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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,122 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,122 reviews

October 28, 2023

Fancy pants was a great salesmen but the rental cars for the service center need cleaning More

by JIMBOZYWICKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Team, Megan Shulta, Keith Jacobsen, Ryan Koch, Asha McDaniel, Hadeel Abujaber
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Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

October 28, 2023

I thought my extended warranty terms were different, so I felt a little deceived. Aorry More

by tim.warnimont
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jason Clark
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy
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Oct 30, 2023 -

Heiser Chevrolet responded

Tim, Thank you for taking the time to complete a review. We apologize for any misunderstandings. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

October 27, 2023

I want to give Keith the highest rating. He really went above and beyond for me! I was out of the country and he worked with my banker and the warranty co. to get my repairs covered as much More

by IMAGISTE3
Recommend Dealer
Yes
Employees Worked With
Keith Jacobsen
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Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and 5-star review. Our customers are our highest priority, and I am pleased you had a great service experience with Keith. We look forward to working with you again in the future.

October 27, 2023

Although job needed to be rescheduled, on the next date, it was done very efficiently. More

by Tommil
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadeel Abujaber
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, We apologize for the inconvenience off your appointment being rescheduled. It is always our goal to exceed the customers’ expectations. We are happy to hear you are overall satisfied with your service. Know we appreciate you and we look forward to your next visit.

October 26, 2023

Awesome great good job great people service good good work good job great truck team More

by Wunderjason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Team, Megan Shulta, Keith Jacobsen
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2023

Very professional and knowledgeable. Friendly and understanding. Definitely would go to Hadeel on my next issue with my Chevy truck. More

by sgendrerau1
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hadeel Abujaber
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 26, 2023

This is the third try to complete this survey. Better get a different service. Car broke down and you fixed it. Extra noises now when driving. Will take to local dealer to have it fixed. More

by ericsurface5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Megan Shulta
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

October 25, 2023

I have no idea who Hadeel Abujaber is so no rating I thought I made an apt using the app and the app said the apt was scheduled but when I called a day before the apt I was told that No apt was made the More

by RENAERABE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
No one gave me a name, I have no idea who worked on my truck, Service Team
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the Service Manager in an effort to better our business and employees.

October 25, 2023

Got me in the shop witin decent time. Responded and updated me. Price was fair. More

by ibnfreddie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

October 25, 2023

Always get to the problem without adding a lot of cost to the repair. Great place to take your car or truck. More

by rc51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : PJ Geboy, Keith Jacobsen, Rafael Rivera
Report | Print
Oct 30, 2023 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

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