Heartland Chrysler Dodge Jeep Ram

Worst Customer Service This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't This is the worst dealership I have ever seen in my life. Service department is terrible. I've dropped my Ram 1500 for repair in six weeks and haven't done yet. They never contacted me for update on my truck and never answered my calls, ridiculous customer service I had to contacted Ram Customer Support to get involved More

very good salesman they worked very hard to get the best deal possible in a reasonable time. The salesman was very knowledgeable of the vehicles and all the features on they worked very hard to get the best deal possible in a reasonable time. The salesman was very knowledgeable of the vehicles and all the features on them. More

Good sales experience, poor followup I feel like we were treated well on a busy day and received honest financial advice, knowing we were spending extra over time to get exactly the car w I feel like we were treated well on a busy day and received honest financial advice, knowing we were spending extra over time to get exactly the car we wanted, when we wanted it. The car we purchased was in excellent condition and one minor issue was fixed for free, loaner car included. During our purchase and on two later phone calls I was told that a second key could be mailed to us after 30 days. This turned out not to be true; the original key must be at the dealership when the "key guy" is there on a Friday. I am not sure why multiple employees do not know this. I am also not sure why I had to call and ask that the title be mailed to me; that would have been a nice courtesy call if you do not do that automatically for some reason. Finally, when you a buy a car, your salesperson tells you to let them know if you need anything, but I do not recommend it here. I asked Delle to check on the status of our key and if the minor issue we had needed an appointment (my car knowledge is very limited), asked the same of another salesperson, and a woman who stated she was in the back office, but never did I start receiving followup and resolution until I spoke with Clint, the service manager, after which our issues were swiftly resolved. Maybe this is standard for smaller dealerships that I am not used to, maybe there is a culture issue here. More

Unfriendly, multiple cancellations Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up Took 4 hours after appt time to assess need. 6 days for parts. Did not call when parts arrived to schedule repair. I called after day 8. Rude, hung up. Loaner car on initial visit was not clean, full of smoke. Appt for repair was made after I complained about customer service. Afternoon before my appt someone from another department called to cancel and attempt to reschedule but was unable to help with loaner information or available times. I have taken my warranty repair to another dealership. More

Purchased used vehicle I went into the dealership just to inquire about a used vehicle. I knew what I wanted and didn't want. Delle listened to all my requirements and fou I went into the dealership just to inquire about a used vehicle. I knew what I wanted and didn't want. Delle listened to all my requirements and found me the perfect vehicle, and it came in under my budget. What a great surprise. There were a few items that needed to be repaired and Delle made sure they got done. One item was damage from a design flaw, which was not found with previous owners. This item was repaired at no cost to me. This is great customer service. I will recommend this dealership to anyone I talk with. More

Excellent This dealership has excellent service I would recommend to everyone! From sales to closings it was a great experience. The staff is knowledgeable and This dealership has excellent service I would recommend to everyone! From sales to closings it was a great experience. The staff is knowledgeable and they truely want to help the customers get exactly what they want. More

Pleasant experience I would highly recommend this dealership, Justin and the rest of the staff were friendly and easy to work with. They walked me through all the electro I would highly recommend this dealership, Justin and the rest of the staff were friendly and easy to work with. They walked me through all the electronics and features of my new vehicle. I will return when it’s time to purchase my next. More

Oil change and check on not coming out of park. Service was good on oil change and finding and fixing recall they found. As far as not coming out of park, once again I was blamed for not knowing how Service was good on oil change and finding and fixing recall they found. As far as not coming out of park, once again I was blamed for not knowing how to take it out of park. I once again have new video proving I know how to take it out of park, but there is a flaw or something wrong with the vehicle, but seeing how they can’t get it to do it, then I’m the problem not the truck. I’m very disappointed in this. More

Excellent service They got me in on a timely manner, fixed my problems, and also helped me with other questions I had. Very fast service!! They went up and beyond. I They got me in on a timely manner, fixed my problems, and also helped me with other questions I had. Very fast service!! They went up and beyond. I was having trouble removing my tailgate and they helped me accomplish getting it off. More

Friendly people that do great work They put on a receiver hitch and did a great job. They took me home and picked me up when the work was done. thanks. They put on a receiver hitch and did a great job. They took me home and picked me up when the work was done. thanks. More