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1,352 Reviews of Heiser Chevrolet - Service Center
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March 03, 2025
BEWARE Will never trust this dealer after their service dept failed to perform all service work claimed on the work order and final invoice. It is frustrating when you can no longer be sure your oil was ch dept failed to perform all service work claimed on the work order and final invoice. It is frustrating when you can no longer be sure your oil was changed, your spark plugs replaced, your tires rotated or any other work you pay for was completed as billed when you pick up your vehicle unless you have some way to actually verify the work was completed. This appears to be a systemic problem with this dealer as one service tech explained to me that he checks for some things he can verify and sends the vehicle back to service a second time before telling the customer they are finished. This was not my first experience with thinking they had not done what they claimed, just the first time I could actually prove it as I had used a permanent marker before service. Yes, they comped me, but that hardly restores trust that any work they claim is done, was done, if I cannot verify everything myself. More
by loki1951
Verified Customer
February 26, 2025
Service was excellent however I believe someone took something that was in my glove department because after i came to get my vehicle not noticing it after few days later by checking it it was missing i something that was in my glove department because after i came to get my vehicle not noticing it after few days later by checking it it was missing it’s unfortunate that someone would do such a thing More
by Allwayscaringcaregivers
Employees Worked With
February 25, 2025
Jeff was so helpful even though I came close to closing. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process. He was able to help fix our issue and explain everything that I needed to have done and the cost. Jeff kept me informed throughout the whole process.. If I ever need anything I will be back. More
by tammy.carson2009
February 25, 2025
My rep took the time to hear out an issue that I had at my previous visit. He listened, apologized for the inconvenience and made it up to me at my present visit. my previous visit. He listened, apologized for the inconvenience and made it up to me at my present visit. More
by lerringilbert
February 22, 2025
Nobody checked the voicemail on the date I was scheduled for service. The check engine light went off on my truck and I didn’t come in after all. There was nobody that answered the phone and apparently nobo for service. The check engine light went off on my truck and I didn’t come in after all. There was nobody that answered the phone and apparently nobody that checked voicemail either. More
by SANDYDYKSTRA
Employees Worked With
February 21, 2025
This dealership made everything easy and took care of it in a timely manner! Yay in a timely manner! Yay More
by Fin
Employees Worked With
February 21, 2025
They did good work it was very fast. They kept me informed. Thank you very much They kept me informed. Thank you very much More
by oosie1997
February 19, 2025
I believe something was taken from my vehicle after I had drop my vehicle off noticed something was missing two days later after my vehicle was service drop my vehicle off noticed something was missing two days later after my vehicle was service More
by Allwayscaringcaregivers
Employees Worked With
February 16, 2025
The employees are very helpful and accommodating. The part I needed was ordered, received, and my car was ready the next day. The part I needed was ordered, received, and my car was ready the next day. More
by Jim L.
February 15, 2025
They work very hard to maintain a positive reputation . Clean shop and polite helpful staff. Clean shop and polite helpful staff. More
by wraithmotor
