Healey Brothers Ford

Excellent Customer Support from Start to Finish! This was my best experience purchasing a car. I said I MIGHT want to trade in my 2012 fusion for a 2018 fusion. Victoria found 2 cars that met my cri This was my best experience purchasing a car. I said I MIGHT want to trade in my 2012 fusion for a 2018 fusion. Victoria found 2 cars that met my criteria. She made an appointment for me to meet with a sales representative at my convenience. Leroy Porter listened to my budget concerns and worked with Robert Pucher to make the trade in and car price fair and affordable. Jeff Townson is the first finance guy that I've ever liked. He actuality listened to why I think extended warranties are a waste of money and carefully explained why computers and safety systems have made these more valuable than in the past. We found a plan that made sense for me and worked with my budget. At no time was I pushed. Everyone supported my needs and realty listened to understand what I needed to make this purchase a reality. More

Recall ford ranger Service department was great and courteous.staff was professional and polite.matt(service professional) was straight and honest.need more people like Service department was great and courteous.staff was professional and polite.matt(service professional) was straight and honest.need more people like that.thank you. More

Service Pleasant, professional, courteous, efficient. The only thing that could make it better was a car wash 😄. All issues were explained thoroughl Pleasant, professional, courteous, efficient. The only thing that could make it better was a car wash 😄. All issues were explained thoroughly. Appropriate recommendations were made. I do appreciate the service when it goes this way. More

New F350 crew 2019 I know now why they call it friendly Ford Shane my sales person took exceptional care of me and went above and beyond to make me a happy customer also I know now why they call it friendly Ford Shane my sales person took exceptional care of me and went above and beyond to make me a happy customer also the finance team and managers were exceptional More

Great service! Friendly has always been great for service. It was the deciding factor in my last vehicle purchase. Once the sale is done, it's all service. These gu Friendly has always been great for service. It was the deciding factor in my last vehicle purchase. Once the sale is done, it's all service. These guys are kind, honest and do what they say they'll do. Easy to work with! More

Recent service Had my vehicle in recently for service.. The service techs ( Tom, Matt & Mile) are quite accommodating and take the time to explain the work done as w Had my vehicle in recently for service.. The service techs ( Tom, Matt & Mile) are quite accommodating and take the time to explain the work done as well as other items that may have been noticed. Another thing I like and have used is Freindly Fords loaner vehicle program, when my vehicle is in for service, I find this to be a great incentive. More

Fast friendly great price would definitely recommend friendly Ford to friends sales man joe answered all questions was knowledgeable overall experience was great an love new c would definitely recommend friendly Ford to friends sales man joe answered all questions was knowledgeable overall experience was great an love new car More

2018 Mustang purchase A really easy no pressure buying experience! Excellent product knowledge -- and the team worked hard to meet my requirements of packages and accessori A really easy no pressure buying experience! Excellent product knowledge -- and the team worked hard to meet my requirements of packages and accessories. This is my third FoMoCo product from this dealership. More

First Disappointment On Monday 7/30/2018, i brought my 2016 Ford Taurus in to the dealer without an appointment for an oil change, balance/rotate tires and to have the bra On Monday 7/30/2018, i brought my 2016 Ford Taurus in to the dealer without an appointment for an oil change, balance/rotate tires and to have the brakes checked.. I was experiencing significant vibration when applying the brakes. My service writer was Parella. Parella explained that he had a full service schedule, but i was willing to leave my car. On Thursday 8/2/2018, Parella called me to advise my car was ready... they found that the rotors were warped and instead of replacing them i was told that they could resurfaced or cut because they were thick enough to do so.. i go to dealership to pick up the car and Parella had left for the day, but i teat drove the car before accepting it. I found the wheels to still feel out of balance / my front left car speaker barely working and the brakes no longer had vibration. I asked one of the other service writers to come out to my car who confirmed the speaker was not operating correctly, and he said he would pass on my concerns to Parella in the morning.. In turn, i left the car at the dealer again. Parella knee (The next day I was driving this car from NY to the Carolinas). The next morning, Friday, 8/3/2018, Parella called to advise my car was ready. I test drove the car and it felt better, but the brakes felt weaker and they made a howling noise. The car speaker was now fully functional. I had to get on the road so i took the car. (I was told the wheels were balanced but there was no mention of it on the invoice.). The balance did feel better the second time i drove the car. After driving 859 miles to Charleston SC I didn’t feel comfortable with what my brakes were doing...noise and poor performance. I took the car to Jones Ford and told them my story.. they assessed the car and stated that i needed new rotors... they felt that Friendly Ford probably should not have resurfaced the original rotors, because they were too thin. I am now driving the car and it is finally fixed...correctly. I have been very satisfied with past visits to Friendly and with Service writer Parella so i was and am greatly disappointed with incident. You don’t cut corners on safety! I will continue to go to Friendly Ford but now be very suspecting regarding their integrity. I hope they don’t disappoint me again. More

Great experience! We had a great experience at Friendly Ford! The staff, and sales people were very helpful. We purchased a vehicle the day we went and looked, the proc We had a great experience at Friendly Ford! The staff, and sales people were very helpful. We purchased a vehicle the day we went and looked, the process was quick, and they went out of their way to ensure we got what we wanted. More