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Heiser Chevrolet - Service Center

West Allis, WI

3.9
1,382 Reviews

1,382 Reviews of Heiser Chevrolet - Service Center

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October 16, 2024

The service staff was unprofessional he did not call me back or answer any of my calls for almost a week in regards to my vehicle. He kept giving me the runaround and in the end when I asked them to tell m More

by Chad Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joseph Vicari III
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Oct 16, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

October 15, 2024

Very efficient. Got me in and out quickly for the required service. Also got me estimates on some collision repairs too. Pleasant employees. Plus it was my 1st o More

by brown_thomas76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 14, 2024

Nicole was extremely helpful and kept me up to date on all my repairs and the technician working on wasn't bad looking either. More

by Miwolverines88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
Oct 16, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 13, 2024

For one thing that had me come near and get my car fixed. And it wasn't done and the second thing. When they fixed my dash, they didn't put all the wires back in position like they were that upset me More

by bmaurice76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alex Modrell
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2024 -

Heiser Chevrolet responded

If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Chuck Konzen Service Manager 414-328-2447 charles.konzen@heiser.com

October 10, 2024

Whenever I bring my truck into the service center, they take good care of me. Everything is fixed. Great job. More

by Grizz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maureen Ferguson-Calmes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brad Sterling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Oct 11, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 09, 2024

Service center work was quick and accurate for the oil change I needed done. Great service. More

by Jon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Konzen
Oct 10, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 08, 2024

Andrew take great care of me and my Avalon! The car turned out awesome and he kept me informed through the process. More

by TOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Schallitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Arndt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Vicari III
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy, Chuck Konzen
Oct 10, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 08, 2024

I have bought 2 cars from Heiser, recommended my sister and nephew, who both have bought cars. I will never buy a car from here again. This last visit just left a sour taste in me mouth. I took my car in b More

by tikiyawilkerson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lucas England
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for taking the time to complete a review. I want to assure you that this does not align with our company standards or expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Brian Crandall by email at bcrandall@heiser.com so we can better understand what happened during your experience.

October 07, 2024

Everyone I've had contact or dealings with have been just super. I would definitely recommend Heiser to my friends and family. More

by kirbyfan62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicole Darling
Oct 10, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

October 04, 2024

Took my car in for routine maintenance, they started working on it immediately and finished it while I waited. More

by jeff.warzinski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
Oct 07, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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