Heiser Ford Lincoln - Service Center

Great service and saved me money Great service and saved me money. The Service associate was very helpful and explained everything very well. This was my first service experience at H Great service and saved me money. The Service associate was very helpful and explained everything very well. This was my first service experience at Heiser and I was pleased and had a very positive experience. I will return More

Oil change The staff from the service technician to the ladies behind the counter were friendly and welcomed me with a smile on there face. I loved the detail an The staff from the service technician to the ladies behind the counter were friendly and welcomed me with a smile on there face. I loved the detail and love they gave to my vehicle (it was washed and detailed:-) More

Very unprofessional I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting I wasn't kept informed about progress. I called several times call was never returned. I was told my car was at the body all along it had been sitting at ford. I was without my car for almost two months. I wouldn't have known my car was finished had l not complained to my insurance company. More

Very Costly Repairs' Parts To Labor Ratio> Expensive!! Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttl Length Of 4Days To Have Work Accomplished Seemed Alittle Overwhelming. No Loaner Car Available. Diagnostic Testing Extremely Costly! Courtesy Shuttle Proved Very Necessary; Drivers Were Very Kind. Car Wash Ended Up Scratching Back Left Light Area. Need To Have Further Issues Addressed; Hesitate To Make Next Appointment. Take Care; Je. More

Late service We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and We scheduled the service ahead of time online. We dropped the car off the night before. We called the dealership about 3pm to find out the status and were told the oil change should be done "a little after 4pm". We arrived at 4:10pm and were told it would be only 10-20 more minutes. Finally, at about 5pm we asked about the status and 5 minutes later the service adviser, Rob Jarecki, shows up with an explanation that they were busy and offered a discount on some future service need that he provided a quote sheet for ----- WHY does the dealership take appointments if you don't intend to honor the commitment time for work completion? This is not the only time this has occurred. We were not provided the usual multi colored check list of the status of all the points that your (The Works) advertised service includes. Have you changed the process? It leaves me with the opinion that, with the service adviser's statement of "we are busy", that you probably did not do the status checks I paid for. Very disappointed on this visit. Bruce Cole More

Regular Oil Change I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to I don't have any serious complaints. The wait to check in was longer than expected; only 2 workers available to assist the customers. Heiser use to place a sticker on the front glass when it's time to bring the car in for oil change. The last 2 times, this has not been done. This is the first time since December (5 months) I took the car in. The service person that waited on me said my tires did not need to be rotated; not enough mileage. I was under the impression this was to be done each time the vehicle was taken in for oil change. No major complaints with service or personnel. More