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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,099 Reviews

1,099 Reviews of Heiser Ford Lincoln - Service Center

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November 24, 2019

My go-to service provider Great, reasonably priced service! Polite attendants, pleasant waiting area. Non-aggressive sales approach when I bought my car there. Thorough vehicle More

by ZALESKMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Cardinal
Nov 25, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the kind words! We are pleased to hear that you had a 5-star experience with Pat and the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 24, 2019

Fantastic Great service. Chris Meyers is excellent when it comes to customer service. Very friendly and knowledgeable people. My truck was fixed to my satisfact More

by paul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Meyer
Nov 25, 2019 -

Heiser Ford Lincoln responded

Dear Paul, Thank you for taking the time to leave us a 5-star review! We are so happy to hear that you had a great experience with Chris, Hutch, and the Heiser team. We greatly appreciate your business and hope to see you again soon. Happy driving!

November 20, 2019

Quick and easy All of the people I work with there make it a quick and painless process. I also since I don't know much about cars I appreciate that they don't treat More

by COLLEENBNOONAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terrance Anderson
Nov 21, 2019 -

Heiser Ford Lincoln responded

Dear Colleen, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you had a great experience with Heiser and our service department. Thank you for choosing Heiser and we look forward to seeing you again in the future. Happy driving!

November 19, 2019

Lack of communication and multiple delays in service Original installation date was supposed to be 10/22. I had to call to check on the status of my car only to find out that the wrong kit was ordered (t More

by laura.meigs.smith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kirk Jakovec
Nov 21, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, We are genuinely sorry you didn't receive the level of service and communication you deserve. A manager will be contacting you to learn about all of your concerns. Thank you, Heiser Ford

November 18, 2019

Poor attention to detail and fear mongering Service techs don’t put the car back the way they found it. Specifically, the trunk liner had to be moved to change a tail light bulb...it was left pu More

by RFREDIANI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Vajgrt
Nov 21, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, We are sorry you didn't receive the level of service you deserve. Can you please private message us your contact information so that we can have a manager reach out to you? Thank you, Heiser Ford

November 17, 2019

Very professional staff I have delt with Heiser Ford for 8 plus years, and have found them to be reputable dealership. Always helpful in every way. No pressure. More

by bjswild
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Cooper, Chris Meyer, Terrance Anderson, Kristina Beck
Nov 18, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for the positive feedback! We are pleased to hear that you've continued to have a great experience with the Heiser Ford Lincoln team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

November 14, 2019

Glendale prices for south siders The work performed was excellent. I'd have to say you have top drawer mechanics. The quotation for the work was much lower than what I was charged. More

by CTHOMASWOODWORKS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
“Hutch” Hutchinson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 18, 2019 -

Heiser Ford Lincoln responded

Thank you for taking the time to leave us your response to our Staff's outstanding customer service! It is great to hear that we were able to go above and beyond your expectations and really help you out! We look forward to seeing you again!

November 12, 2019

fantastic service. treats me like family. because I have purchased car and trucks from Heiser Lincoln for years and had them services there and always received great service. they are consist More

by CKAILAS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
the service dept Terry Anderson
Nov 13, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, Thank you for taking the time to leave us a 5-star review! We are thrilled to hear that you've continued to have a great experience with Heiser and our service department. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

Nov 14, 2019 -

Heiser Ford Lincoln responded

Your satisfaction means a lot to us, and we truly appreciate you choosing Heiser Ford Lincoln for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

November 12, 2019

Slightly disappointing Before I had my Ford see Max, I was going to Heiser Chevrolet. I miss the individual attention that I had there. I worked with one person and I always More

by ASCENJOE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Beats me... It’s always someone new
Nov 21, 2019 -

Heiser Ford Lincoln responded

Dear Valued Customer, We are sorry to hear that our service department isn't providing you the customer service you deserve. Can you please private message us your information so our service director can call you to get any additional feedback you may want to share. Thank you. Heiser Ford Lincoln

November 11, 2019

Pick up and drop off were delayed. Other services were good. Overall rating for heiser is very good. Sales team were courteous, friendly and attentive to my needs. Offered great assistance in helping me select More

by EOWCHT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Meyer, Brandi Winfrey
Nov 13, 2019 -

Heiser Ford Lincoln responded

Hello, we're glad our sales team was able to assist you in finding the right vehicle! We appreciate your positive comments, and we're always more than happy to help if anything comes up. Take care!

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