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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,382 Reviews
Call Service Center (414) 327-2300

1,382 Reviews of Heiser Chevrolet - Service Center

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April 04, 2024

I had appointment scheduled maintenance and advise that all the things I needed to be completed wasn't going get done that day. They were able to complete 1 of the jobs and that was done sloppy after hav More

by courtneydavis120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Report | Print
Apr 05, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

Apr 05, 2024 -

courtneydavis120 responded

My username, is under a different email address that you all have in your system. I was there for service on 3/21/24, my appointment was schedule for 2:30pm. I just left you a voicemail with my name and number for you reach me.

April 03, 2024

Everything was perfect. Fast and friendly Megan was helpful and the service was complete within the time promised More

by AKLYNCH33
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Apr 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 03, 2024

Dropped truck off early and work was completed before my appointment time. Service was better than in the past. More

by djredel1
Recommend Dealer
Yes
Report | Print
Apr 05, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

April 02, 2024

Everything was great. Easy to schedule, easy to pull in easy to drop off and easy to relax while being serviced. More

by Happy Equinox Driver
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Apr 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

April 01, 2024

Personnel was friendly. Service was prompt. The shuttle service was an unexpected and appreciated bonus. More

by JANEACTII
Recommend Dealer
Yes
Employees Worked With
Nicole Darling, Nicole Darling
Report | Print
Apr 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 31, 2024

The service department has gone downhill over the past 5 years. Never cared for the sales department and now they have a service department to match. More

by BRIAN
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Maureen Ferguson-Calmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Megan Shulta, Cindy Robinson
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Apr 05, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

March 30, 2024

Routine first check - tire rotation - quick visit. Comfortable waiting room, I am loving my BOLT. More

by Martha Berger
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Apr 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

March 27, 2024

They were able to do the oil change, and put a plug in the tire that had a slow leak, and rotated the tires I do have the extended warranty on the car I assumed plugging the tire was under the warranty, b More

by cakes1064
Recommend Dealer
Yes
Employees Worked With
Nicole Darling, Nicole Darling
Report | Print
Mar 29, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

March 26, 2024

The service department has been a mess, lots of mistakes . No longer trust going there , but nicole was great More

by DANSUe
Recommend Dealer
No
Employees Worked With
Nicole Darling, Nicole Darling
Report | Print
Mar 29, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

March 25, 2024

Perfect everything got taken care of as I wanted it and in a very timely manner More

by mschneller92
Recommend Dealer
Yes
Employees Worked With
ASA McDaniels
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Mar 25, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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