Heiser Chevrolet - Service Center

Brought in our work van for 3rd attempt at fixing a sensor. Appointment was on Monday. By Wednesday I had not heard anything and called the service department. On Wednesday it took for me calling from sensor. Appointment was on Monday. By Wednesday I had not heard anything and called the service department. On Wednesday it took for me calling from 8am until 3pm to get told the van hadn’t even been looked at until Wednesday afternoon. My appointment was for Monday. When asked why it hadn’t been looked at “we’re busy” was the generic response. I left voicemails on the service managers voicemail, the dealership general manager, as well as several verbal messages with people who answered the phone in the service department but couldn’t provide an answer. Very unprofessional and will definitely NOT be back… More

The service department staff, front desk and Chuck and the mechanics took great care of me and my 1999 Chevy Astro Hightop with top notch care, to the Nines, (or should I say 1999s!) the mechanics took great care of me and my 1999 Chevy Astro Hightop with top notch care, to the Nines, (or should I say 1999s!) More

Love the people at this dealership. Everyone is friendly and helpful. From service to parts to sales everyone is there to help. Everyone is friendly and helpful. From service to parts to sales everyone is there to help. More

Everyone treats the client very well. Especially in service Dept. and the Finance Office. Brad & Brian are awesome Especially in service Dept. and the Finance Office. Brad & Brian are awesome More

Salesman Steven Shelton was very helpful in helping me the truck I was looking for. Service department very professional and knowledgeable the truck I was looking for. Service department very professional and knowledgeable More

Nicole this well with this follow up maintenance. Charles ( Chuck) did not Provide courtesy call even after I left a voice mail for him to update me on the service visit on 8/5/24 that parts needed t Charles ( Chuck) did not Provide courtesy call even after I left a voice mail for him to update me on the service visit on 8/5/24 that parts needed to get ordered an that my vehicle was going to be kept overnight to 8/6/24. This is my only vehicle and this was a huge inconvenience. I will try to establish services with another agency. I use to feel confident that my car would get the best care/ customer service being that I purchased my vehicle from this dealership. More

Very accommodating dealer! We are not from the local area so it took time to arrange our sale and delivery. Thanks for working with us to purchase our dream vehicle! We are not from the local area so it took time to arrange our sale and delivery. Thanks for working with us to purchase our dream vehicle! More

Will never return to this service center, NEVER! !!!!! Very poor service, poor quality , spent $5,000 and still have problems!!!!! !!!!! Very poor service, poor quality , spent $5,000 and still have problems!!!!! More

Great service at a great price. My service advisor was top notch and very helpful My service advisor was top notch and very helpful More

Went in for an oil change, tire rotation and safety check. Oil change and tire rotation went fine, However, they did not give me the maintenance/safety report (second time in a row) and they did not ad check. Oil change and tire rotation went fine, However, they did not give me the maintenance/safety report (second time in a row) and they did not advise me that the front brakes were low...I would have thought that this would be caught during their maintenance/safety inspection. Especially, when they are rotating the tires! Within two weeks of being there i was taking my vehicle in (elsewhere) because I heard a chirping. I never would have thought that they would miss this or fail to tell me if they did see this More