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Heiser Chevrolet

West Allis, WI

Overview
Employees
Reviews
Vehicles
4.1
2,018 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,018 reviews

February 15, 2024

I was very satisfied with the time and the customer service All the sales people was very professional More

by Bradensharon
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
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Feb 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2024

Quick and efficient tire fix and oil change Tire rotation was also excellent beyond compare More

by rthompson08
Recommend Dealer
Yes
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Feb 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 15, 2024

If Cindy Robinson is the service manager, she treated me as if she was doing me a favor by not charging me for an error that Heiser made. She said, 'I won't charge you this time, but I won't do it again .' More

by ADOLDSBIKE
Recommend Dealer
No
Employees Worked With
Cindy Robinson, Cindy Robinson
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Feb 19, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

February 15, 2024

Vehicle was ready at door for me when I arrived. Straightforward process, no pressure and helpful. More

by kristow
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Greg Koss
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 14, 2024

Good experience but kept getting different quotes Different quotes for key fab and installing Ok More

by SUSANWETTER49
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Feb 15, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

February 14, 2024

Does not appear to be concerned with client retention for services and sharing costly misinformation. More

by ANWALLIE98
Recommend Dealer
No
Employees Worked With
Service Department
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Feb 15, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

February 14, 2024

Always prompt reliable service, the waiting room could use a little refresh it's kinda dark and dingy. More

by PPRILL601
Recommend Dealer
Yes
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Feb 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

February 14, 2024

The follow up is horrible and the appointment time frame aren't realistic. I shouldn't have to wait hours to get my vehicle back form a simple oil change, especially when I made an appointment weeks ago. Al More

by CARLITOS13B
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Feb 15, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

February 14, 2024

You crashed my vehicle when I was there for a 2 hour oil change. I didn't have my vehicle for 6 days. An absolute disaster of events. More

by sellers82champ
Recommend Dealer
No
Employees Worked With
Andrew Arndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andrew Arndt
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Feb 15, 2024 -

Heiser Chevrolet responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Cindy Robinson Service Manager 414-328-2447 cindy.robinson@heiser.com

February 14, 2024

One hour for an oil change is way too long. It was way too expensive. More

by ATRT6465
Recommend Dealer
No
Employees Worked With
Megan Shulta, Megan Shulta
Report | Print
Feb 15, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback. Our customers are our highest priority. I have sent your feedback to the appropriate management in an effort to better our business and employees

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