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Heartland Chrysler Dodge Jeep Ram
Excelsior Springs, MO
115 Reviews
Thank you for reviewing Heartland Chrysler-Dodge-Jeep- Ram. This is where Nice People Buy From Nice People. Our goal is to make your vehicle buying experience easy! Consider us your personal shopper. What that means to our customers, we aren't your typical dealership. We want to give you a fair price upfront and a fair price on your trade in the very beginning. You will be amazed at how easy and fast our process is to purchase a vehicle. Here are couple things that we offer our customers: 1.) Express Pick-Up - A 30-Minute Buying Experience 2.) Driveway Delivery. 3.) 1Price - Market Based Pricing.
Call, email, text, or come in to experience the difference. We promise you will be impressed with your experience.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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Showing 115 reviews
June 04, 2020
Took way longer than it needed to for a cash paying customer Took so much longer than necessary for a cash paying customer. When you advertise a specific price online DO NOT try to tell me the actual price is Took so much longer than necessary for a cash paying customer. When you advertise a specific price online DO NOT try to tell me the actual price is $5,000 more. Nice vehicles here and am happy with my purchase. My salesman RED was great but the business manager tactics were out of line. Either sell the car for the listed price or raise your listed price. More
by kittycatinkc
Verified CustomerEmployees Worked With
Lynn Gronniger, Blair Howard
June 04, 2020
Professional, Nice people. We arrived not knowing what to expect because we've always been loyal buyers of Volvo cars and SUV's. Met Ryan, Grant, Jeff and Lynn and they took go We arrived not knowing what to expect because we've always been loyal buyers of Volvo cars and SUV's. Met Ryan, Grant, Jeff and Lynn and they took good care of us throughout the process. I think it's true nice people do buy from nice people! Sincerely, More
by lc.laurachambers2
Employees Worked With
Grant White, Jeff Nolan, Ryan Baker, Lynn Gronniger
May 21, 2020
Ryan and Lynn were very helpful in the purchase of my Ford. I knew when I bought the truck that the interior was quit dirty, especially the upholstery. There was also a smell inside of the truck. When I went I knew when I bought the truck that the interior was quit dirty, especially the upholstery. There was also a smell inside of the truck. When I went to pick up the truck the outside looked good, but I was disappointed that a lot of the stains were still on the upholstery that I will probably be able to remove myself. When I lifted up the console there was dirt and the back windows had children's handprints. My dad also noticed dirt on the roof interior before we left the lot. Ryan cleaned it. I was completely satisfied with everything else, and everyone that helped me with my purchase, but the detail department leaves a lot to be desired. I am just sad that I am going to have to spend my time and money to clean the upholstery and hopefully get rid of the smell. I just have the feeling that not much time was spent on the truck even though I left it at the dealership for 4 days after purchase for detail work to be completed. More
by shannonjohnston
Employees Worked With
Ryan Baker, Lynn Gronniger, Blair Howard
May 12, 2020
Knowledgeable, easy, and quick Great experience working with Heartland to purchase my Jeep. The vehicle was ready for me to test drive upon my arrival. Trey showed me how to opera Great experience working with Heartland to purchase my Jeep. The vehicle was ready for me to test drive upon my arrival. Trey showed me how to operate everything in the vehicle. The transaction was quick and easy! Everyone at this dealership was very friendly to me and my wife throughout the process. I would definitely recommend this dealership to anyone looking to buy a vehicle. More
by Brad
Employees Worked With
Trey Hubbard, Lynn Gronniger, Alexus Lynch
May 02, 2020
Came as a walk in on a busy day and they got right to me and my step dad and was able to find a reliable car and in my budget. Very accommodating with buying and financing. Definitely recommend to anyone ev and my step dad and was able to find a reliable car and in my budget. Very accommodating with buying and financing. Definitely recommend to anyone even if they don’t know what they are looking for like I was. More
