Heiser Ford Lincoln - Service Center

Heiser Ford is one of the better companies that I’ve worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, i worked with. Give them a try for yourself, every one is looking for what works best for them, from a company, find the one that works best for you, it might be Heiser. More

I am a loyal Heiser customer for vehicles and service because the service is excellent and consistent. because the service is excellent and consistent. More

Phil is a great service advisor he kept me updated and was very responsive and helpful. was very responsive and helpful. More

Very nice dealership, workers are very helpful. Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me Overall had a great time there while my car was getting work done. The advisors informed me about the Ford points on my account - ended up saving me LOTS of money!!! Who doesn’t love that!?? More

Heiser Ford is a great place with great customer service. And they care about your car too And they care about your car too More

Great staff, great prices, great experience. Never had a better experience since i've bought my vehicle Never had a better experience since i've bought my vehicle More

Phil was an excellent service advisor. He kept me up to date about everything and was very helpful He kept me up to date about everything and was very helpful More

I had a great experience bringing my car in to have work done it was very easy and time efficient. done it was very easy and time efficient. More

Very easy and quick. Super friendly Very accommodating I would recommend Heiser to anyone I know Super friendly Very accommodating I would recommend Heiser to anyone I know More

There is no follow up with questions, warranties, or orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for th orders. In 1/7/25 I had an oil change at that time Heiser (Ellie) called me to say I had a possible oil leak and the hose to my reservoir for the windshield wiper fluid was clod (which is something I requested they check for me) and it cost me $160+ to diagnose. I asked to check my extended warranty for coverage and to this day 3/13/25 I have not heard back. I have called several times and when I began to indicate how the service was not satisfactory she would make excuses and when I asked for Dave Lopez, the manager she would put me on hold and return telling her is not available. I’ve requested a return call and have not received one to date. I failed to mentioned that while doing my oil change she indicated that the techs told her they could not do a tire rotation because my lug nuts were old so agreed to have them changed. Later to find out there was probably nothing wrong with them. Please note I still have not paid for them because no one has bothered to request payment from me. I have been a customer of Heiser since 1998 and have purchased my children’s first cars from Heiser and to date they are still customers. Heiser used to be 10 out of 10 with providing good customer service. Today I will give them a 2. I know I have to follow up again to gave my SUV serviced but I dreading the next experience. More