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Healey Brothers Ford
Poughkeepsie, NY
350 Reviews
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Showing 350 reviews
December 30, 2013
Joseph and John both have really been great anytime my car has needed warranty or service work done. Recently my clutch went out on my car after 12k miles. After many calls to Ford Corp and a couple of vi car has needed warranty or service work done. Recently my clutch went out on my car after 12k miles. After many calls to Ford Corp and a couple of visits to other dealerships. Joseph helped get my car repaired under warranty. I cannot say how great everyone is in the service department and I will continue to remain a customer of Friendly Ford for years to come. Because of their concern and commitment towards my car and me, I will be buying any new car from the dealership when the time comes. More
by gogetter20002
December 23, 2013
I have been buying cars and working with dealers for 20+ years and have never had a worst experience than I did at friendly ford in Poughkeepsie. The staff was okay but the service was horrible. After speak years and have never had a worst experience than I did at friendly ford in Poughkeepsie. The staff was okay but the service was horrible. After speaking to Steve in finance and giving him a number I was comfortable paying each month, I didn't hear from him or my sales person until I called the dealer 2 weeks later only to discover they had sold the car I was interested in purchasing. I had even signed a buyers order. My credit is not perfect so I guess they figure just sell the car to someone with better credit and the heck with me. Not even a phone call !? If you do not have perfect credit , it doesn't seem that friendly wants to be bothered with you. Very disrespectful !!! I will not be returning to friendly ford in Poughkeepsie for any reason ever.... More
by nosale1515
Employees Worked With
Steve Villosio
November 19, 2013
Dante my sales associate was amazing. Genuinely kind and helpful. The dealership treated me well and I was very satisfied with the amount given for my truck. The finance department was very helpful and m helpful. The dealership treated me well and I was very satisfied with the amount given for my truck. The finance department was very helpful and made sure I got the best deal possible for financing. More
by briantarpey
Employees Worked With
Dante
September 12, 2013
I was recently shopping for a new vehicle and stopped into Friendly Ford to test drive the Ford Edge. My salesperson Kelly Owens was helpful right from the start. Even though she knew I was also lookin into Friendly Ford to test drive the Ford Edge. My salesperson Kelly Owens was helpful right from the start. Even though she knew I was also looking at other vehicles, she took the time to answer any questions I had in regard to the Ford product. When I did return to purchase the vehicle the process was relatively simple, and Kelly took the time to review all the features before I left the dealership. Since the purchase she has reached out to me several times just to see how things were going, to be sure I was completely satisfied with my purchase. More
by FranScolaro
Employees Worked With
Kelly Owens
August 04, 2013
Tom Kiernan was most helpful and patient. He found us the right car and we are delighted. We enjoyed working with him and the rest of the staff. Thanks for a delightful experience. the right car and we are delighted. We enjoyed working with him and the rest of the staff. Thanks for a delightful experience. More
by WTNolan
Employees Worked With
Tom Kiernan
July 28, 2013
Great Experience. Kelly was attentive and detail oriented. I have never bought/leased an American Car before. Look forward to this great ride CMAX SEL oriented. I have never bought/leased an American Car before. Look forward to this great ride CMAX SEL More
by padmasurampudi
Employees Worked With
Kelly Owens
May 02, 2013
Ken was reasonable and helpful as we discussed the various options for buying a new Ford Focus, and Keri responded efficiently and quickly to my online questions before the interview with Ken, which m various options for buying a new Ford Focus, and Keri responded efficiently and quickly to my online questions before the interview with Ken, which made the entire experience go much more smoothly than my experiences with other dealerships. The car was ready as promised, and all DMV and insurance procedures were covered by the dealership. I was able to speak candidly with Ken about what I didn't want in the car and my concerns about the sale, and all my questions were answered fully. More
by omackson
Employees Worked With
Ken Hodge, Keri Trexler
April 05, 2013
Had a extended warranty contract. Premium maintenance plan. At 15000 miles I was to have certain filters changed, tires rotated, wiper blades replaced if bad which they were, and non of these things wer plan. At 15000 miles I was to have certain filters changed, tires rotated, wiper blades replaced if bad which they were, and non of these things were done. I,m sure other items which were supposed to be checked or serviced may not have been done, theres really no way of telling. What I got was an oil change and the fliuds and tires checked. Maybe? A similar service at a quick change oil facility would have costed me around $29.95. With my service contract each service costs about $170.00. . The service advisor you would think would check on whether the service was properly performed. I will never step back into that dealer or any other Friendly dealership again. More
by feelrippedoff
Employees Worked With
Bill Ricciardelli was the service advisor who signed me in. I have no idea who serviced my vehicle.
February 07, 2013
DON'T GO THERE. they treat you bad, say rude things. they make you buy your parts before they will work on your car and they make you pay in advance for the parts. they seem to be very money hungry. he they make you buy your parts before they will work on your car and they make you pay in advance for the parts. they seem to be very money hungry. he said bad things about my car and told me he don't need my business. worst experience of car dealer ever. DON'T GO THERE! More
by agakhanjr
Employees Worked With
service writer in the middle desk, short guy, black hair
June 11, 2010
Dealt with Vincent Diaz and my experience was awesome! Dealt with Vincent Diaz and my experience was awesome! The only issue I had was that the lot is so big and there is a lot of cars and they seem to be Dealt with Vincent Diaz and my experience was awesome! The only issue I had was that the lot is so big and there is a lot of cars and they seem to be scattered all over the lot. I might be better if they put all the cars on the lot by types...trucks with trucks, cars with cars. Other than that it was a great experience! More
by arion35
Employees Worked With
Vincent Diaz
