Healey Hyundai

My first time visiting the new location. There was no one there to greet you, took me awhile to find a person. Also parking at this MUCH LARGER new location is worse then the old one! So i There was no one there to greet you, took me awhile to find a person. Also parking at this MUCH LARGER new location is worse then the old one! So i tell the salesman why I am there he says they will appraise my car and he will get me one to test drive. He then was bouncing around doing other things, finally brings the car out tells me to look at it and he will be back. So i never get to drive the car. He eventually comes back and has a bit of an attiude giving me a very bad price which didnt even include the rebate and a very low price for my trade. I have bought 3 cars from these guys in the past never seen this kid before. He acts like he a boss and tells me thats the final price etc etc. EVERY TIME I GO THERE THEY TREAT ME LIKE A NEW CUSTOMER WITH THE LOW BALL OFFER ETC BUT USUALLY EVENTUALLY GO UP. THIS TIME WAS WORSE BY FAR AND MANAGER DIDNT EVEN COME OVER LIKE USUAL. Nicer Building and Location = worse service? More

I am in NYC and found an incoming stock of 2024 Elantra N from this dealer. Despite the 4 hours round trip on driving distance, I still decided to go AFTER confirming over the phone that there is no dealer m from this dealer. Despite the 4 hours round trip on driving distance, I still decided to go AFTER confirming over the phone that there is no dealer mark up. Funny enough, dealer mark up was there. I still do not understand part where they ran the credit check first (hard pull) and then came up with the offer with 3k mark up on the vehicle. I understand this specific model is rare but it still doesn’t explain or justifies the way they work. Giving the number prior to running a hard inquiry should come first. If you’re going to be greedy at least be transparent so that people don’t waste their time. It is a shame that Hyundai that makes fantastic car and shdy dealers like Healey ruins the experience by having a ridiculous way of conducting the business. Experiencing from this dealer, it clearly tells me that either they are amateur and not really know how to conduct a business in organized steps or just trying to trap the buyer and burn them when they do not want to take their offer with 3k dealer mark up on top of MSRP. Paying a visit to Healey was a traumatizing experience overall. I would not want to recommend or shop from Hyundai ever again after this. ** Dealership responded on my google review and added my response as below after the response from the dealer *** I would rate 0 star if I could. I just agreed on MSRP from the other dealer prior to the hard inquiry. I finally ran my credit and put down a deposit afterwards. This is coming on next Tuesday. I find it funny you say you can't do while the other dealer can. Please also stop making its rarity as a reason for the markup. It's a vehicle under 38k you're trying to make it sound like a GT3 and sqeeze every single penny out of it. Please wake up and stop disappointing people with pure greediness. Ok let's say it is a confusion on the no mark up part. It does not change the fact that your dealership is wrong about everything else. Your logic tells me that you have no dealer mark up for stock cars but there is a dealer mark up for the cars in transit but you never said there is no dealer mark up. Things you mention don't add up and I think you're doing a great job making yourself look funnier on every response you add. Bottom line is that you tricked a customer into your dealership with utter nonsense and I fell for it because I gave trust and drove 2 hours to pay a visit like a fool. Thanks a lot for making me feel that way. Let me give your manager's wording back to you. My review and rating remains FIRM at 1 star(0 star from my heart), just like your 3k mark up is FIRM. Have fun ripping people off and I suggest stop embarrassing yourself with the reply that you do not know what you're really talking about. More

Got work done on engine. Ended with an oil leak. Check the under and was missing 4 bolts on my oil pan. Try to cover it up with gasket maker and never told me anything about Ended with an oil leak. Check the under and was missing 4 bolts on my oil pan. Try to cover it up with gasket maker and never told me anything about it. Avoid at all cost. Car will be missing parts when they are done More

Took 2 hours for a simple oil change and tire rotation. I can't understand this I can't understand this More

Friendly, courteous and accommodating. Staff was helpful, made us feel comfortable. Sale was the advertised price as I was comfortable with. Staff was helpful, made us feel comfortable. Sale was the advertised price as I was comfortable with. More

2 hours and they drove my car 2 miles for free scheduled maintenance and ny inspection way to go healey maintenance and ny inspection way to go healey More

The prep team here is underpaid and overworked. They do a terrible job. I have bought several cars here. The last two were delivered in terrible shape. Glue on the windows, stains, dirty, what look They do a terrible job. I have bought several cars here. The last two were delivered in terrible shape. Glue on the windows, stains, dirty, what looked like black hair all over the rear seats. Etc . I was told they make the salesman do cleaning afterwards to catch what they miss. Th tats unfair to them and us and didn’t help much. I had to spend hours the next day vacuuming, cleaning the car myself. Had to buy stuff to remove the glue. Very hard time cleaning the windshield. Both front n rear windows still not perfect. As I said before they also don’t value repeat buyers. Just whoever they can make the most off of. This last visit I was told I had to remove my previous review or they would not sell me a car! I also showed them multiple offers I got from other dealers offering me better deals. So after months of trying, they finally told me they would give me a better deal. At this point they no longer had any of the cars I wanted. A Tucson blue, they had previously had 4, one of which was on the lot a while. But refused to negotiate. So they have two inbound they would not let me wait for one of those cars and then after I decided to take instead an ELANTRA hybrid, and then when I arrived and saw the car, I was not prepped at all. They even forgot to put gas in it or do the inspection! I told them since you’re so busy and the car is not up to standards. I’ll just come back on Monday and get it. I was told if you don’t take the car today we’re canceling the deal. This is not how you treat customers. Then the salesman told me to make up for the inconvenience. He would owe me detail and free tank of gas. I agreed. I asked them to put it in the we owe section they refused. Then I think they must of told the salesman he can’t do that because he said he can’t do it now. And hasn’t responded to my texts like he usually does. I would of never taken the car in that condition. I wish I could post pictures. Again my advice to anyone in the area. I have lived in Dutchess county 8 years. Before that I lived in westchester. Take the 30 mins or so and check out dealers in westchester, Kingston, or ct, etc. I haven’t found one dealer in Dutchess I can truly recommend. Most of them have low inventory, and poor prices, etc. and that pre covid too. However Hyundai has a large inventory lately more than most dealers. And they stopped marking up cars so that’s the only positive. More

I had the best buying experience I’ve ever had and the salesman even booked my first service appointment for me. I went into service for my first complimentary service and the entire staff was amazing. I salesman even booked my first service appointment for me. I went into service for my first complimentary service and the entire staff was amazing. I highly recommend Healey Brothers More

I have been to this dealer many times over the years and usually always walked out mad at the terrible games and prices, until I met Teddy. I ended up buying two cars from him over the past few years he is usually always walked out mad at the terrible games and prices, until I met Teddy. I ended up buying two cars from him over the past few years he is a good guy. I’m only recommending this dealership based on him, the fact they haven’t marked up cars during covid usually, and they actually have good inventory usually. However even tho I bought a few cars from them they still always try to low ball me and play games. They recently lost a sale because another dealer was willing to give me a 2500$ better deal. They have no loyalty and care nothing about customers or repeat customers. They rather rip off as many fools as they can they keep loyal customers. Even worse now with covid because they have no incentive to make a deal when someone else will pay more. They have sold me two cars over the past 7 years but lost out on atleast 5-6 other chances to sell me a car. YES I BUY TOO MANY CARS LOL. More