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Heartland Toyota

Bremerton, WA

4.7
2,533 Reviews

901 W Hills Blvd

Bremerton, WA

98312

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Showing 2,533 reviews

November 14, 2024

Math was very helpful with me answering all my questions about my vehicle when l took it in for an oil change.on November 6. More

by BREAKFAST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Math.
November 11, 2024

Heartland Toyota is the only place I would ever service any of my cars. Matt in service is the best there is. He will make sure you understand everything they are doing to your car before they even start. More

by Joshua
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ellysa Boligao
Nov 12, 2024 -

Heartland Toyota responded

Joshua, we're delighted to hear that Matt and the Heartland Toyota team have earned your trust for all your car service needs. Thank you for recommending us so highly!

November 09, 2024

Excellent service in every way. Chet is the absolute BEST! Always a very comfortable experience. Top Notch for sure! More

by Melancholy12755
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chet
Nov 11, 2024 -

Heartland Toyota responded

We're delighted to hear that Chet and the Heartland Toyota team provided you with top-notch service! Thank you for sharing your experience.

November 04, 2024

First, I was traveling and my battery unexpectedly died. I went to the Toyota dealership in the area. Bre was outstanding. She was polite, kind, knowledgeable and friendly . She understood my car has less More

by wtdesign
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bre in the service department
Nov 04, 2024 -

Heartland Toyota responded

Thank you for sharing your experience with us at Heartland Toyota! We're delighted to hear that Bre provided exceptional service and went above and beyond during your visit. It's great to know we could surprise you with a clean car, too. We appreciate the recommendation and hope you'll choose us again in the future!

November 02, 2024

Thank you Drew and the crew at Heartland Toyota! I so love my new car! More

by Carla
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Drew and Mike from finance...you guys rock!
Nov 04, 2024 -

Heartland Toyota responded

Carla, congrats on your new car, and thank you for sharing your kind words with Drew!

November 01, 2024

The associate was very courteous . The service department has changed. Not friendly. Not very enjoyable More

by joycebsn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Wyatt
Nov 04, 2024 -

Heartland Toyota responded

Joyce, thank you for your feedback. I'm glad to hear about the courteous team member, but it's disappointing that our service department didn't meet expectations. We appreciate your input and will work on improving the experience for future visits. If there's anything specific you'd like to discuss further, please feel free to reach out. Thank you, Joe Wilmoth - Service Manager - (360) 473-1511

November 01, 2024

Professional employees and waiting area is nice. Time for oil change was a little long. More

by chatykthy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept..Patrick
Nov 01, 2024 -

Heartland Toyota responded

Thank you for your kind words and trust in our team at Heartland Toyota! We appreciate your patience during this recent oil change and will consider this feedback as we work to improve our efficiency. Safe travels until next time!

October 29, 2024

The waiting area is excellent, the client attention is top notch and the mechanical service is great. A very good experience. More

by Bhale19551
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember
Oct 29, 2024 -

Heartland Toyota responded

Thank you for sharing your experience with us! We're delighted to hear that our waiting area, client attention, and mechanical service met your expectations at Heartland Toyota. We look forward to serving you again in the future!

October 29, 2024

Great sales and service. Seasoned and experienced professionals. Bought 4 Toyotas since 2015. Worthy dealer. More

by John
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rabar Ali, Luke Olmo
Oct 29, 2024 -

Heartland Toyota responded

John, thank you for your continued trust in Heartland Toyota! We're delighted to know our team has consistently provided great sales and service. Looking forward to assisting with any future needs!

October 24, 2024

I had my previous used car for 10+ years and Parker recently sold me my first new car. Parker was patient, answered my questions, and helped me feel more at ease throughout the whole process. I did not More

by drivepnw
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Parker Boon
Oct 24, 2024 -

Heartland Toyota responded

Thank you for sharing your experience with us at Heartland Toyota! We're glad to hear Parker made the car-buying process smooth and enjoyable. We appreciate your feedback regarding the finance interaction, as it helps us improve our service. Enjoy driving your new car!

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