Healey Brothers Ford

I am writing to formally complain about my recent brake service experience at Healey Ford, Poughkeepsie, NY. The service quality during my car repair was unsatisfactory. Despite contacting the dealership d service experience at Healey Ford, Poughkeepsie, NY. The service quality during my car repair was unsatisfactory. Despite contacting the dealership directly, my concerns were not adequately addressed. The problem started after the dealership, known as Friendly Ford, recommended servicing the brakes on the next visit. The dealership was then purchased by Healey Ford, who initially serviced the brakes as recommended. However, after picking up the car, I would get a grinding sound when the brakes were applied—and only when the brakes were applied. This issue persisted over several visits, causing significant inconvenience and disrupting my daily routine. It took a few visits before the COVERING service manager acknowledged hearing the grinding when the brakes were applied. Healey's proposed solution was to replace the rear bearing, a service that cost me over $1200. This unexpected and significant expense was a considerable financial burden, especially considering the issue was not resolved. After bearing replacement, Healey returned the car with the grinding persisting. I returned to Healey when the service manager was back in the office and replaced the rotors. A few thousand miles later, the car pulsates when applying the brakes. Healey was unwilling to service the vehicle and refused to resolve the issue. The Service manager told me to go to another dealership. I tried to get another dealership, who did not want to get involved in the mess Healey created. This experience has left me feeling not only frustrated but also deeply disappointed with the level of customer service provided by Healey Ford. I urge the dealership to take immediate action to rectify this situation. It is winter, and with the brakes failing to work as designed, I am deeply concerned about safety. The dealership's lack of accountability in this matter has only added to my disappointment. And if this is Ford's best, I would hate to see their worst. You are better off going to a mom-and-pop shop. More

Worst service; had my car 10 hours and didn’t call me to tell me they couldn’t fix it and instead did a bunch of recall crap (good old Ford) & then told me I needed wipers! tell me they couldn’t fix it and instead did a bunch of recall crap (good old Ford) & then told me I needed wipers! More

Nice and friendly people. David was great!!Took the time to explain everything to me. David was great!!Took the time to explain everything to me. More

This visit was for an oil change. I had an appt for 11am and they said I would be next up since they only have 2 technicians working that day. I said your lobby is full don’t worry ab I had an appt for 11am and they said I would be next up since they only have 2 technicians working that day. I said your lobby is full don’t worry about me, get to it when you can. There was issues with the dealership accessing Ford Pass (I wanted to use my points to pay for my service). This guy found the only person that was able to access Ford Pass and was able to close out my transaction so I wouldn’t have to pay out of pocket. This dealership has gone above and beyond since my first time waking in looking to purchase my Bronco. More

I’m always happy with the service department here. Never had anything recommended that wasn’t needed. Never had anything recommended that wasn’t needed. More

Not trustworthy. They will tell you features are the same with a new model (undelivered) as your current one. The problem is when it shows up you’ll find out that was They will tell you features are the same with a new model (undelivered) as your current one. The problem is when it shows up you’ll find out that wasn’t the case. The service is a complete disaster. They often set appointments and have no idea why you’re bringing your vehicle. I got several emails and mail about my previous lease and my options. Still getting a very annoying amount of that even after getting a new vehicle months later More

Bobby was a fantastic help through the whole process of ordering, waiting, waiting a bit longer, and then taking delivery of our New Bronco! Friendly Ford did great and I will highly recommend them to my ordering, waiting, waiting a bit longer, and then taking delivery of our New Bronco! Friendly Ford did great and I will highly recommend them to my friends and family. More

We've purchased several cars from this dealership, all the way back to 2014. Each has been a positive experience. Lou D has been our salesperson for the last few cars (all new Fords except for this pre- the way back to 2014. Each has been a positive experience. Lou D has been our salesperson for the last few cars (all new Fords except for this pre-owned Mazda) and it's always a pleasure to work with him for our vehicle needs. Personable, professional, courteous and knowledgeable. We expect to purchase more cars from Friendly in the future. More

My vehicle was brought in for the New York State inspection my friendly Ford service advisor Lauren assured me my New York State inspection sticker would be sticker was hung as if it was Renoir pain inspection my friendly Ford service advisor Lauren assured me my New York State inspection sticker would be sticker was hung as if it was Renoir painting in the Guggenheim Museum! And it was, thank you Lauren ! More

Andrew was great to deal with. He told me everything I needed to know and spent lots of time explaining the entire vehicle to me. He told me everything I needed to know and spent lots of time explaining the entire vehicle to me. More