Healey Hyundai

BE WARNED – HEALEY DOES NOT HONOR THE MAINTENANCE PLAN On 9/4/2022, upon paying for an oil change at Healey Hyundai, I was persuaded to purchase Healey’s Blue Premium Maintenance Plan for $377.36. I ha On 9/4/2022, upon paying for an oil change at Healey Hyundai, I was persuaded to purchase Healey’s Blue Premium Maintenance Plan for $377.36. I had, and will have for another three years, a DMV required interlock device in my car. As I stayed there while it was being done (so I could start the car for them when necessary), there was no issue or hiccup in the completion of the oil change. I returned to Healey Hyundai on 12/6/22 for subsequent scheduled oil change and expected to use the Healey Blue Premium Maintenance Plan that I purchased at the previous service appointment, but was instead told that they recently changed their policy in regard to the interlock device and would not honor the maintenance plan I purchased. I was a bit perturbed because I had to use a vacation day to have my car serviced…would have been nice to know this previously, but ok, whatever, sucks for me. I told the service rep that I expected a refund for the unused portion of the $377.36 maintenance plan, which should be at least $227.36 if I estimate the cost of the 9/4/22 oil change at a very generous $150. The two service guys at the desk agreed that I should and would receive a refund. In fact, Tony L. emailed a “Frank Richter” right then while I stood in front of him at 2:34pm on 12/6/22 to request the refund – as, “he is the person who handles this stuff and he will call me about the refund”. I was not given any contact person info with which to follow up. Having not heard from anyone in several days, I called Healey Hyundai today and the kind receptionist informed me that Frank Richter is their HR person????? Why would the service guy email the HR person about my refund?? BECAUSE IT IS A BS HOAX, that’s why. I guarantee you they are planning on keeping my money. This is a huge corporation…they don’t need my $227.36, BUT I DO!! I HOPE SOMEONE CAN BENEFIT FROM MY MISTAKE - DO NOT BUY THE HEALEY HYUNDAI BLUE MAINTENANCE PLAN! More

My experience was very good when I leased a Hyundai from Healey Bros. The time I spent with Mike Mojica was very productive and didn't waste my time. He came up with an offer for the lease that was reasonab Healey Bros. The time I spent with Mike Mojica was very productive and didn't waste my time. He came up with an offer for the lease that was reasonable, even though it was at MSRP. I received a lot of good information and support from the finance manager, Anthony Minervini who went over all the paperwork and answered all my questions. Finally, the car was delivered to me in good clean condition and Justin McCabe helped me through the setup and personalization of the car's options and features. More

Allowed test drive of vehicle even though the trim and color I wanted was not in stock. Brando was friendly, knowledgeable low key and easy to work with. Unfortunately they are charging a "market adjustm color I wanted was not in stock. Brando was friendly, knowledgeable low key and easy to work with. Unfortunately they are charging a "market adjustment" which I don't think is appropriate! More

We did not receive the interior color that we ordered but we’re told if we didn’t take this one could be months to get the right interior, so we excepted it. One option that we bought was not working so we b we’re told if we didn’t take this one could be months to get the right interior, so we excepted it. One option that we bought was not working so we bought it back the day after we bought it and were told that it was fixed, and it was not fixed as we found out halfway home from picking it up. We called them back and they would not give us appointment for two weeks. When the two weeks was up there was no rental car for us so we rescheduled for two weeks later, the earliest appointment, and were still told no loaner was available. After looking up reviews and seeing that I was not the only one with the situation. I called back with a different attitude because I was tired of the runaround and finally received an offer to bring the car in the next morning and there will be a rental car waiting for us. This was done by Ed, in the service department, he seems a lot more committed than the rest of the staff. I will let you know if tomorrow pans out. More

I brought the family 2022 Hyundai Tucson with 1800 miles to Healey Hyundai being that the check engine light came on. The car was purchased a few months ago with every warranty possible. The service manager to Healey Hyundai being that the check engine light came on. The car was purchased a few months ago with every warranty possible. The service manager advised me that I would have to authorize a $150 diagnostic test in order for them to check the check engine light. It was explained to me that if the check engine light was covered under warranty I would not have to pay the $150 but if it was not covered under warranty I would have to pay the $150. I asked for examples of how a check engine light could not be covered under warranty and some elaborate examples were provided. The most frustrating part of this interaction was knowing how much money was spent on this new car and the additional warranty programs that were purchased with it. We have always been repeat Healey Hyundai customers. This may no longer be the case going forward. More

Same problem as other reviewers... I bought an Elantra about six weeks ago. All seemed good, paid the money, drove the car off the lot. Realized yesterday that I was still driving around with the temporar about six weeks ago. All seemed good, paid the money, drove the car off the lot. Realized yesterday that I was still driving around with the temporary registration, and it's going to expire next week. Contacted the DMV to see where the permanent one is, and they said the dealership never filed the paperwork. Now I can't get anyone on the phone at Healey, and I won't be able to drive the car after next week. Update: the dealership has been in touch to say the paperwork has been filed and it’s a DMV backlog and they’re working on it. Dealership said they’ll cover cost if I get a ticket, which was nice . We'll see what happens... More

Still can't get my Registration Sticker - 90 DAYS !!!!!! Says DMV Fault. And Charged me $150.00 to do this. Criminal !!!!! And No One will take the blame !!! Says DMV Fault. And Charged me $150.00 to do this. Criminal !!!!! And No One will take the blame !!! More

Can't make an appointment if no one calls you back. Here I am being recommended by a friend. I was a serious buyer too. I am being recommended by a friend. I was a serious buyer too. More

If you go to this location make sure you go with someone who knows about the values of cars etc. I went with my father and we both got gypped by the manager. He promised us one thing and did another. They w who knows about the values of cars etc. I went with my father and we both got gypped by the manager. He promised us one thing and did another. They will tell you anything you want to hear just to sell you a car. They are very unprofessional. All they care about is the money they are getting at the end of the day and not about what the buyer can afford. I am the sorry one for buying from this dealership. More

One of the best car sales experiences All employees were friendly. My salesperson (Eileen) was well-informed, straight forward and pleasant to work with. The sales manager was great. Dire All employees were friendly. My salesperson (Eileen) was well-informed, straight forward and pleasant to work with. The sales manager was great. Direct and candid. More