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Heiser Chevrolet of West Bend
West Bend, WI
1,499 Reviews
With hundreds of vehicles at Heiser Chevrolet Of West Bend, WI, we will be sure to put you into the car or SUV that's right for you. Our hassle-free Internet shopping experience is second to none and provides the opportunity to peruse our inventory at leisure. Our staff always welcomes your phone call or visit our dealership; we are conveniently located less than a minute from Aibecker County Park. Give us a call at (877) 228-7492 and we will help you learn more about the services that we provide: from sales and accessories to routine maintenance to tires to repairs and more.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
By Type
Showing 1,499 reviews
May 23, 2019
Awesome job! The service dept. crew (Chad) did an awesome job on replacing all four tires, OC job and wiper replacement. They also did a fantastic job of washing a The service dept. crew (Chad) did an awesome job on replacing all four tires, OC job and wiper replacement. They also did a fantastic job of washing and vacuuming out the interior of the car. I have one small suggestion going forward. I would have appreciated an offer and/or explanation of the bill/invoice and for the new tire warranty, etc., at the end of my wait. Otherwise, you have a great service department. More
by John
Verified CustomerEmployees Worked With
Nathan Heimerl
May 23, 2019
Inconvenienced I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in th I set up an oil change for a Saturday and was able to drop off my car before service closed Friday and turn over my keys instead of putting them in the drop box. I wish I would have been able to put them in the drop box. They took my keys and asked me if I would be picking my car up by noon the next day, I said it would be more like 2:00 so I was told to pick up my keys at the front desk. When I came the next day at 2:00 my keys were not ready and the receptionist checked to see what was going on. Apparently my car was put in as a Monday pick up. Wouldn't have been a big deal if I could have gotten a loaner but the receptionist checked with the GM and came back to tell me that there was no loaner and I could drop my car back off Monday for a free oil change. I schedule my services on a Saturday for a reason so that was a major inconvenience. I eventually said I would be there after work Monday. I called back a bit later to ask if I could drop off Monday and get a loaner until the next day. I was told that the Service Manager would call me Monday to work things out. I'm was a little upset that everything went through the receptionist up to this point, the GM didn't even bother to come out and offer any sort of resolution. I wouldn't even be writing a bad review if things would have been taken care of at that time. Anyways, come Monday I got a call was offered a loaner and free oil change. Great. Came to drop off my Chevy Traverse and was given a Chevy Trax as a loaner. It's great that I got a loaner but come on, I drop off a family sized vehicle and was given a Trax? Another inconvenience. The service area was very apologetic for everything and I understand things can happen but again it really upset me that things weren't taken care of Saturday when I came in for pick up and I had to be upset the rest of the weekend. I will continue to bring my Traverse to you guys because of the normal convenience of having it serviced by appointment on a Saturday but will not go out of my way to recommend anyone to come to you. More
by Inconvenienced
Employees Worked With
Unknown
May 23, 2019
Awesome Experience I had a great experience working with everyone at Heiser. They met all of my needs and were great to work with. I would highly recommend their dealers I had a great experience working with everyone at Heiser. They met all of my needs and were great to work with. I would highly recommend their dealership to anyone looing for a car. More
by Dano
Employees Worked With
Sherry Konek, Mathias "Taz" Derksen, Bob Felder
May 23, 2019
Chad Breiger the best sales person you have met. he Will to anything in his power to get you a good and faur sale price. The service department is providing great service and helpful tips as well. C he Will to anything in his power to get you a good and faur sale price. The service department is providing great service and helpful tips as well. Cedar makes you feel at home.. More
by Isaac G.
May 11, 2019
Best guy ever Really helpful and respectful, I’ll recomended to any of my friends, and if I have to buy a car later I’ll definitely will get him to help me Really helpful and respectful, I’ll recomended to any of my friends, and if I have to buy a car later I’ll definitely will get him to help me More
by ErnestoL10
Employees Worked With
April 11, 2019
Very Pleasant Sales Experience We were treated with the utmost respect, kindness, and courtesy since we walked through the doors. I had my 17 month old daughter and they were very p We were treated with the utmost respect, kindness, and courtesy since we walked through the doors. I had my 17 month old daughter and they were very patient with her. They had a toy room which worked great to entertain both my children. Glen, who took care us, was never pushy or tried to steer us in any way which was very refreshing; my experiences with dealerships in the past is that of feeling pestered. Everyone was very patient with us, we started the transaction late in the day and everyone kept their easy going treatment. Altogether it was a wonderful experience for us. I'd purchase a vehicle from them in the future. More
by Liza S.
Employees Worked With
Joe Vicari Jr., Glen Gierach
April 06, 2019
Always professional and knowledgeable. This was the first experience that I had with Sherry and found her to be very knowledgeable. Whenever I have stopped in with questions, she always ha This was the first experience that I had with Sherry and found her to be very knowledgeable. Whenever I have stopped in with questions, she always had time for me. More
by Bob's Silverado
Employees Worked With
Sherry Konek
April 05, 2019
Chad Braeger will make your day. After seeking a car for two weeks and going to several dealerships who presented lemon cars and with hiked prices. I found a nice chevy. My salesman After seeking a car for two weeks and going to several dealerships who presented lemon cars and with hiked prices. I found a nice chevy. My salesman was chad who went to great lengths to make sure we are satisfied . Thanks to chad we were able to drive a new car same day within couple hours. We are very pleased with the car abd warm treatment from chad and all sales department. More
by Isaac G.
Employees Worked With
Chad Braeger
April 04, 2019
Extremely satisfied with our sales experience Cesar was down to earth and completely personable, he made the complete experience enjoyable ..will definitely reccomend the dealership and Cesar to a Cesar was down to earth and completely personable, he made the complete experience enjoyable ..will definitely reccomend the dealership and Cesar to all our friends More
by Debbim
Employees Worked With
Other Employees :
Rick Nelson, Gary Marcouiller, Joe Vicari Jr., Sherry Konek, Glen Gierach, Bob Felder
March 27, 2019
Purchasing my new car Amzing service! Thank you again. I would recommend this dealership and cars salesman to anyone that is in the market and looking for a new or used veh Amzing service! Thank you again. I would recommend this dealership and cars salesman to anyone that is in the market and looking for a new or used vehicle. More
by Davidmeyers117
Employees Worked With
Glen Gierach
