Heiser Chevrolet

I was quoted $2500 to fix my back up sensor. I went to another location, and they were appalled by this quote. They fixed everything for $250. They also said it was the wrong sensor listed on th I went to another location, and they were appalled by this quote. They fixed everything for $250. They also said it was the wrong sensor listed on the diagnostic. I asked Chevy if they just ran a diagnostic through a machine or actually took off the bumper to look. She was condescending and said “of course my technicians looked it at it.” Obviously they didn’t, because it turned out that my the middle sensor was physically busted, and needed a $150 piece to fix it, not my left sensor like they reported. I also got a quote for the other $4500 of repairs that needed to be done, and another Chevy quoted $1900. Scammers. More

Horrible customer service,General manger also included. Unresolved issues. Terrible experience ever.Never will return Unresolved issues. Terrible experience ever.Never will return More

When I showed up for my appointment I was informed that weren’t accepting appointments because their system was down. There was no apology given, instead I was told I could call later and maybe they would weren’t accepting appointments because their system was down. There was no apology given, instead I was told I could call later and maybe they would be able to get me in that day otherwise I would have to reschedule. Maybe if your system goes down, when it comes back up you call the people that were inconvenienced and let them know if they can come back that day if there is room. When I stopped by later that afternoon all the employees were standing around doing nothing, the system was back up, and they had no cars to work on. I guess calling to ask if I was available to come back was beyond the customer service they would want to offer. Responded to an email from Cindy the service manager and I asked for a call to discuss my experience and I received no response. Doubt I’ll be back. More

Excellent work, done in minimum time. I will definitely go to them again, for major and minor repairs I will definitely go to them again, for major and minor repairs More

I have brought my car in for oil changes and charged different rates each time. The most recent oil change I had a low tire rear passenger. Tires were filled and no issues discovered. Few weeks after th different rates each time. The most recent oil change I had a low tire rear passenger. Tires were filled and no issues discovered. Few weeks after the same rear passenger tire was low again. A nail causing a slow leak was discovered. This means my tires were not rotated and they didn't find the reason for the low tire the first time. I do not trust this dealership. More

Didn’t hold my appointment time. Had 8am appointment and didn’t work on my vehicle until several hours after with no communication. Had 8am appointment and didn’t work on my vehicle until several hours after with no communication. More

Service, writers are anything, but friendly. Both those ladies were in a bad mood, and you could read it on their face and how they acted towards the customers. I got my work done at Holtz after Both those ladies were in a bad mood, and you could read it on their face and how they acted towards the customers. I got my work done at Holtz after walking out and I will never go back to you guys again. More

Went in for an oil change and they tried saying I needed a service for $4,000. Went somewhere else for a 2nd opinion and they said I didn’t need the service they had told me and that my car was in great sha a service for $4,000. Went somewhere else for a 2nd opinion and they said I didn’t need the service they had told me and that my car was in great shape. Called back to Heiser and was told someone would get back to me as to why I was told I needed a service that I in fact did not need…still waiting on that call back. It’s been a month. More

This Dealership and Service Center is friendly and very professional. Quality service from exceptional team. professional. Quality service from exceptional team. More

I brought my 2015 Buick Verano and 2. 4 L engine timing belt chain which I knew it needed an engine service department and diagnosed the vehicle without a battery in the vehicle. How they 4 L engine timing belt chain which I knew it needed an engine service department and diagnosed the vehicle without a battery in the vehicle. How they did that I do not know talking to the service manager and your general manager And they try to make me reason how they were successfully diagnosing an engine without a battery in the vehicle and also the service department never gave me any cost of what it would take to fix the car other than the fact that it needed an engine, which I knew that when I had the vehicle towed out I will never bring any of my Gentel motors vehicles back to this dealership for any type of work. Thank you. More