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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,358 Reviews

1,358 Reviews of Heiser Chevrolet - Service Center

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February 22, 2025

Nobody checked the voicemail on the date I was scheduled for service. The check engine light went off on my truck and I didn’t come in after all. There was nobody that answered the phone and apparently nobo More

by SANDYDYKSTRA
Recommend Dealer
Yes
Employees Worked With
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

This dealership made everything easy and took care of it in a timely manner! Yay More

by Fin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Myzska
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 21, 2025

They did good work it was very fast. They kept me informed. Thank you very much More

by oosie1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amy Elertson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
February 19, 2025

I believe something was taken from my vehicle after I had drop my vehicle off noticed something was missing two days later after my vehicle was service More

by Allwayscaringcaregivers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Myzska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, Thank you for bringing this to our attention. Your feedback has been sent to the appropriate management. We'd love the opportunity to discuss this further and clear up any issues if we can. Please contact us directly and let us know the best way to contact you. We will reach out. Matt Myszka Service Manager 414-328-2447 matthew.myszka@heiser.com

February 16, 2025

The employees are very helpful and accommodating. The part I needed was ordered, received, and my car was ready the next day. More

by Jim L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alex Modrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Breanna Barrett
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet responded

Dear Jim, We are so glad you had a positive experience at Heiser Chevrolet. Thank you for your 5 star review and business. We look forward to assisting you with any of your future service needs!

February 15, 2025

They work very hard to maintain a positive reputation . Clean shop and polite helpful staff. More

by wraithmotor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet responded

Thank you for your review! We appreciate your business. We look forward to assisting you with any of your future service needs!

February 14, 2025

Came in to schedule a recall and had no problem. Appointment went well.waited for my car. Was done on one hour. More

by Papacarl7
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet responded

Dear Valued Customer, We are so glad you had a quick and positive experience with Heiser Chevrolet. Thank you for your business.

February 13, 2025

Customer service was fantastic…. .could not asks for more……did a great job on can …was so nice one of your . Associates vacuum the front mats of the’ car dr really appreciated …thank More

by PATBARBERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Johnathan Leiser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeffrey Brister
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 21, 2025 -

Heiser Chevrolet responded

Hello! We are so glad you had a positive experience at Heiser Chevrolet. We appreciate your business and look forward to assisting you in the future!

February 13, 2025

I spent over $800 and my truck isn't fixed. They didn't want to listen about refunding part of my labor that didn't work. Not very pleased, plus 6 times needed to go to shop is a lot of my More

by scottmosser
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas England
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Myzska
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Heiser Chevrolet responded

Dear Scott Mosser, Thank you for letting us know what happened during your service visit. We're sorry that you are not pleased with your experience at Heiser Chevrolet. We never want customers to feel like their time was wasted. I have sent your feedback to the appropriate management. We would love the opportunity to discuss your visit further and make this right. Please, if you could, contact us directly and let us know the best way to contact you and we will reach out. Brian Crandall Sales Director / General Manager bcrandall@heiser.com

February 11, 2025

I had a good experience. Everything was explained and I was kept informed of progress. More

by john.mccarty
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.