Heiser Chevrolet of West Bend

Great salesman Very friendly salesman and willing to take time out to go through the extras on our vehicle. At closing he linked our phones to the car and was happy Very friendly salesman and willing to take time out to go through the extras on our vehicle. At closing he linked our phones to the car and was happy to help us with whatever we need. More

New Chevy We had a very good experience purchasing our truck with Chad at Heiser. The showroom was very accommodating for my family which really helped with ha We had a very good experience purchasing our truck with Chad at Heiser. The showroom was very accommodating for my family which really helped with having my kids along. Chad was very informative and helpful with our purchase. More

New Car Transaction My recent transaction of trading in my Escalade and leasing an XT6 was smooth and fair for all. The dealership was helpful in all ways and made the t My recent transaction of trading in my Escalade and leasing an XT6 was smooth and fair for all. The dealership was helpful in all ways and made the transition enjoyable, safe, and relaxing. More

Over the top GREAT experience Great staff, every question answered, very good deal on a new truck, easy paperwork. Very personal attention through the process; everyone you meet is Great staff, every question answered, very good deal on a new truck, easy paperwork. Very personal attention through the process; everyone you meet is welcoming and helpful More

Excellent Service Salesman wss very helpfull and patient. He took the time to help me find a vehicle I really loved. Thank you so much for all you did for me and my fam Salesman wss very helpfull and patient. He took the time to help me find a vehicle I really loved. Thank you so much for all you did for me and my family. More

relaxed with no pressure Overall I had a good experience at Heiser Chevrolet. Leigh Mattilla was pleasant to work with, relaxed and no pressure.She was very helpful introducin Overall I had a good experience at Heiser Chevrolet. Leigh Mattilla was pleasant to work with, relaxed and no pressure.She was very helpful introducing me to all the new features and didn't mind going over some of these things more than once to make sure that I knew how to use all the electronics. More

Oil change and tires rotation Friendly people every time. Will continue to bring my car and will buy another truck or car from Ceasar. Looking for a new or used vehicle in 2 years Friendly people every time. Will continue to bring my car and will buy another truck or car from Ceasar. Looking for a new or used vehicle in 2 years More

great service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . service from buying to the services dept and everyone in-between , did a great job and very friendly and helpful great place to buy a car . More

Found the help we needed! We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and wor We were looking for something rather unusual. We needed nitrogen in our camper tires. They were able to get this done the same day I called, and worked around my schedule. Very considerate! More

Unhappy with customer service When the service writer I worked with called to tell me the car was done, I asked to be picked up by the shuttle driver at noon. At 12:20 pm I called When the service writer I worked with called to tell me the car was done, I asked to be picked up by the shuttle driver at noon. At 12:20 pm I called the service department to let them know the shuttle driver had not arrived yet. The service writer I had been working with had left the dealership and nobody knew anything about it. I was told that the shuttle driver was out picking someone else up and would come get me after they returned to the dealership. At about 1:00 pm there was a knock on my door, it was the shuttle driver. When I arrived at the dealership I asked the service writer I had been working with why I I wasn’t picked up at noon. He mumbled something about having written it down on the board and didn’t know what happened. Having been asked to be picked up at noon and not receiving any information to the contrary, I committed to picking up my sick grandson from the high school. He had to wait until 1:30 pm for me to get there. The thing that really angered me was the envelope in my vehicle with the letter from the dealership offering to buy back my car. There was time for that, but no one made sure the shuttle driver was picking me up at noon? More