by s1362896.mcc.edu
Employees Worked With
Lynn Gronniger, Blair Howard
April 28, 2020
Easy and quick experience that only took about 1 hour. I would recommend Heartland if you are in the market for a new or used Jeep. would recommend Heartland if you are in the market for a new or used Jeep. More
by RMANLEY1
Employees Worked With
Grant White, Lynn Gronniger, Blair Howard, Hunter Tevis
March 07, 2020
As a woman, I was taken advantage of by this dealer. 12/23/19, I purchase a 13 Jeep W/ Sahara CASH, I asked if anything is wrong. I was told that a multi-point inspection was done and everything is great 12/23/19, I purchase a 13 Jeep W/ Sahara CASH, I asked if anything is wrong. I was told that a multi-point inspection was done and everything is great. The sells guy (Red) took a couple to the gas station to fill up. I was on empty, so I asked what about me, he just pointed me to the nearest gas stations. Once leaving, I noticed I had no heat, no tire sensor reading, no back windshield fluid motor, no radio/Bluetooth, no heated seats on passenger side and more problems. It also had remote start that worked on its own. Service department had my Jeep one week. They did not offer and when I asked they said there was no rentals. This Dealerships GM, Randy Davis initially told me it was my problem, Vehicle "as-is". Randy would not take my calls and the Service department wanted me to pay $2800 for the diagnosed repairs. I went into the dealership, spoke with Randy. He then agreed to fix the heat, windshield motor, and tire sensor. Randy told Red to give me a loaner car which I had another 3 weeks as they worked on my jeep. There was no communication, no updates or time-frame for completion. The Service techs laughed when I said that the vehicle is starting on its own. (Later another Mechanic Shop showed me in less than 30 sec that the Jeep had auto start.) If it was not for Jake in Finance, I would have given up all together and sued this dealership under the consumer protection act. He spoke with Randy and even got him to give me $500 towards a new radio. Randy feels as though he did me a favor by fixing the above mentioned items. No, there "multi-point" inspection failed them and me the consumer. Jake did this dealership a favor just simply by being a good decent person and helping me through this mess and talking to the staff. I felt taken advantage of and under valued as a customer. I will NEVER purchase or use this dealership for service. LAZY service people. I still don't have heated seats as they advertised and every day I pray nothing goes wrong with this jeep because I over paid by 4K. This vehicle was never detailed from previous owner, The roller over cage looks like it took in some major dirt. I thought I was an experienced car buyer until these people. I purchased #13 Lexus's in a 11 year period and two Jeeps. I now know it wasn't me making each and every experience wonderful. It was a great dealership. Heartland CDJR will never see me again. My Service Adviser is not listed he told me he was leaving for another dealership because of how they handled my deal and other reasons. More
by amina.ricca
Employees Worked With
Randy Davis, Red Morgan, Jake Clark
February 29, 2020
Very easy to work with. The Jeep I wanted ended up being sold by another salesman the next day. I was kinda upset, but Red found me another one and had it loaded on a flatbed and brought to the dealership. sold by another salesman the next day. I was kinda upset, but Red found me another one and had it loaded on a flatbed and brought to the dealership. So everything worked out! Thank you!😊 More
by jenbaldwin2002@hotmail.com
Employees Worked With
Red Morgan, Lynn Gronniger, Blair Howard
February 25, 2020
Great dealer ship easy to work with willing to go the extra mile. The sales men where great to work with along with the finance extra mile. The sales men where great to work with along with the finance More
by bnsfengineer2014
Employees Worked With
Randy Davis, Troy Shaw, Jake Clark, Ryan Baker
February 25, 2020
Very easy. They were very professional and no pressure dealership will highly recommend to others when they are purchasing a vehicle . Very pleased with the service department have used them for years dealership will highly recommend to others when they are purchasing a vehicle . Very pleased with the service department have used them for years More
by brossspidlefuneralhome
Employees Worked With
Red Morgan, Jeff Nolan, Troy Shaw, Charlie Nevels, Dru Peregrine
