Healey Kia

They charged me for an oil change $175 and they didn't told me before that this will cost. I used to have a Toyota and they did the oil change free of charge. told me before that this will cost. I used to have a Toyota and they did the oil change free of charge. More

Driving from the Finger Lakes back to CT on a Friday in April my Kia Sportage is suddenly bucking and not responding to the gas pedal properly. Lucky for me Healey Kia was a few miles away so I limped my April my Kia Sportage is suddenly bucking and not responding to the gas pedal properly. Lucky for me Healey Kia was a few miles away so I limped my car over to them. I was directed to Scott Kuester in the service department who immediately calmed my nerves with his can do attitude. While we waited, we enjoyed the comfortable atmosphere and refreshments provided in the waiting area. Scott assured me they’d have a look at the car by Monday or Tuesday. I left feeling I was in good hands. First thing Monday morning Scott called to tell me they looked at the car on Saturday and diagnosed the problem. I would be getting a new engine courtesy of Kia. I was so relieved to hear the news that Scott delivered. Bullet dodged! I was told it might take 10-12 business days in total so I was pleasantly surprised when it was ready for pick up in only 7. The Healey Service department gets a 10 and Scott gets a 10++. From start to finish he was a delight to work with, capable, knowledgeable and personable. I feel very fortunate to have broken down where I did with Healey Kia nearby. Scott was the icing on the cake!! More

I had a great experience at Kia in Newburgh service dept! Scott Kuester was the person that helped me in all ways , very through, always explained what was going on and he made it possible for me to have m Scott Kuester was the person that helped me in all ways , very through, always explained what was going on and he made it possible for me to have my car done for me when i really needed it back for a special event. the car was fixed and its perfect! thank you again SCOTT! More

SCAM ALERT 🚨 I purchased a 2020 Kia shortage 2 years ago from Healey Kia of Healey Brothers with an extended warranty. Ok great right we’ll NO A week ago developed a coolant leak no biggie Dropped off at from Healey Kia of Healey Brothers with an extended warranty. Ok great right we’ll NO A week ago developed a coolant leak no biggie Dropped off at Healey Kia I have a full warranty right Next day I receive a call from there service writer who immediately starts to try and sell me $6900 in service I stop him and ask what about coolant leak Oh he replies you have collision damage to the belly pan that is below the cracked radiator we can’t warranty it so it’s $1300 for a radiator WHAT I say there’s no collision I have no idea what you’re talking about He is of absolute no help My wife picks up car next day I immediately look at the car ABSOLUTELY no collision damage only damage is the belly cover is made out of a composite material witch has begun to detach due to the coolant leak I try to contact Scott K who is of absolutely no help I then order a radiator and begin to change it Now I start with my video of car on lift clearly showing no damage then completely disassembling the front of the car taking video and pictures I finally get to the radiator As to be expected absolutely no collision damage I did however find that both top and bottom of radiator blown out from radiator rotting I then attempted to connect the service manager not an easy thing to do After finally getting through he said sorry can’t help you ABSOLUTELY worst customer service ever ABSOLUTELY worst warranty ever Out come I repaired it my self for $120 in parts And will be cashing in remainder of warranty Moral of the story stay away from Any Healey dealer and there warranty @@ More

Service Department is a joke. Schedule an appointment and no one comes to give you up dates about your car. Called regarding my car being towed to the dealership due to engine overheating after this past hur no one comes to give you up dates about your car. Called regarding my car being towed to the dealership due to engine overheating after this past hurricane storm. I had to call to verify if the car made it to the dealership as I wasn’t about ride with the towing company. Lady on the phone was very rude names Karina. Then I called on Monday September 13th to follow up. Was advise my advisor was Damien who was more of NO HELP. Expressed that he spoke to me on Saturday September 11th when I first called about the issue and advise him I did not speak to. I proceed to ask for a follow up about my car which I think as a customer you shouldn’t have to call a location when it’s in their hand. I should have been receive calls from the dealership but that never happened. I will be looking to take my car to another location for service as this one doesn’t seem to care and always have such a nasty tone when speaking to about your concerns as if they didn’t know what they signed up for when the took on the job. I would never recommend this location at all. More

Excellent Routine Maintance/Stellar Diagnosis Of Repairs I bring my 2018 Kia Stinger GT2 here for regular maintenance and service bulletins and have always been impressed. The facility is awesome and staff i I bring my 2018 Kia Stinger GT2 here for regular maintenance and service bulletins and have always been impressed. The facility is awesome and staff incredibly friendly. But recently is where their mechanics really shined. I had been experiencing an annoying rattle from my car for months. After no more than 20 minutes the mechanic was able to pin point the rattle, which was a poorly designed heat shield/air deflector that was located in the driveshaft tunnel on the passenger side, right by the drive shaft. The mechanic was able to find it solely on discoloration on the driveshaft caused by this part. I was showed the culprit by my service advisor and the solution explained to me by the mechanic. Thanks to their mechanic and the wonderful service and attention I receive at this dealership I have been able to once again enjoy every drive in my Stinger. And with Healey Kia’s help I plan to have many more happy miles behind the wheel of my Stinger! More

Professional and efficient The personnel in the service address the reasons for the service and know how to be objective and efficient for the service. The sales department is e The personnel in the service address the reasons for the service and know how to be objective and efficient for the service. The sales department is equally as good. Really great franchise dealership. More

Service Excellence Always get excellent service. Staff is courteous and always keeps me informed of any needed repairs and or service for my vehicle. I would and have r Always get excellent service. Staff is courteous and always keeps me informed of any needed repairs and or service for my vehicle. I would and have recommended Healey Kia to friends and relatives. More

Healey Brothers KIA is the Tops Every time I bring my car to be serviced at Healey Brothers KIA, I interact with either Rose Marie or John and they are both beyond excellent. They h Every time I bring my car to be serviced at Healey Brothers KIA, I interact with either Rose Marie or John and they are both beyond excellent. They have always been courteous and clear in their descriptive communication to me should something be required on my KIA over and above normal maintenance. I trust that when I leave the service center, my car is in tip-top shape. Always the best, don bartel More