Heartland Chrysler Dodge Jeep Ram

Called to schedule service and was told to leave a message and they would return call. Two hours later....no call. Called again and they answered but put me on hold and 10 minutes later, still on ho message and they would return call. Two hours later....no call. Called again and they answered but put me on hold and 10 minutes later, still on hold. Do they want to service Jeeps? Never was able to talk to anyone. More

Worst dealer experience I've had in a long time. They don't seem to understand how car buying/selling works which tracks for a Dodge dealer. There's no negotiation considered and prices are well abo They don't seem to understand how car buying/selling works which tracks for a Dodge dealer. There's no negotiation considered and prices are well above KBB. Don't waste your time with Andre Black or Martine Garcia, 20% over fair market is what they expect you to pay. The car market has contracted back to normal but these clowns think it's 2021 still and they can gouge people. Buy elsewhere. More

Hands-down, the best experience you’ll have at a dealership. I didn’t even buy a car and would recommend them 100%. Adam, my salesman and Ken the sales manager were phenomenal to work with. I highly dealership. I didn’t even buy a car and would recommend them 100%. Adam, my salesman and Ken the sales manager were phenomenal to work with. I highly recommend the dealership and I will buy a car there in the future for sure. More

communication was poor. their service dept couldn't even complete the inspection PAPERWORK properly. We got the title after we had to ask for to be sent, 2 weeks post purcha their service dept couldn't even complete the inspection PAPERWORK properly. We got the title after we had to ask for to be sent, 2 weeks post purchase. buyer beware. The lady in finance also tried to lie to us to get our SSN to run our credit when we showed up with financing in hand. More

Better late than never, thank you Heartland CJRD for getting me back into a Ram. I can't thank you all enough for the deal you got me and most importantly not wasting my time with an insulting low ball getting me back into a Ram. I can't thank you all enough for the deal you got me and most importantly not wasting my time with an insulting low ball offer for my trade in. Heartland by far knows how to treat their customers better than any dealership I've ever done business with in the last 20 plus years. More

I bought a 2022 Jeep and wanted it delivered out of state. Everything was good until I started dealing with Robert Strong. I need the MSRP or at least a list of all the equipment on the Jeep. After state. Everything was good until I started dealing with Robert Strong. I need the MSRP or at least a list of all the equipment on the Jeep. After numerous emails I called Robert and he actually argued with me.Finally got that. The car was scheduled for delivery and the driver took it to the wrong address and insisted we come pick it up. Only got one keys and after five, five! emails to Robert I asked it to be sent to my address in Scottsdale. Received the UPS notice and was sent to the wrong address! More

At first the communication was good. None of the pricing matched the pricing on auto trader or their website. After we agreed on a price they misinformed me on a $3500 rebate then refuse None of the pricing matched the pricing on auto trader or their website. After we agreed on a price they misinformed me on a $3500 rebate then refused to stand by their misinformation, even after they ran our credit. Asked for management to call and they refused. Terrible business. Would not recommend this place to anyone. More

Arguably the best Ram dealership in the Missouri area. Andre Black is one of the best salesman I have ever worked with in my life. He is extremely knowledgeable, patient, and most importantly not pushy. H Andre Black is one of the best salesman I have ever worked with in my life. He is extremely knowledgeable, patient, and most importantly not pushy. He had the trucks I was interested in ready to go for a test drive upon my arrival. Negotiations were easy, the used vehicles on the lot are in amazing condition and fairly prized with no crazy markups. I can honestly say that Heartland Chrysler, Dodge, Jeep, Ram, and Fiat is a dealership that truly cares about its customer's. The rest of the dealership staff is also amazing. Thank you Andre and Matt for getting me into my dream Ram 1500. More

This dealership is willing to work with you its all about give and take overall i would recommend this dealership to anyone looking for new or used vehicles. give and take overall i would recommend this dealership to anyone looking for new or used vehicles. More

My initial experience wasn't that bad. I purchased my vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply vehicle in February and that whole process was pretty easy. Then in June I began having issues with my Pacifica Hybrid's powertrain. It would simply stop running while driving on the highway. I'd have to coast to the shoulder and reset the whole vehicle. Since then it's been in the shop collectively for over 3 months. They still don't know what's wrong with it or how to fix it and it's happened three more times. It's a significant safety issue. I've asked them to buy it back and they offered me $10,000 less than what I owe on it. Then to add insult to injury, every time I need a loaner, they put me in a compact car. I purchased a van because I have a family of six, I've told them that these little cars aren't going to cut it, but they just brush me off. So I can't transport my entire family anywhere as long as the van is in the shop. Now I'm looking at legal options, but it shouldn't have gotten to this point. I've been nothing but respectful, but it's gotten me nowhere. Avoid doing business here, it's not worth the trouble. More