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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,382 Reviews

1,382 Reviews of Heiser Chevrolet - Service Center

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September 19, 2024

Great service and I’ll make sure and always bring it back to the same location More

by darryl.jamison
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Modrell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling, Johnathan Leiser, Andrew Stolpman
Sep 20, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 18, 2024

No service was performed. If they did not want to service the car they should have told me up front. More

by JDOHERTY3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Johnathan Leiser, Andrew Stolpman
Sep 18, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

September 18, 2024

Service was great. I had a tire emergency and they fixed it right up and had me out in no time. The office staff was wonderful as well More

by Superstacy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy, Nicole Darling, Chuck Konzen
Sep 20, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 09, 2024

I was very impressed with the professionalism Heiser has to offer. I was also impressed with the time it took to repair my vehicle. More

by jimmym1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Arndt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 06, 2024

Very good service nice staff and quick service waiting times are great thank you a pleasure More

by melayaclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling, Johnathan Leiser
Sep 06, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 05, 2024

Helpful showing something’s on my car I did not know how to use very helpful More

by avillafuentes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
Sep 06, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 05, 2024

Heiser chevy offers excellent service, knowledgeable staff, fair pricing, and a seamless car-buying experience. Highly recommend!! More

by omega_delarosa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brad Sterling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Taft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steven Shelton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy
Sep 06, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

September 04, 2024

I did this already can’t remember what I wrote it was excellent as was my service and customer support at Heiser Chevrolet More

by blestnfavored
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lucas England
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling, Johnathan Leiser
Sep 06, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

August 31, 2024

We have had our chevy hhr in for the same problem 3 times. Today the car doesn't start again after we have only had it back for 2 days and they had it for 7 days. Same problem, no solution. We paid 900 More

by Tonicarp58
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Darling
Sep 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Chuck Konzen by phone 414-328-2447 or by email at charles.konzen@heiser.com so we can better understand what happened during your experience.

August 28, 2024

Rude customer service from the service department. The appointments do not match the actual availability for service and no one calls to tell you they need to reschedule. Poor communication on status More

by deeworld23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nicole Darling, Chuck Konzen
Sep 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our Service Manager Chuck Konzen by phone 414-328-2447 or by email at charles.konzen@heiser.com so we can better understand what happened during your experience.

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