Heiser Ford Lincoln - Service Center

Twice when the cat brought in for service Heiser performed services which were not authorized, then tried to charge me for them. I may be elderly but I’m not stupid. Won’t bring my car back here a performed services which were not authorized, then tried to charge me for them. I may be elderly but I’m not stupid. Won’t bring my car back here again. 95 and still kicking… More

I didn't like how my floor mats was left really dirty. I had to spend money to clean them. I had to spend money to clean them. More

Fast, kind, informative. Just what you would want in a dealer service center. Great thanks Just what you would want in a dealer service center. Great thanks More

Never calls back, was told 6 hours on a job it turned into two and a half days. Was told about a day on the next job, turned into two and a half. Left four messages, received zero call backs, found out t into two and a half days. Was told about a day on the next job, turned into two and a half. Left four messages, received zero call backs, found out the work was complete when I called on my own at the end of business. It's dubious whether any work got done. More

I was told I would be getting a call back from the manager and both service advisors. I have received nothing. I call the service manager and left a voice mail but he has still not returned my call. I manager and both service advisors. I have received nothing. I call the service manager and left a voice mail but he has still not returned my call. If you are not going to call me at all then just say so. Don't lie and say you will. Horrible business practices. More

Great, helpful service. Very courteous staff who go the extra mile. Got me in right away and fixed my tire so I could get on the road again. Very courteous staff who go the extra mile. Got me in right away and fixed my tire so I could get on the road again. More

Great Service! They did the work at my home with the on-road service mobile which was very convenient. They did the work at my home with the on-road service mobile which was very convenient. More

I had them look over my 10 yr old car because I was giving it to my granddaughter. They took great care in making sure everything was working correctly. giving it to my granddaughter. They took great care in making sure everything was working correctly. More

I was very dissatisfied with my last visit to Heiser Ford. I took my car in for a recall and they didn't fix the recall and some how my steering wheel was damaged. On top of that the manager denied it e Ford. I took my car in for a recall and they didn't fix the recall and some how my steering wheel was damaged. On top of that the manager denied it even happened while the car was in there possession. More

The company takes quality of workmanship and attention to detail and put it at the forefront of everything they try to do detail and put it at the forefront of everything they try to do More