

Condition of tires When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires we When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires were in the red. How did the condition of my tires improve in 9 months??????????????? More