Back

Heiser Ford Lincoln - Service Center

Glendale, WI

4.0
1,108 Reviews

1,108 Reviews of Heiser Ford Lincoln - Service Center

Sort by
April 23, 2025

Delivered the services that was promised. I would definitely recommend to friends and family.. I will definitely return if I need any other services. More

by Pamela120
Recommend Dealer
Yes
Employees Worked With
Dave.
Apr 23, 2025 -

Heiser Ford Lincoln responded

Dear Pamela, We are so glad to hear this! We greatly appreciate your business and want to thank you for recommending us. We look forward to making your return another 5 star experience.

April 22, 2025

I only needed a headlight bulb and felt like I shoul have been in and out, and I was. ?? More

by SCUTERBOY
Recommend Dealer
Yes
Apr 22, 2025 -

Heiser Ford Lincoln responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Heiser Ford Lincoln. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 20, 2025

Very courteous and processional. Service was scheduled promptly. (Could have had my car washed though ) More

by aggies.stuff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Stam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 20, 2025 -

Heiser Ford Lincoln responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Heiser Ford Lincoln! Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 19, 2025

Very Curtis,got me in on time of my appointment time,had me out in plenty of time to get my other appt More

by ROSEMARY.PUPS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Stam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 19, 2025 -

Heiser Ford Lincoln responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Heiser Ford Lincoln to be a positive one. Please don't hesitate to reach out if you need anything else. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 19, 2025

Really pleased overall with the service experience. Service advisors are attentive and communicative, and the service technicians seem to be the best in the area based on going to just about every Ford More

by Bill R
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryce Harlow
Apr 19, 2025 -

Heiser Ford Lincoln responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Heiser Ford Lincoln, we look forward to having you as a valued customer for many years to come! Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 12, 2025

My service experience was very poor. Twice Heiser ordered the wrong part. One of the associates hung up on my wife when she called. A third time they were scheduled to pick up my car More

by Jfitzsimmons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ellianna Haliga
2.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Smith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2025 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss this matter in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 08, 2025

Took two weeks to do a repair that should have only taken 1 or 2 days. Very little communication during the process. Also found my truck unlocked in the lot on a Wednesday night and left a message with the m More

by BORYSMEQUON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Devin Spielman
2.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Ford Lincoln responded

Providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention. If you'd be willing to give us some more details, please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 08, 2025

Thank you to service mgr Dave and the body shop and Gary the rental car mgr More

by KFOWLER6160
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave in service at Glendale
Apr 08, 2025 -

Heiser Ford Lincoln responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 07, 2025

Regarding transmission inspection. The inspection/invoice literally listed exactly what I told service, nearly verbatim. “Verified customers concern”. So to regurgitate what I told ser More

by JLK0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ellianna Haliga
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Heiser Ford Lincoln responded

We're sorry to hear about your experience, Jerry, and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out. David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

April 07, 2025

Phil got me in and out quickly and kept up with me and 5 other people in the waiting room. Would recommend going there for your maintenance More

by benji599
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Philip Stam
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2025 -

Heiser Ford Lincoln responded

Thank you for choosing Heiser Ford Lincoln. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Today’s your Day David Lopez Service Manager (414) 247-8850 david.lopez@heiser.com

1
...