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Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,038 Reviews

1,038 Reviews of Heiser Ford Lincoln - Service Center

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November 20, 2024

Paid for engine diagnostic. Results need new spark plugs. Paid for new spark plugs service. Results engine light came back on. Paid for more service fuel sensor.. Had slow More

by DAVISPE2063
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Had a great experience and would love to come back for service or a new vehicle More

by Hollyrherbst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 15, 2024 -

Heiser Ford Lincoln responded

Holly, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 09, 2024

This dealership has lost my trust. My car was not serviced properly. No one has contacted me about a new tire that I need. More

by VONLIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tony Perkins
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2024 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 07, 2024

Because they disable automation and sensors their triage and troubleshooting won't match the customer experience - as a result they weren't able to replicate the Check Engine light that I easily could (it t More

by ReV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Nov 10, 2024 -

Heiser Ford Lincoln responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 05, 2024

To Alex, Thank you dearly, I appreciate the service provided on my behalf. Many more years to come! Respectfully, Nina W. More

by Nina W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2024 -

Heiser Ford Lincoln responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 03, 2024

I really enjoy this dealership. They are easy to schesule with and helpful. I recently learned they jave pick up and mobile services too. More

by LOUISA.EASTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Villa
4.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 03, 2024

The sales and service department are both doing a great job. The service department will pick up and deliver your vehicle. They will even come out to your house or job nd work on it there. The sales proces More

by M.L.WEMMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Perkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chad Formico
5.0
This rating includes all reviews, with more weight given to recent reviews.
Devin Spielman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bassim Farhoud
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

November 01, 2024

Friendly but my appointment day was put off to the next day without my notification on this also no rentals or loaner cars were available More

by jlgreer51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Serak
4.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Wemmer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The driver was super friendly
Nov 04, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing your thoughts about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 29, 2024

This dealership is very quality oriented very satisfied with how quick they got my vehicle repaired, vehicle was returned cleaner than I left it! More

by NIC.KNUTH77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Serak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Derrick Bey
Oct 29, 2024 -

Heiser Ford Lincoln responded

Thanks for sharing about your experience with Heiser Ford Lincoln. We appreciate your business and hope to see you again soon! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

October 24, 2024

Derek was very nice and knowledgeable and informative. good service even put air in my tire More

by PROBERTSON4030
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Bey
Oct 24, 2024 -

Heiser Ford Lincoln responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Today’s your Day Michael Wemmer Service Manager 414-247-8850 michael.Wemmer@heiser.com

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