Heartland Chevrolet - Service Center

Informative. Made sure we understood what was going to be done with our vehicle and got the repairs completed in a timely manner. Made sure we understood what was going to be done with our vehicle and got the repairs completed in a timely manner. More

I was treated with great respect. Service was excellent. You are the best in the business. Thank you! Service was excellent. You are the best in the business. Thank you! More

Everybody was friendly and polite and thanks to Jerry help me out with my Pick up service to pass inspection and to Bill and Joe for their service to take me Back home and back to Chevrolet thank you help me out with my Pick up service to pass inspection and to Bill and Joe for their service to take me Back home and back to Chevrolet thank you More

I brought in my truck to get worked on due to a heating issue, you guys say that there is no issue but i proved it with equipment and video that the service manager took, he also said that he would show th issue, you guys say that there is no issue but i proved it with equipment and video that the service manager took, he also said that he would show the mechanic the video but later when i asked him, he said no he didnt. all 3 times when i came to pick up the vehicle the issue was still there, i bought my truck here cause i thought it was a good dealership, but i am wrong, the service dept is lacking. You guys kept my truck from Thursday night to thursady night - 1 week, I will never do business with Heartland again and I will tell others my experience. More

This is a very friendly, helpful and clean dealership. Tyler and Brent were good to work with and very knowledgeable of EV cars. Tyler and Brent were good to work with and very knowledgeable of EV cars. More

We have been taking our car to Heartland for years! In fact, we’ve taken many of our cars to their service department. Scheduling a service is quick and easy, getting in is great, the ETA for completio In fact, we’ve taken many of our cars to their service department. Scheduling a service is quick and easy, getting in is great, the ETA for completion is pretty much on point. I would (and have) recommend this service department to anyone—no matter the make of their car! More

Speed of the service was fine. Just a couple of observations. 1. 32 seconds before the service prompt comes up on your phone service. While that does not seam like a long time. Just a couple of observations. 1. 32 seconds before the service prompt comes up on your phone service. While that does not seam like a long time...running a similar retail and service dealership, that is a long time for customers to wait. 2. While waiting in the customer lounge for my service to be completed, I watched another couple wait over 15 minutes to pay for their car as the curtains were pulled at the "pay window" for the employee to be on lunch or break. Again in a similar business so I know headcount challenges, OT metrics, and making sure we provide adequate breaks, but I would think could be a work around in the name of customer service. Both were minor issues, but I know I always appreciate feedback/awareness on areas to improve our customer service. More

The service I received was on time and what I requested. The service rep was friendly. The video of my car service informative The service rep was friendly. The video of my car service informative More

In and out in a time manner. . Was promised del in and hour and was out of location in less than one hour. . Was promised del in and hour and was out of location in less than one hour. More

The service department was extraordinarily helpful and communicated with me often. They found the problem, and repaired my vehicle. The team did a really great job! communicated with me often. They found the problem, and repaired my vehicle. The team did a really great job! More