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Heiser Chevrolet

West Allis, WI

4.1
2,017 Reviews
Welcome to Heiser Chevrolet in West Allis! We are proud to be Wisconsin's choice Chevy dealer. We have a large selection of new Chevrolet vehicles and used cars for sale in West Allis. Our Chevy auto service center keeps customers coming back for oil changes and brake repair and you can rest assured that our Certified Service team will have you back on the road, fast. If you are near Milwaukee and looking for a dedicated Chevrolet dealership to visit, stop by Heiser Chevrolet for the best service and largest selection of cars, trucks and SUV's in the area.
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10200 W. Arthur Ave.

West Allis, WI

53227

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Showing 2,017 reviews

May 28, 2024

Quickly diagnosed my car’s failure and made repairs. Made the interruption of our trip tolerable. More

by MSP04629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michelle Kisiel
Jun 03, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 24, 2024

Their service department serviced my brand new car three times. Not only did they not fix the problem, several of the service department staff were rude. They tried to charge me $200 for a car that was unde More

by CPICHLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
They did not tell me their names
May 28, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Unfortunately, we cannot locate any record of your visit based on your username. If it's possible to discuss your visit in more detail, please send us a message to our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com with your contact information so that we can investigate and reach out. We strive to make sure that all of our customers leave happy, and we would love the opportunity to discuss the details of your visit and hopefully turn this situation around.

May 21, 2024

The eorn was done quickly and with a smile. I like the pay at the service desk. More

by LEPPANEN_BOB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Kisiel
May 23, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 19, 2024

Loved the silverado. After I has it for a cpl weeks I noticed the bumper had developed cracks. After investigating I noticed the bumper was held on with zip ties. Was tol More

by rickprice71.rp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Shepard
2.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Schallitz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Andrew Arndt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Darling
4.0
This rating includes all reviews, with more weight given to recent reviews.
Olivia Guzman
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

May 18, 2024

Friendly & Helpful, offered a ride to my house and back as the wait for service & completion was almost an hour even though I made a 3pm appointment for service. More

by SKEUPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Darling
3.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 18, 2024

Thank you to Megan customer service is amazing and I appreciate it too all the mechanic work on my truck More

by LUISTRES04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
May 20, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 17, 2024

Friendly, efficient and trustworthy:) Heiser’s service department is well run and easy to schedule. Thanks Heiser! More

by lois
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Crandall
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicole Darling
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 20, 2024 -

Heiser Chevrolet responded

Dear valued customer, We are thrilled to hear that you’ve enjoyed your experience with the Heiser team. We greatly appreciate your business and look forward to seeing you again in the future. Happy driving!

May 15, 2024

Terrible service department. Lost my phone number and when I called them they didn't answer - multiple times! More

by PGUNDERSEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Asha McDaniel
May 16, 2024 -

Heiser Chevrolet responded

Dear valued customer, Thank you for your business and feedback! Our customers are our highest priority and I want to apologize that we were unable to meet your expectations. I have sent your feedback to the appropriate management in an effort to better our business and employees. In the meantime, please feel free to contact our General Manager Rafael Rivera by phone at 414-328-2409 or by email at rafael.rivera@heiser.com so we can better understand what happened during your experience.

May 15, 2024

I had an appointment May 11th at 8 am for a recall get there to find out that the person has called in. Not fair no one called me to let me. I work Monday through Friday my weekend are usually my relaxing More

by LILLIE_
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asha McDaniel
May 16, 2024 -

Heiser Chevrolet responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Rafael Rivera General Manager 414-328-2409 rafael.rivera@heiser.com

May 14, 2024

Megan worked very hard to make sure the service worked on my truck was performed in a timely manner. Thank you! More

by Joboy65ss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Megan Shulta
May 16, 2024 -

Heiser Chevrolet responded

Dear valued customer We appreciate your business and please know; our customers are our highest priority, and our goal is to always exceed our customer expectations. We look forward to your next visit.

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