Healey Hyundai

terrible service I had an 8am Monday service appointment to do 2 recalls, an oil change, NYS inspection and check the headlights. I dropped the car off Sunday night as I had an 8am Monday service appointment to do 2 recalls, an oil change, NYS inspection and check the headlights. I dropped the car off Sunday night as instructed. I called Monday morning to ensure they had the car and tell them I also needed a part to fix the trunk. The person I spoke to told me they had the car, said she would tell them about the trunk, confirmed my 8am appointment and said the car would be going in now. I did not hear from them all day. I called the next day and was told that the person, Jason, who worked on my car was out that day and that they would call me back. They didn't call. I called again and the person told me they would try to find Jason and call me back but I already knew he was not in so I told them to figure out what happened to my car. After going through multiple people and telling them I wanted my car back (they initially told me they couldn't return my car because it wads in the middle of service), I finally got someone who magically knew what had been done to my car-they had only done the recalls. She gave me a quote to fix the headlights and I asked her to do the bare minimum since I was disappointed in their company. She told me they had to replace both headlights. Then she called back and said, "good news, you only need to replace one headlight!" Then she asked me to have them do more work on my car to make up the difference in price. I said, "no!" I asked for the courtesy shuttle and she made ridiculous excuses that my location was too far away which it wasn't and that the car would take too long to get to me because it can't take the Taconic which is not even a route you would take. Then again magically, the shuttle would be able to pick me up. I got my car and left. It had not been washed which is something they do free of charge for customers with recalls. When I got home, my headlight did not work. I looked at the paperwork and it said there is something wrong with the wiring and that the light night go out. No one ever told me that and there was nothing wrong with the wiring before I brought it, I just needed them to put the bulb back in. I received a call from Jason 2 days later. He said he heard about my disappointment in service and wanted to fix it before it got to his manager. He said he did not know my contact information and did not know what to do with the car when he received it, implying that I had just dropped it off without making an appointment. I informed him that I have an appointment confirmation that had my phone number, e-mail address and service I requested on it. He said he wanted to correct the issues and would speak to a manager and call me back; he didn't. I left him a message the next day and still have not heard from him. I have called multiple times to talk to a manager but staff keep telling me they are unavailable and they will call me back but no one does. More

Loving my car Overall I am pleased with my vehicle. The dealership was friendly and clean and helpful. Everyone was helpful and i was able to drive away the same da Overall I am pleased with my vehicle. The dealership was friendly and clean and helpful. Everyone was helpful and i was able to drive away the same day with a new car. More

My new car buying experience From the moment I stepped into the dealership it was a pleasant experience. My salesman Gordy was pleasant, professional and we even shared some laugh From the moment I stepped into the dealership it was a pleasant experience. My salesman Gordy was pleasant, professional and we even shared some laughs. They all worked hard to get me to the payment amount I was comfortable with. I have purchased many vehicles from other dealerships and this time was by far the best experience I had. I never felt pressured to buy my vehicle here and highly recommend Healey Hyundai. I have also been able to experience the service department when they installed my remote start and they are also all very pleasant to deal with. I will definitely be a return customer. When you feel comfortable somewhere you tend to go back time and time again and this is how I feel about Healey Hyundai. Thank you Gordy and the staff at Healey Hyundai. I am loving my new Tucson!! More

Awesome Customer Service! From the door my salesman Brando was very courteous.i explained what i was looking for.and he delivered.The test drive he explained every to me. And i From the door my salesman Brando was very courteous.i explained what i was looking for.and he delivered.The test drive he explained every to me. And i have to mention monica who add a special personal touch that wAs must. More

2018 Santa Fe Probably the best experience I have ever had purchasing a new car. Eileen was great to work with and got me everything I had hoped for in the process. Probably the best experience I have ever had purchasing a new car. Eileen was great to work with and got me everything I had hoped for in the process. More

Thumbs Up Great Experience. Teddy understood my situation and worked hard at helping to make it happen. Overall very pleasant experience from beginning to end. Great Experience. Teddy understood my situation and worked hard at helping to make it happen. Overall very pleasant experience from beginning to end. No complaints. More

Great great good experience with sales of vehicle very happy with everything and everyone. I would recommend Healy Hyundai to my family and friends. Thank great good experience with sales of vehicle very happy with everything and everyone. I would recommend Healy Hyundai to my family and friends. Thank you for a great experience More

Great Job This was my first brand new car. Everyone was helpful, and helped me through the whole Sale with respect and kindness. Will definitely return for my n This was my first brand new car. Everyone was helpful, and helped me through the whole Sale with respect and kindness. Will definitely return for my next car More

Review Experience was good, got a good car for a good deal. Would return in the future and recommend to family and friends. Very friendly staff. Experience was good, got a good car for a good deal. Would return in the future and recommend to family and friends. Very friendly staff. More

Great Experience Keep up the Great Work Thank You for Everything you have done for me over the years Wonderful Job Everyone was Very Helpful Thank You Keep up the Great Work Thank You for Everything you have done for me over the years Wonderful Job Everyone was Very Helpful Thank You More