Healey Brothers Ford

Good service We stopped by to take a look at an used car. We then realized we were at the wrong place. They were able to help us plus we got a good deal from them. We stopped by to take a look at an used car. We then realized we were at the wrong place. They were able to help us plus we got a good deal from them. Would have give them a five if it wasn't because when we went to pick up the car and sign all the documents needed they weren't able to stay with the offer they made us the day of our visit. We ended up a few bucks over what we wanted. Stephen McLaughlin the sale rep. Was very helpful and helped us figure out some of the cool features of our new family car. More

Dare I say, 'friendly'? Well, they are. We were looking for a specific pre-owned vehicle, that Friendly Ford had in their inventory. We found it online, and called to get confirmation that t We were looking for a specific pre-owned vehicle, that Friendly Ford had in their inventory. We found it online, and called to get confirmation that the car had not been sold. We live in Albany, so it was important for us to get as much specific information on the car as possible, before we decided to make the trip. Initially I was a little concerned about the business model, in that they do not 'assign' you a salesperson, prior to your arrival. I have been car shopping for so long, I was accustomed to having salespeople hound me from the minute I met them. Friendly Ford is different, as a customer you are not given a salesperson to work with until you arrive. But, I was pleasantly surprised when we arrived and noted immediately that the dealership was organized, and professional. Joe Catalano worked with us and made our trip worthwhile. We had to come back to purchase the vehicle later in the week and when we arrived, everything was ready for us. They are not high-pressure salespeople, and this is important to us when making such a significant purchase. We are in the market for another vehicle, and would drive all the way back there in a heartbeat, to buy again. More

Poor customer service After a contentious lease (poor service, no commitment to agreements, insults in the service department) I was going to lease another F150. I experien After a contentious lease (poor service, no commitment to agreements, insults in the service department) I was going to lease another F150. I experienced the 'old bait and switch. I had signed all the paperwork but they did not make one step to earn my business, so I walked away. They "generously" offered a 2 year service contract - the crap I got in the mail through a flyer. What can you say, they are car dealers. More

Great Service !!!!!! My sales rep was great took he's time trying to find the best fit car for me. DID everything to make sure the price was right and my sanctification wa My sales rep was great took he's time trying to find the best fit car for me. DID everything to make sure the price was right and my sanctification was great no rush didn't rush me in a car that wasnt my best fit thank you. THIS DEALERSHIP DID THERE BEST AND MAD UT WORK FOR ME THERE GREAT AND THEY WORK WITH YOU !!!!! More

Professionalism to get my difficult to find GT350 After spending a few weeks trying to find a GT350 in 100mi radius using Ford website, Cargurus, etc. It was a pleasant surprise to get it at my local After spending a few weeks trying to find a GT350 in 100mi radius using Ford website, Cargurus, etc. It was a pleasant surprise to get it at my local Ford dealership. While other dealers speculated on markups, availability and other sales tricks for specialty cars, Anthony Giannini was very professional and straight forward. The car arrived at the promised time, and got the car in my garage the same day it arrived - financing included. More

The service department is very unprofessional! Bought my car in 2014 and have nothing but problems with it. I bring it friendly and they tell me nothing is wrong with the car. I bring it to other d Bought my car in 2014 and have nothing but problems with it. I bring it friendly and they tell me nothing is wrong with the car. I bring it to other dealerships over an hour away, they find the problem and fix it! My car has been in service now for another reoccurring problem that they "fixed" a week ago for 5 days now and I have not received a call from them telling me what's going on with the car. It sat in the parking spot I parked it in for 2 days before I had it brought to their attention that it wasn't even tagged yet! Worst dealership I have ever dealt with and will never buy from them again!!! Looking to sell my car now and go with another maker!! More

Treated Very Well! We were "just looking", but ended up buying a truck that day because we were treated so well. A year ago we stopped by Friendly Ford and were very im We were "just looking", but ended up buying a truck that day because we were treated so well. A year ago we stopped by Friendly Ford and were very impressed by Joe Catalano's demeanor that we knew this year, when we were ready, that we wanted to buy a truck from him. It was an overall nice experience! More

Timely helpful service - Watch Financing Rates Finally found the truck I wanted and they had it ready for my review. We did the turnover in a short amount of time when I later brought in my trade a Finally found the truck I wanted and they had it ready for my review. We did the turnover in a short amount of time when I later brought in my trade and got a good value. Just got to watch that the financing shop gives you full info on all the rebates, otherwise might get stung by a high interest rate. However we negotiated it down to lower than what Ford was asking for in it's advertisements. Overall a fine experience. More

Great Service Was very friendly and very helpful had a great experience with Leroy Porter he and Steve got us in the car we wanted will come back when time to trade Was very friendly and very helpful had a great experience with Leroy Porter he and Steve got us in the car we wanted will come back when time to trade in !! More