Healey Brothers Ford

Service or the LACK OF! I'm leasing a 2014 Ford Transit Connect turbo passenger model. At 10 months my second service transmission lights on. The first time it came on I was I'm leasing a 2014 Ford Transit Connect turbo passenger model. At 10 months my second service transmission lights on. The first time it came on I was told it was a fluke. Now I use this vehicle to commute to work all it ever sees is highways and I'm the only passenger with an 80lb tool box. Its never towed anything and at this point it never will. So 3 weeks ago the service transmission light comes back on the highway doing slightly over the speed limit, the trans goes into default and won't shift properly. I was close enough to limp it back to the dealer from whom its leased. I walk into the service department and told them I need to leave the van with you theres a transmission problem and I believe its overheating because fluid started coming out of the vent and smoke began coming out of the wheel wells as I pulled into the dealer. The first question they ask is do you have an appointment??? I explained the issues and they told me they are so backed up and being I guess didn't plan ahead knowing my xxx new ford was going to almost catch fire. So they told me being its still under warranty and a lease it should only be around 3 days. Now I asked for a loaner vehicle and they said they had nothing to give me being I'm supposed to know when my trans is going to fail. I said this is my only vehicle and I need to go to work. Well had to take off the next day and spent 3 hour's trying to get hold of the service advisor. No one answered a phone and no return calls. This is a Wednesday finally someone in sales answers a phone after more then a dozen calls and I asked to speak with service I have no vehicle still. The sales girl saids no one is in service please leave the advisor a message. Well I lost it and asked to speak with a manager. "Sorry they are all in meetings right now". Waiting for someone to call back never happened. Friday no one calls me back, no answers, no car can't work. Friday I finally reach someone live in service and explode at this point my vehicle hasn't been looked at and I'm out of work 2 days so he asked what I need a loaner for and I said work. He said we don't give loaners for business purposes, so I flipped out and finally he get back to me and said the best we can do is give you a rental from Avis till your van is fixed. Well 2 weeks later no calls back and still no one answers a phone in service so I can find out the status. Well a long story short 2.5 weeks later they know my transmission is overheating but don't know why. Dealer is dealing with the engineers at corporate still no answer from them. At the end of the 2.5 weeks engineering tells dealer to replace electronic trans fluid thermostat. Dealer states nothing wrong with original but we have to do what were told. When it happens again just bring it back being its now documented. I flip out for that answer and now hope the thing goes up in flames while I'm driving it. Its not the first dealer I've ever dealt with but by far the utmost worst of the worst! Avoid at all means! More

Experience purchasing a new Ford Edge Salesman Bobby Pucher was excellent from start to pickup of new car! He explained everything, was patient and made sure we understood the function and Salesman Bobby Pucher was excellent from start to pickup of new car! He explained everything, was patient and made sure we understood the function and purpose of the car's electronics! Excellent salesman and Steve Villiosio was excellent with regard to explaining the financing. Overall excellent experience! More

Bought a 2014 Ford Explorer Mike Wedrogowski was great to work with. We would recommend him to anyone. Thank you for making our purchase easy!! We love our new Explorer!! Mike Wedrogowski was great to work with. We would recommend him to anyone. Thank you for making our purchase easy!! We love our new Explorer!! More

Just playing Games! First time I was there not a warm friendly feeling.. had a car that I was interested in and told me Why they could not sell for My Price the next day First time I was there not a warm friendly feeling.. had a car that I was interested in and told me Why they could not sell for My Price the next day on my cell phone. Was told if things changed I would be called back?.. Went on cargurus and found that they lowered price to what I offered just 3 weeks before? Called was given an appointment to take final road test to seal the deal.. Sounds good so far but... They decided to show it to another Gentleman during my appointment time and he road tested it.. They put him near the window and let him stew, they were hoping that I would start a bidding war by jumping in car to road test. Was even told by Mike that I could offer w/o road testing and be the first person in... GAMES!!!!!! Thanked G.M> for wasting my time and gas and bid him a farewell and good riddance. .This dealer stinks! More

Excellent Experience Buying a car is usually stressful and worrisome but Mike my salesman, made me feel comfortable right away. He never pressured me and made sure I had Buying a car is usually stressful and worrisome but Mike my salesman, made me feel comfortable right away. He never pressured me and made sure I had all the information on what I wanted to buy. Steve in Financing worked with me and I had a great deal on a great car. I would highly recommend Friendly Ford to anyone looking for a new or used car! More