Heiser Ford Lincoln - Service Center

Very poor service on so-called passed testing. A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were no A certified master mechanic, friend, looked over the truck and indicated items that needed to be fixed as they were marked as working and they were not. They had the truck and it didn't look like they did anything to correct the issues. We have now taken the truck to the business where our friend works and he is fixing it the way it should have been in the first place. Because of the poor service we will have to pay our warranty deductible to have fixed the items that Heiser should have taken care of for us. I will never recommend this dealership to anyone. More

Condition of tires When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires we When I had my car in for service in Feb. on my report card all of my tires were in the yellow. in Nov. I had my car in for service all of my tires were in the red. How did the condition of my tires improve in 9 months??????????????? More

Exemplary Service I brought my car in for service as a drop off to fit in when available. My brakes were unsafe and the check engine light was lit on the dash. I antici I brought my car in for service as a drop off to fit in when available. My brakes were unsafe and the check engine light was lit on the dash. I anticipated a hefty repair bill, but was called a few days later to let me know the repairs were done and there would be no charge, since the parts were under warranty. The best part of my week! I will definitely return, even when considering a new vehicle. More

Oil Change/tire rotation I took my car in for a tire rotation and oil change. 2K later and two weeks later with very minimal communication on details on my car I finally got I took my car in for a tire rotation and oil change. 2K later and two weeks later with very minimal communication on details on my car I finally got it back. The irritating part was the lack of communication, 3 to 4 days at a time with nothing, phone calls not returned made this experience unpleasant. The extra work probably needed to be done but communication piece was my problem. More

100% Satisfied As a woman who doesn't know much about cars except for when it's "making a funny noise," in the past I've been hesitant to have my car serviced anywhe As a woman who doesn't know much about cars except for when it's "making a funny noise," in the past I've been hesitant to have my car serviced anywhere... Not so with Heiser Ford! From the receptionist to the mechanic, everyone went above and beyond my expectations. They were very helpful, informative and patient. Service was done quickly at a very reasonable cost. I left Heiser Ford feeling 100% satisfied with the service I received. More

Great service, Great people The entire staff are professional, efficient, and caring. You don't feel like you are just a number, From the moment you call or walk in the door you The entire staff are professional, efficient, and caring. You don't feel like you are just a number, From the moment you call or walk in the door you can see and feel their passion for customer satisfaction. More

Terry is the Best As always Terry got me in quickly and took care of exactly what I needed. He always has a smile on his face and is willing to do whatever I need in a As always Terry got me in quickly and took care of exactly what I needed. He always has a smile on his face and is willing to do whatever I need in a timely fashion. More

Wonderful! I recently moved to the area and had trouble with the heat shield on my Escape. It was scary to need immediate service and not have a familiar mechan I recently moved to the area and had trouble with the heat shield on my Escape. It was scary to need immediate service and not have a familiar mechanic or dealership. I drove into Heiser Ford Service shortly before they were closing and they fixed the problem right away. Their customer service was excellent and I have since returned for a routine oil change. Again, they were polite and professional. How reassuring! More

I always have a great experience going to Heiser I have been in Love with my Ford Fusion from day one. This is my second vehicle that I have purchased at Heiser Ford. I went back to the same Great Sa I have been in Love with my Ford Fusion from day one. This is my second vehicle that I have purchased at Heiser Ford. I went back to the same Great Salesperson and got another great deal. It never felt like they were just selling me a car. They wanted to know my needs and what would be the perfect fit for me. I was so impressed the first time that I had no doubt that when I was ready for another vehicle that I would definitely be going back to Heiser. I've taken one of my best friends and a family member to this dealership and they in turn purchased vehicles that they were very pleased with. I continue to recommend them to anyone that I know who is looking to buy a vehicle. For me they really are more than just a dealership, they are people that I really feel and believe that care about their customers and try to make your buying experience as pleasant as possible. As long as they continue the great service I'll keep going back and recommending them. More

Alternator issue Had car towed to Heiser, Service dept was super busy. Terry explained that my car would be checked out Thurs or Fri. Received a call Thurs that it w Had car towed to Heiser, Service dept was super busy. Terry explained that my car would be checked out Thurs or Fri. Received a call Thurs that it was the alternator needed to be replaced. I was able to pick up my car on Fri. I thank Terry and the mechanic for the good and fast job that was done. I trust Heiser Ford. More