Heartland Chevrolet

Vibration Frustration I have purchased 10 new GM vehicles through the years. I was always a GM guy. I recently purchased a new 2015 Silverado. Basically a 40,000 dollar tru I have purchased 10 new GM vehicles through the years. I was always a GM guy. I recently purchased a new 2015 Silverado. Basically a 40,000 dollar truck. I now have just over 4000 miles on it and it has been in the shop over 3 and 1/2 weeks. The this truck has had 18 tires and 14 different wheels on it yet they can't fix the vibration issues at speeds around 70 to 80 mph. Now they claim they only tried to fix it 2 times?? And have given up. Wow, I would think the dealership would try to help my case with GM. They claim it is the road or just how trucks ride. I say BS. My son has a 2007 GMC Sierra with 145,000 miles, bald tires and original shocks and it doesn't vibrate things off the center console. I now feel like the dealership is working against me and not for me. I will never purchase another from them. More

Great service! Great price! Great buying experience! No "surprises", add on fees etc. compared to other dealers. Low administrative/paperwork/processing charge. Would recommend without hesitation. No "surprises", add on fees etc. compared to other dealers. Low administrative/paperwork/processing charge. Would recommend without hesitation. More

Good Experience One of the best experiences I have had with buying a new vehicle. Honest, up-front, no high pressure sales. Quick to turn around all my questions vi One of the best experiences I have had with buying a new vehicle. Honest, up-front, no high pressure sales. Quick to turn around all my questions via email, text and phone. Made sure that I really liked and felt comfortable with the Chevy Cruze before buying. I worked with Chuck Bennett and Ryan Roberts. I had always purchased a Ford before but the customer service and buying experience I had at Heartland was excellent. More

Honest people, and reasonable pricing Joe Wallis was very helpful and honest about the used vehicle I purchased. He was willing to help me make the deal on the car without making me feel p Joe Wallis was very helpful and honest about the used vehicle I purchased. He was willing to help me make the deal on the car without making me feel pushed to do so. More

Hands Down Best Experience Ever I had been looking for cars for weeks and literally been to every dealership in the Kansas city metro area. I am so glad we finally made it to Heartl I had been looking for cars for weeks and literally been to every dealership in the Kansas city metro area. I am so glad we finally made it to Heartland Chevy in Liberty, Melissa came right out and helped. We didn't get that pushiness you get from some salesman. We test drove the Malibu and loved it. I had to have a sunroom and backup camera and they went ABOVE and BEYOND to get the car of my dreams. After tracking down the perfect car, they had the windows tinted and sunroof in within days, not to mention I got a loaner until my car was ready .so I didn't miss a single day of work. Melissa was wonderful, very caring and honest. She got me the best deal possible and we were treated like rock stars. Ryan was great and upfront. They made it the best car buying experience I have ever had in my life. If only I would of just skipped the others and went straight to Heartland! Oh and to top it all off when I went to get my car they stayed a few mins late just for me to make it from work I also got a Goody bag full of Chevy gifts! IF YOU WANT THE BEST CAR BUYING EXPERIENCE ***GO SEE MELISSA!!! More

Experience and trustworthiness Very good experience. Ryan was straight forward and trustworthy... His assistant Darrell was likewise and took the time needed to assist us completely Very good experience. Ryan was straight forward and trustworthy... His assistant Darrell was likewise and took the time needed to assist us completely in learning about and setting up all of the various electronic components of our new vehicle. More

The day that I bought my car, we had a great experience.. Mike from Sales did an excellent job. The very next day we noticed issues with the car. We took it in multiple times and they told us it was fixed, wh Mike from Sales did an excellent job. The very next day we noticed issues with the car. We took it in multiple times and they told us it was fixed, when in reality it wasnt. This happened several times until they finally told us they were waiting for the warranty we bought to kick in so they didn't have to pay for the part. Since then we have had more and more things wrong with the car. We have had the car about a month and a half. I don't have exact numbers but I'd guess we have had a loaner car almost as much as we have had our actual car. The would say your car should be ready tomorrow and tomorrow would come and go with no communication. This happened many times, they also had a error with my paperwork so there was a delay there. After fixing about $4,000 worth of stuff within the first month of owning the car, I told my husband I didn't feel good about the car so we asked if there was anyway they could work it out to get us in another car, that we weren't happy with that one. They said they didn't want any unsatisfied customers and they would see what they could do. They came back offering us $1500 less then what we paid for the car less than a month ago. We thought for "seeing what they could do" that wasn't very good, so we decided we are just going to have to deal with this car. It is now back in the shop getting another $1300 worth of work done(have only had the car about a month and a half). They did call and say what they needed to do to fix it and that it should be ready the next day, and not surprising, I have not heard from them today to know if it's ready to be picked up. More

First New Car Purchase in 30 Years! My last new vehicle purchase was a Chevy van back in 1985. Since then I have been buying 'fleet' vehicles. I started looking for a new Malibu online s My last new vehicle purchase was a Chevy van back in 1985. Since then I have been buying 'fleet' vehicles. I started looking for a new Malibu online several months ago. I ran across one that Heartland had on their lot that was the right color and the right amount of options. I dealt with Joe and Ryan during the quick and easy buying process. The only problem I had was that the Onstar did not work. The service department was able to get me in the next day to fix the problem and gave me a loaner to get to work. I would recommend seeing these guys if your looking for a car. More

Great Place Really good place and got me in and out in a timely manor. Joe Wallis is a great guy along with Ryan Roberts. I would recommend this place to anybody. Really good place and got me in and out in a timely manor. Joe Wallis is a great guy along with Ryan Roberts. I would recommend this place to anybody. More

Extremely Satisfied They were very helpful. Answered every question I had! They were NOT pushy and I really appreciated that more than they will ever know! The whole pro They were very helpful. Answered every question I had! They were NOT pushy and I really appreciated that more than they will ever know! The whole process was quick and pain-free! I recommend them to everyone! More